User Manual for Mitel 5330e IP Phone

The Mitel 5330e IP Phone is a business-grade SIP desk phone featuring a high-resolution graphical display, 24 programmable line/feature keys, integrated Gigabit Ethernet switch, PoE support, wideband audio, headset compatibility, and support for advanced telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution graphical display, 24 programmable line/feature keys, Handset, Ethernet ports, Headset jack, Volume controls.

Feature	Description
Display	High-resolution graphical LCD with backlight
Programmable Keys	24 line/feature keys with dual-color LEDs
Network Ports	Dual 10/100/1000 Mbps Ethernet with integrated switch
Power Options	Power over Ethernet (PoE) or external power adapter
Audio Quality	Wideband audio support for superior voice clarity
Headset Support	Integrated headset jack for hands-free operation
Message Waiting Indicator	LED indicator for voicemail messages
Volume Controls	Separate controls for handset, speaker, and ringer
Conference Capability	Support for multi-party conference calls
Security	Secure boot, encrypted configuration files

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect computer: Use PC port to connect to computer for pass-through networking.
Connect handset: Plug handset cord into dedicated jack.
Connect headset: Optional headset connection to headset jack.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow initialization process.

Network configuration: Phone will obtain IP address via DHCP by default.
Check registration: Verify phone registers with SIP server (check display).
Configure extension: Enter extension number and authentication credentials.
Set preferences: Configure time format, language, ring tones.
Program keys: Assign functions to programmable line/feature keys.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: High-resolution graphical LCD with backlight.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Audio: Wideband audio (G.722), handset and speakerphone.
Programmable Keys: 24 keys with dual-color LED indicators.
Protocols: SIP (Session Initiation Protocol).
Power Consumption: 3.5W typical with PoE.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Dimensions: 225mm x 210mm x 175mm (W x D x H).
Weight: 1.2 kg (2.65 lbs).

Controls and Settings

Access menu via dedicated Menu button. Navigation: 4-way navigation cluster with center Select button.

Front Panel: Handset, Display, Soft keys, Navigation cluster, Volume controls, Mute, Headset, Speakerphone, Hold, Transfer, Conference.

Programmable Keys: Configure via web interface or phone menu for line appearances, speed dials, feature access.

Settings Menu: Language (default ENGLISH), Time & Date, Ring Tones, Display contrast, Network configuration, Audio settings (handset volume, speaker volume, ringer volume).

Connecting Devices

Network: LAN port to network switch. Computer: PC port to computer Ethernet. Headset: Standard headset jack.

Turn off phone before connecting additional devices.
Match cables to correct ports (network cable to LAN port).
For PoE, ensure switch provides 802.3af power.
For external power, use only approved 48V DC adapter.

Tip: Use quality Ethernet cables for optimal network performance.

Advanced Features

Supports advanced telephony features for business environments.

Call Handling: Answer, transfer, conference, hold, mute.
Programmable Keys: Assign speed dials, line appearances, feature access.
Directory: Access corporate directory, personal speed dial list.
Call History: View missed, received, and dialed calls.
Message Waiting: Visual and audible indication of voicemail.
Headset Operation: Answer/end calls using headset button.
Web Interface: Configure advanced settings via built-in web server.
Network Features: VLAN support, QoS configuration, LLDP-MED.

WARNING! Do not attempt to disassemble phone. No user-serviceable parts inside.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Separate volume controls for handset, speaker, ringer. High-Contrast Display: Adjustable contrast settings. TTY Compatibility: Support for teletypewriter devices.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior surfaces. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with openings. Keep away from extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE Mark: Complies with European directives. Industry Canada: Complies with Canadian requirements. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display	Power issue	Check power connection; verify PoE or power adapter.
No network connectivity	Cable/configuration	Check Ethernet cable; verify network settings; restart phone.
No registration with server	Configuration	Verify SIP credentials; check server address; confirm network connectivity.
No audio	Volume settings/connections	Check volume levels; verify handset/headset connection.
Poor audio quality	Network issues	Check network QoS settings; verify cable quality.
Keys not responding	Software issue	Restart phone; check for firmware updates.

Reset: Menu > Settings > System > Reset to factory defaults if needed.

Service: Contact authorized Mitel dealer or visit www.mitel.com/support