Mitel Phone Manual 6930

The Mitel 6930 is a professional IP phone designed for business environments, featuring a high-resolution color display, support for multiple lines, advanced call handling features, Power over Ethernet (PoE), integrated Gigabit Ethernet switch, wideband audio, and programmable keys. It is compatible with Mitel MiVoice Business and other SIP-based platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Programmable keys, Message Waiting Indicator, Volume controls, Navigation keys.

Feature	Description
Display	High-resolution color LCD with backlight
Lines/Extensions	Supports multiple line appearances
Programmable Keys	Configurable for speed dial, call features, or line keys
Handset	Wideband audio for high-quality voice
Speakerphone	Full-duplex speakerphone with echo cancellation
Network Ports	Dual Gigabit Ethernet ports with integrated switch
Power	Power over Ethernet (PoE) or external power adapter
Headset Port	3.5mm jack for wired headset connection
Message Waiting Indicator	LED for visual voicemail notification
Volume Controls	Separate controls for handset, speaker, and ringer

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Use Ethernet cable from network switch to LAN port on phone.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use PoE or plug power adapter into DC jack and wall outlet.
Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP address automatically via DHCP.
Server configuration: Enter IP address of your Mitel or SIP server if required.
Extension setup: Enter extension number and authentication credentials.
Date and time: Set manually or synchronize with network time server.
Ring tone selection: Choose preferred ring tone from available options.

CAUTION! Handle phone with care; avoid placing heavy objects on it.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: Wideband audio (G.722), hands-free speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS, HTTP.
Programmable Keys: Up to 24 configurable keys (model dependent).
Power Supply: 48V DC via PoE or external 48V DC adapter.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Supported Codecs: G.711, G.722, G.729A/B.

Controls and Settings

Access menu via MENU button. Front Panel: LCD display, Soft keys, Navigation cluster, Volume controls, Mute, Headset, Speakerphone.

Programmable Keys: Can be configured for speed dial, line appearances, call forwarding, do not disturb, etc.

Settings: Time/Date, Ring Tones, Display Contrast, Language (English default), Network Configuration, Audio Settings (handset volume, speaker volume, ringer volume). Advanced: Call Forwarding, Do Not Disturb, Speed Dial setup, PIN change.

Connecting to Network

LAN: Use Ethernet cable to LAN port. PC: Connect computer to PC port for pass-through.

Ensure network switch supports PoE or have power adapter ready.
Connect Ethernet cable from network jack to phone's LAN port.
Power on phone; check for network link LED.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Basic Call Handling

Supports making, receiving, and managing calls.

Make call: Lift handset or press Speakerphone, dial number, press Dial or wait for auto-dial.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
End call: Hang up handset, press Speakerphone, or press End Call soft key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, announce call, press Transfer again.
Conference: Press Conference, dial first party, press Conference again to add second party.
Redial: Press Redial to call last dialed number.

WARNING! Do not expose phone to liquids; keep away from heat sources.

Advanced Features

Call Forwarding: Forward calls to another number via menu. Do Not Disturb: Activate to silence calls with visual indicator. Speed Dial: Program keys for one-touch dialing. Directory: Access personal and corporate directories. Message Waiting: Visual LED indicates new voicemail.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; avoid harsh chemicals.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European compliance. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter connection; ensure cable is secure.
No network connection	Cable/DHCP	Check Ethernet cable; verify network port activity; restart phone.
No dial tone	Configuration/line	Verify extension configuration; check with system administrator.
Poor audio quality	Network/audio settings	Check network for packet loss; adjust handset/speaker volume.
Display blank	Power/contrast	Check power; adjust display contrast in settings menu.

Reset: Menu > Settings > System > Reset to factory defaults if needed.

Service: Contact your system administrator or Mitel support.