Mitel Phone Manual 5320e

The Mitel 5320e is a feature-rich IP phone designed for business environments, offering high-quality audio, a clear display, programmable keys, and support for various telephony features. It connects to Mitel communications platforms and standard SIP-based systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Backlit display, programmable feature keys, handsfree speakerphone, headset port, Ethernet ports, volume controls.

Feature	Description
Display	Backlit graphical LCD for call information and menus
Programmable Keys	Configurable for speed dial, line appearances, features
Handsfree Speakerphone	Full-duplex for natural conversations
Headset Port	For use with compatible headsets (modular jack)
Ethernet Ports	Two 10/100 Mbps ports for network and PC connection
Volume Controls	Independent controls for ringer, speaker, handset, headset
Message Waiting Indicator	LED for visual message notification
Mute	Mutes microphone during a call
Hold	Places active call on hold
Navigation Keys	For scrolling through menus and directories

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable from network switch to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow initialization prompts.

Network configuration: Phone may obtain IP address automatically via DHCP.
Server assignment: Contact administrator for provisioning server details if required.
Set language: In settings menu, select preferred language.
Program keys: Assign functions to programmable keys via web interface or phone menu.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: 132 x 64 pixel graphical LCD with backlight.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE compliant.
Audio: Wideband audio support, G.711, G.729 codecs.
Ports: Two RJ45 Ethernet, RJ9 handset, RJ22 headset, DC power.
Programmable Keys: Up to 24 configurable feature keys.
Protocols:SIP, Mitel proprietary protocols.

Power Source: 48V DC via PoE or external power adapter.

Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menus via navigation keys and softkeys. Front Panel: Handset, display, programmable keys, volume controls, mute, hold, speakerphone.

Softkeys: Context-sensitive for call functions and menu navigation.

Settings: Language, time/date, ring tones, display contrast, network configuration. Features: Call forward, do not disturb, call park, conferencing, speed dial. Admin: Web interface for advanced configuration (IP address required).

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: RJ22 port to headset.

Ensure phone is powered off before connecting cables.

Match cables to correct ports (Ethernet to LAN/PC, handset to handset jack).

For PoE, verify switch provides adequate power.

Tip: Use quality Ethernet cables for reliable network connectivity.

Using Phone Features

Supports basic and advanced telephony features.

Make call: Lift handset or press speakerphone, dial number.

Answer call: Lift handset, press speakerphone, or press Answer softkey.

Hold: Press HOLD button to place call on hold; resume with Resume softkey.

Transfer: During call, press TRANSFER, dial target, press TRANSFER again.

Conference: During call, press CONFERENCE, dial participant, press CONFERENCE to join.

Forward calls: Access call forward menu to set destination.

Speed dial: Program keys for one-touch dialing.

Directory: Access internal directory or corporate directory via softkeys.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Adjustable ring volume and tone. Visual message waiting indicator. Headset compatibility for hands-free operation. Large, clear display with adjustable contrast.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; do not use liquids or aerosols directly on phone.

CAUTION! Avoid abrasive cleaners; keep liquids away from openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. For support, visit www.mitel.com or contact authorized Mitel dealer.

Troubleshooting

Symptom Possible Cause Corrective Action

No display/power Power source Check power adapter connection; verify PoE switch is powered.

No network connectivity Cables/configuration Check Ethernet cables; verify network settings (DHCP/static IP).

No dial tone Line configuration Verify phone is registered to server; contact administrator.

Poor audio quality Network/connections Check network for congestion; ensure handset/headset is properly connected.

Keys not responding Software Reset phone via web interface or power cycle.

Reset: Admin menu > Reset to factory defaults if required.

Service: Contact Mitel support or authorized service provider.

Mitel Phone Manual 5320e © - All Rights Reserved 2025

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check power adapter connection; verify PoE switch is powered.
No network connectivity	Cables/configuration	Check Ethernet cables; verify network settings (DHCP/static IP).
No dial tone	Line configuration	Verify phone is registered to server; contact administrator.
Poor audio quality	Network/connections	Check network for congestion; ensure handset/headset is properly connected.
Keys not responding	Software	Reset phone via web interface or power cycle.