mitel phone 6930 manual

The Mitel 6930 is a feature-rich IP phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Operations 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical display, speakerphone, handset, programmable line/feature keys, navigation cluster, volume controls, headset port, Ethernet ports.

Feature	Description
Graphical Display	High-contrast screen for call information and menus
Programmable Keys	Configurable for lines, speed dial, or features
Speakerphone	Full-duplex for hands-free conversations
Dual Ethernet Ports	10/100 Mbps for network and PC pass-through
Headset Port	For use with compatible headsets
Volume Controls	Separate controls for handset, speaker, ringer
Navigation Cluster	Arrow keys and Select for menu navigation
Message Waiting Indicator	LED for voicemail alerts
Power over Ethernet (PoE)	Supported for simplified installation
Multiple Line Support	Up to 12 lines depending on configuration

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect optional power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to obtain IP address and register with call server.
Set language: In Settings menu, select preferred language.
Configure time/date: Set manually or via network time protocol.
Program keys: Assign line appearances or features to programmable keys via web interface or phone menu.

CAUTION! Do not disconnect during firmware upgrade if prompted.

Specifications

Display: 320 x 160 pixel graphical LCD with backlight.
Audio: Wideband audio support, G.711, G.729 codecs.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, MiNet.
Programmable Keys: Up to 24 configurable keys.
Connectors: Two RJ45 Ethernet, RJ9 handset, RJ22 headset, DC power.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via Menu button or web interface. Front Panel: Handset, display, soft keys, navigation cluster, volume keys, speakerphone, mute, headset.

Soft Keys: Context-sensitive functions shown on display.

Basic Settings: Language, time/date, display contrast, ring tones. Network: IP configuration (DHCP/static), VLAN settings. Programmable Keys: Assign line appearances, speed dials, call park, busy lamp field. Audio: Volume levels for handset, speaker, ringer; audio mode (wideband/narrowband).

Connecting to Network

LAN: Primary Ethernet port. PC: Secondary port for daisy-chaining.

Ensure network switch/router is powered on.
Connect Ethernet cable from network to phone's LAN port.
For PC connection, use cable from phone's PC port to computer's network port.
Power via PoE or external adapter.

Tip: Verify link LED is lit on Ethernet port after connection.

Basic Call Operations

Make, answer, hold, transfer calls.

Make call: Lift handset or press Speaker, dial number, press Dial or wait.
Answer call: Lift handset, press Speaker, or press Answer soft key.
End call: Hang up handset or press Speaker/End key.
Hold: Press Hold key; resume with Resume soft key.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, add other parties.
Redial: Press Redial key or access from call log.

WARNING! Emergency calls may require direct dialing; confirm local regulations.

Advanced Features

Call Forwarding: Set via menu or feature code. Speed Dial: Program keys for one-touch dialing. Voicemail: Access with dedicated key or dial code. Busy Lamp Field: Monitor status of other extensions. Call Park: Park call for retrieval from another phone.

Care & Maintenance

Unplug power before cleaning. Use slightly damp, lint-free cloth; avoid liquids.

CAUTION! Do not use abrasive cleaners; keep away from excessive heat and moisture.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check Ethernet/PoE connection; verify power adapter.
No dial tone	Network/configuration	Check network cables; verify phone is registered to server.
Poor audio quality	Network/connections	Check handset cord; verify network QoS settings.
Keys not responding	Phone lock/defect	Check for key lock; restart phone.
Cannot register	IP/configuration	Verify IP settings; check server address and credentials.

Reset: Menu > Settings > Reset to factory defaults if needed.

Service: Contact Mitel support or authorized dealer.