Mitel Phone Manual PC Link

The Mitel Phone PC Link system enables seamless integration between Mitel IP phones and personal computers, providing features like contact synchronization, call control from desktop applications, screen pop-ups for incoming calls, and unified communications capabilities. This manual covers setup, configuration, operation, and troubleshooting for connecting your Mitel phone to a PC.

Features at a Glance

Key components: Mitel IP Phone, PC Link Software, USB/Ethernet Connection, Desktop Application Interface.

Feature	Description
Call Control from PC	Answer, transfer, hold, and make calls directly from computer
Contact Synchronization	Sync phone directory with PC address book
Screen Pop-ups	Display caller information on PC screen
Click-to-Dial	Dial numbers directly from web pages or documents
Call Logging	Record and export call history to PC
Unified Messaging	Access voicemail through PC interface
Presence Management	View colleague availability status
Hotkey Support	Keyboard shortcuts for call functions
Multi-line Support	Manage multiple phone lines from PC
Conference Management	Set up and control conference calls

System Requirements

• Operating System: Windows 10/11, macOS 10.14+
• Processor: 1 GHz or faster
• RAM: 2 GB minimum (4 GB recommended)
• Hard Disk Space: 200 MB available space
• Network: Ethernet or Wi-Fi connection
• Mitel Phone: Supported IP phone models (68xx, 69xx series)
• Connection: USB cable or network connection
• Software: Mitel PC Link application v2.0 or later

Installation & Setup

Complete setup process for Mitel PC Link system.

1. Download software from Mitel support website or installation media.
2. Run installer and follow on-screen instructions.
3. Connect phone to PC via USB or ensure both are on same network.
4. Launch PC Link application and follow configuration wizard.
5. Enter phone system credentials when prompted.
6. Test connection by making a test call.

WARNING! Ensure phone system is properly configured before PC Link installation. Backup important data before installation.

Software Configuration

Configure PC Link application settings for optimal performance.

1. Open PC Link application from system tray or Start menu.
2. Navigate to Settings > Connection tab.
3. Select connection type: USB or Network.
4. Enter phone IP address if using network connection.
5. Configure authentication settings with system administrator.
6. Set up user preferences in General tab.
7. Configure notification preferences for incoming calls.
8. Set up contact synchronization options.

CAUTION! Use correct authentication credentials provided by system administrator.

Connecting Phone to PC

Physical and network connection methods.

1. USB Connection: Connect USB cable from phone to PC USB port.
2. Network Connection: Ensure phone and PC are on same subnet.
3. Power on phone and wait for boot sequence.
4. Verify phone registration with phone system.
5. Launch PC Link application.
6. Application should automatically detect phone.
7. If not detected, manually enter phone IP address.

Tip: For best performance, use wired network connections instead of Wi-Fi.

Basic Operations

Daily use operations for PC Link system.

Making Calls: Click-to-dial from contacts, type number in dial pad, or drag number into application.

Answering Calls: Click answer button on screen pop-up or use hotkey (default: Ctrl+Shift+A).

Transferring Calls: Click transfer button, enter extension, click complete transfer.

Conference Calls: Add participants through conference manager interface.

Call Hold/Resume: Click hold button or use hotkey (default: Ctrl+Shift+H).

Mute: Click mute button or use hotkey (default: Ctrl+Shift+M).

Advanced Features

Enhanced functionality for power users.

1. Contact Management: Import/export contacts, create contact groups, search contacts.
2. Call Recording: Configure automatic or manual call recording (check local regulations).
3. Custom Hotkeys: Create personalized keyboard shortcuts for frequent actions.
4. Multiple Monitor Support: Configure screen pop-up location on multi-monitor setups.
5. Integration with CRM: Set up integration with customer relationship management software.
6. Call Analytics: Generate call reports and statistics.
7. Remote Configuration: Configure settings for multiple users from admin console.

Settings & Customization

Personalize PC Link application to match workflow.

Setting Category	Options	Default
Notifications	Popup duration, sound, position	5 seconds, center screen
Hotkeys	Custom keyboard shortcuts	Preset combinations
Display	Theme, font size, language	Light theme, English
Contacts	Sync frequency, fields to sync	15 minutes, all fields
Call Handling	Auto-answer, ring count	Disabled, 4 rings
Privacy	Caller ID display, logging	Full display, enabled

Maintenance

Regular maintenance tasks for optimal performance.

1. Software Updates: Check for updates monthly through application or Mitel website.
2. Contact Database: Regularly backup and clean contact database.
3. Log Files: Review log files for troubleshooting (Settings > Advanced > Logs).
4. Connection Test: Run diagnostic tool monthly (Help > Diagnostics).
5. Cache Clear: Clear application cache if performance degrades.

CAUTION! Always backup configuration before applying updates.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC Rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received. CE Mark: Complies with European Union directives. Copyright © Mitel Networks Corporation. All rights reserved. Mitel and the Mitel logo are trademarks of Mitel Networks Corporation. For technical support, visit support.mitel.com or contact 1-800-MITEL-HELP.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not detected	Connection issue, wrong IP	Check cables, verify IP address, restart application
No screen pop-ups	Notification disabled, firewall	Enable notifications, check firewall settings
Call control not working	Phone registration issue	Verify phone is registered to system, restart phone
Contacts not syncing	Sync settings, permissions	Check sync settings, verify database permissions
Audio issues	Sound settings, drivers	Check PC sound settings, update audio drivers
Application crashes	Corrupted files, conflicts	Reinstall application, check for software conflicts
Slow performance	Large database, network	Optimize contact database, check network latency

Reset to Default: Settings > Advanced > Reset All Settings

Support: 1-800-MITEL-HELP; support.mitel.com