Mitel Phone Manual 6910

The Mitel 6910 is a feature-rich IP phone designed for business environments, offering high-quality audio, a clear display, programmable keys, and support for multiple lines and call features. It integrates seamlessly with Mitel communication platforms. Below are key sections covering its features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Making and Receiving Calls 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Backlit LCD display, Handset with cord, Ethernet ports (LAN and PC), Programmable keys, Volume controls, Headset jack.

Feature	Description
Display	Backlit LCD for call information and menus
Handset	Full-duplex speakerphone with noise cancellation
Ethernet Ports	Two 10/100 Mbps ports for network and PC connection
Programmable Keys	Configurable for line appearances, speed dial, features
Volume Controls	Separate controls for handset, speaker, ringer
Headset Jack	For hands-free operation with compatible headset
Message Waiting Indicator	LED for voicemail notification
Power over Ethernet (PoE)	Supported for simplified installation
Hold Button	Places active call on hold
Conference Button	Initiates multi-party conference calls

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Use Ethernet cable from LAN port to network switch or wall jack.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug handset cord into designated jack on phone base.
Power the phone: Use included power adapter or rely on PoE from switch.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow prompts on display.

Network registration: Phone will attempt to obtain IP address via DHCP.
Server configuration: Enter IP address of Mitel communication server if required.
Extension assignment: Administrator will assign your phone number/extension.
Test call: Make a test call to verify audio and connection.

CAUTION! Do not disconnect during firmware updates. Contact administrator for server details.

Specifications

Display: 2-line backlit LCD with adjustable contrast.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE compliant.
Audio: Wideband audio support, HD voice quality.
Protocols: SIP, Mitel proprietary protocols.
Programmable Keys: Up to 6 configurable keys.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Supported Features: Call hold, transfer, conference, forward, voicemail.

Controls and Settings

Access menu via dedicated Menu button or soft keys under display. Front Panel: Handset, Speakerphone, Hold, Volume Up/Down, Mute, Headset, Programmable keys.

Navigation: Use arrow keys and OK button to navigate menus. Settings: Adjust ring tones, display contrast, date/time, network parameters. Programmable Keys: Configure via web interface or phone menu for speed dial, line appearances, feature access.

Connecting to Network

LAN: Primary Ethernet port. PC: Secondary port for pass-through.

Ensure network switch is powered and configured.
Connect phone LAN port to switch using Cat5e or better cable.
If using PoE, phone will power up automatically.
For PC connection, plug cable from PC port to computer's network port.

Tip: Verify link LED is solid green on Ethernet port for connection.

Making and Receiving Calls

Basic call functions.

Make call: Lift handset or press Speakerphone, dial number, press Dial soft key.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
End call: Press End Call button or replace handset.
Hold: Press Hold button during active call.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again to merge.

WARNING! Ensure proper dialing prefix (e.g., 9 for outside line) if required by system.

Advanced Features

Voicemail: Access by pressing Messages key or dialing voicemail number. Call Forward: Configure via menu or codes (e.g., *72). Speed Dial: Assign numbers to programmable keys. Do Not Disturb (DND): Activate via menu to silence ringer.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry thoroughly. Do not use abrasive cleaners or sprays.

CAUTION! Avoid liquids near openings. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. For support, visit www.mitel.com or contact authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power adapter connection; ensure switch provides PoE.
No network connection	Cable/DHCP	Verify Ethernet cable; restart phone; check DHCP server.
No dial tone	Registration	Ensure phone is registered to server; check extension configuration.
Poor audio quality	Network/Handset	Check network for packet loss; test with different handset.
Display blank	Power/Backlight	Check power; adjust display contrast in settings.

Reset: Menu > Settings > Reset to factory defaults if needed (consult admin).

Service: Contact Mitel support or authorized dealer.