mitel phone manual 8528

The Mitel 8528 is a feature-rich business IP phone designed for professional office environments. It offers high-quality audio, a clear backlit display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting for the Mitel 8528 IP phone.

Features at a Glance

Key components: Backlit graphical display, Handset, Programmable feature keys, Volume controls, Headset jack, Ethernet ports, Power connector.

Feature	Description
Graphical Display	Backlit LCD for call information and menus
Programmable Keys	Configurable for speed dial, line appearances, or features
Handset & Speakerphone	Full-duplex speakerphone for hands-free operation
Headset Port	3.5mm jack for wired headset connectivity
Dual Ethernet Ports	10/100 Mbps ports for network and PC pass-through
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED for visual voicemail notification
Mute Key	Instantly mute microphone during a call
Hold Key	Place active calls on hold
Navigation Keys	Arrow keys for menu navigation and scrolling

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

1. Connect to Network: Plug Ethernet cable from your network switch into the LAN port on the phone.
2. Connect PC (Optional): Use the PC port on the phone to connect your computer for network pass-through.
3. Connect Handset: Attach the coiled handset cord to the handset jack.
4. Connect Power: Use the provided power adapter or connect to PoE (Power over Ethernet) capable switch.
5. Power On: The phone will boot and attempt to obtain an IP address.

WARNING! Use only the approved power adapter. Ensure cables are securely connected.

First-Time Setup

After powering on, follow initial configuration prompts.

1. Network Configuration: The phone will typically obtain settings via DHCP. Check the display for the assigned IP address.
2. Server Configuration: Enter the IP address of your Mitel communications server as provided by your system administrator.
3. Extension Registration: Enter your extension number and registration password (if required).
4. Set Preferences: Configure time/date format, ring tones, and display contrast via the settings menu.

CAUTION! Do not unplug the phone during the boot or firmware upgrade process.

Specifications

• Display: Backlit graphical LCD.
• Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE compliant.
• Audio: Wideband audio support, G.711, G.729 codecs.
• Ports: Two 10/100 Ethernet (LAN, PC), Handset, Headset, Power.
• Programmable Keys: Multiple configurable keys for line/feature access.
• Protocols: SIP, Mitel proprietary protocols.
• Power Source: 48V DC via external power adapter or PoE.
• Operating Environment: Standard office temperature and humidity.

Controls and Settings

Access menus via the navigation keys and softkeys beneath the display. Front Keys: MUTE, HOLD, NAVIGATION, VOLUME, HEADSET, SPEAKERPHONE.

Softkeys: Context-sensitive keys for call actions (Answer, Transfer, Conference, etc.).

Settings Menu: Access via the "Menu" key or settings icon. Options include: - User Preferences: Ring tone, volume levels, display contrast, language. - Call Settings: Call forward, do not disturb, speed dials. - Network Settings: View IP address, subnet, gateway (typically admin-controlled). - Phone Status: View firmware version, uptime, registered extension.

Connecting to Network

For proper operation, the phone must be connected to your data network with access to the call server.

1. Ensure the network switch is powered on and operational.
2. Connect the network cable from the switch to the phone's "LAN" port.
3. If connecting a PC, connect a cable from the phone's "PC" port to the computer's network port.
4. If using PoE, no power adapter is needed. If not, connect the power adapter.
5. Verify network connectivity by checking for an IP address on the phone's display (Menu > Status).

Tip: Use quality CAT5e or CAT6 cables for reliable network performance.

Basic Call Operations

Making, receiving, and managing calls.

1. Make a Call: Lift handset or press SPEAKERPHONE/HEADSET, dial number, or use a speed dial key.
2. Answer a Call: Lift handset, press SPEAKERPHONE, HEADSET, or the flashing line key/softkey.
3. End a Call: Hang up handset or press the SPEAKERPHONE/ENDCALL key.
4. Hold: Press HOLD key during a call. Press the flashing line key or RESUME to retrieve.
5. Mute: Press MUTE key to disable microphone. Press again to unmute.
6. Adjust Volume: Use VOLUME keys during a call for handset/speaker volume, or when idle for ringer volume.
7. Transfer Call: Press TRANSFER softkey, dial target number, press TRANSFER again to complete.
8. Conference Call: During a call, press CONF softkey, dial second party, press CONF again to join all parties.

WARNING! Do not use excessive force on keys or handset cradle.

Advanced Features

Programmable Keys: Assign functions like speed dial, busy lamp field (BLF), or call park via the web interface or system administration.

Call Forwarding: Activate via menu or feature code (e.g., *72). Forward all calls or on busy/no answer.

Do Not Disturb (DND): Activate to silence ringer and send calls directly to voicemail.

Speed Dial: Program frequently dialed numbers to a specific key for one-touch dialing.

Headset Operation: For hands-free use, plug in a compatible headset and press the HEADSET key to make/answer calls.

Care & Maintenance

Unplug power before cleaning. Use a soft, dry cloth to wipe the phone body and display. Do not use liquid or aerosol cleaners.

CAUTION! Avoid exposure to extreme temperatures, moisture, or direct sunlight. Keep vents clear of obstructions.

Regulatory Information

FCC Part 15: Class A digital device. Complies with Part 68 of FCC rules. Registered for connection to the telephone network per FCC rules. This equipment generates, uses, and can radiate radio frequency energy. For support, contact your system administrator or visit www.mitel.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power / Blank display	Power or cable issue	Check power adapter connection; try a different outlet. Ensure Ethernet cable is securely plugged in if using PoE.
No dial tone	Network or registration issue	Check network cables. Verify phone has an IP address and is registered to the server (check display status).
Cannot make/receive calls	Server configuration	Confirm extension is properly configured on the call server. Contact system administrator.
Poor audio quality	Network congestion or cable	Check network for issues. Try a different handset or headset cable.
Keys not responding	Phone may be locked up	Unplug power, wait 10 seconds, and reconnect to reboot the phone.
Display is dim or unreadable	Backlight settings	Adjust display contrast and backlight timeout in the phone's settings menu.

Reset: To restore factory defaults (use with caution), press and hold the "7" key on the dialpad while powering on the phone. Release when the display shows "Factory Reset".

Service: Contact your system administrator or Mitel support for further assistance.