Mitel Phone Manual 6920

The Mitel 6920 is a professional IP desk phone designed for business environments, featuring a high-resolution graphical display, support for multiple lines, advanced call handling features, and integration with Mitel communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution graphical display, programmable soft keys, handset with headset jack, Ethernet ports, and integrated speakerphone.

Feature	Description
Graphical Display	High-resolution screen for call information and menus
Programmable Soft Keys	Customizable buttons for quick access to features
Handset with Headset Jack	For private conversations; supports headset use
Ethernet Ports (2)	LAN and PC connections for network integration
Integrated Speakerphone	Full-duplex speakerphone for hands-free calls
Multiple Line Support	Supports up to 12 line appearances
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED light for voicemail notifications
Power over Ethernet (PoE)	Supported for simplified power connection
Mute Button	Quickly mute microphone during calls

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to network: Use Ethernet cable from LAN port to network switch.
Connect PC: Use second Ethernet port to connect computer if needed.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use power adapter or rely on PoE if supported by network.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may auto-detect settings via DHCP.
Server registration: Enter IP address of Mitel communication server if required.
User extension setup: Enter extension number and credentials as provided by administrator.
Adjust settings: Use phone menu to set language, time, ring tones, and display preferences.

CAUTION! Do not unplug during initial setup to avoid configuration errors.

Specifications

Display: High-resolution graphical LCD.
Network: 10/100 Mbps Ethernet, PoE IEEE 802.3af compliant.
Audio: Wideband audio support, full-duplex speakerphone.
Protocols: SIP and Mitel proprietary protocols.
Power Supply: 48V DC via PoE or external power adapter.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Supported Features: Call forward, hold, transfer, conference, voicemail.
Physical Dimensions: Standard desk phone size.

Controls and Settings

Access menu via dedicated MENU button or soft keys. Front Panel: Handset, display, navigation keys, volume controls, mute, headset jack.

Soft Keys: Context-sensitive buttons for call actions (Answer, Transfer, Conference, etc.).

Settings Menu: Language, Time/Date, Ring Tones, Display Contrast, Network Settings, User Preferences. Call Features: Speed Dial programming, Do Not Disturb, Call Forwarding, Call Logs.

Connecting Devices

Network: LAN port to switch. PC: Second Ethernet port to computer. Headset: Standard 3.5mm jack.

Turn off phone before connecting cables if not using hot-plug.
Match cables to correct ports (Ethernet to LAN, handset to handset jack).
Verify connections are secure.

Tip: Use quality Ethernet cables for reliable network connectivity.

Advanced Call Features

Supports standard and advanced telephony features.

Make call: Lift handset or press speaker key, dial number.
Answer call: Press Answer soft key, lift handset, or press speaker.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target number, complete transfer.
Conference: Press CONFERENCE, dial additional party, merge calls.
Call Forward: Menu > Call Forward > enable and set destination.
Speed Dial: Program frequently dialed numbers to speed dial keys.
Do Not Disturb: Activate to silence ringer and send calls to voicemail.

WARNING! Ensure proper call handling to avoid dropped calls during transfers.

Accessibility Features

Adjustable ring tones and volumes. Visual message waiting indicator. Large font display option in settings menu.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for display and housing; avoid liquids entering openings.

CAUTION! Do not use abrasive cleaners or solvents.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact authorized service provider.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check power adapter connection; verify PoE switch is enabled.
No network connection	Cable/DHCP	Check Ethernet cable; restart phone; verify DHCP server.
No dial tone	Registration/line	Check server registration status; verify extension is active.
Poor audio quality	Network/device	Check network bandwidth; ensure handset cord is fully inserted.
Display blank	Power/contrast	Check power; adjust display contrast in settings.

Reset: Menu > Settings > System > Reset to factory defaults if needed.

Service: Contact system administrator or Mitel support.