Mitel Phone Manual 6867i

The Mitel 6867i is a feature-rich SIP desktop phone designed for business environments, offering high-definition audio, a large color display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, HD handset and speakerphone, programmable line/feature keys, Ethernet ports (LAN and PC), headset jack, volume controls.

FeatureDescription
DisplayLarge color graphical LCD with backlight
AudioWideband HD audio on handset and speakerphone
Programmable KeysConfigurable for line appearances, speed dials, features
Network PortsDual 10/100/1000 Mbps Ethernet (LAN and PC pass-through)
Headset Port3.5mm jack for wired headset connectivity
Power Options802.3af PoE or external power adapter
HANDSFREEActivates speakerphone
MUTEMutes microphone
VOLUMEAdjusts handset, speaker, ringer, and headset volume
NAVIGATION4-way navigation cluster for menu access

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

  1. Connect to Network: Use Ethernet cable to connect LAN port to network switch or router. For PoE, ensure switch supports 802.3af.
  2. Connect PC (Optional): Use second Ethernet cable from PC port to computer.
  3. Connect Handset: Plug coiled handset cord into handset jack.
  4. Power On: Phone will power via PoE or connect external power adapter to DC jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain network configuration via DHCP.

  1. Network Configuration: If using static IP, access network settings via keypad sequence or web interface.
  2. Provisioning: Enter provisioning server URL provided by your system administrator.
  3. Line Registration: Enter SIP account credentials (username, password, server) for each line.
  4. Date/Time: Set time zone; phone will synchronize time via NTP.

CAUTION! Handle handset cord with care to avoid damage to connectors.

Specifications

Controls and Settings

Access settings via phone menu or web interface (enter IP address in browser). Front Panel: NAVIGATION cluster, SOFT KEYS, HANDSFREE, MUTE, VOLUME keys, headset key.

Basic Operations: Lift handset or press HANDSFREE to get dial tone. Use keypad to dial. Press HOLD to place call on hold. Use NAVIGATION to scroll menus.

Phone Settings: Ringer tones/volume, display contrast, time format, language. Line Settings: Call forward, DND, speed dials. Network Settings: IP configuration, VLAN, QoS.

Connecting Devices

Network: LAN port to network. PC: PC port to computer. Headset: 3.5mm plug to headset jack.

  1. Ensure phone is powered off before connecting devices.
  2. Match cables to correct ports (Ethernet to LAN, handset to handset jack).
  3. Power on phone; verify network and link status LEDs.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Advanced Features

Supports advanced call handling and productivity features.

  1. Call Transfer: During call, press TRANSFER, dial target number, press TRANSFER again.
  2. Conference: During call, press CONFERENCE, dial second party, press CONFERENCE to merge.
  3. Forwarding: Set call forward all or busy/no answer via phone menu or web interface.
  4. Voicemail: Press voicemail key or dial voicemail access number.
  5. Programmable Keys: Assign keys to line appearances, speed dials, BLF, features.
  6. Web Interface: Access advanced configuration and diagnostics via built-in web server.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Hearing Aid Compatibility: Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Ringer Volume: Adjustable up to 90 dB. Large Font Option: Available in display settings.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture into openings. Keep away from extreme heat and humidity.

Regulatory Information

FCC Part 15 & 68: Complies with Class B digital device and telephone network standards. ICES-003: Complies with Canadian EMI standards. CE Mark: Conforms to European directives. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

SymptomPossible CauseCorrective Action
No power/no displayPower sourceCheck PoE switch or power adapter connection; try different cable.
No network connectivityNetwork cable/configEnsure Ethernet cable is secure; verify DHCP is enabled or static IP is correct.
No dial toneLine registrationCheck SIP account credentials and server address; verify network can reach SIP server.
Poor audio qualityNetwork/deviceCheck for network congestion; ensure correct audio codec is configured; test with headset.
Keys not respondingPhone lockCheck if key lock is enabled; reboot phone.

Reset: To factory defaults: Press and hold 7 and * during boot, or use web interface.

Service: Contact your system administrator or Mitel support.

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