Mitel Phone 6920 Manual

The Mitel 6920 is a professional IP phone designed for business environments, featuring a high-resolution color display, support for multiple lines, advanced call handling features, PoE (Power over Ethernet) capability, and integration with Mitel communication platforms. Below are key sections covering setup, features, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Functions 6. Connecting to Network 7. Making and Managing Calls 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, programmable soft keys, handset with headset port, Ethernet ports, and power adapter.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Lines/Extensions	Supports multiple line appearances
Handset	Standard handset with optional headset connectivity
Ethernet Ports	Two 10/100 Mbps ports (LAN and PC)
Power	Power over Ethernet (PoE) or external power adapter
Programmable Keys	Soft keys for speed dial, call features, and functions
Audio	Full-duplex speakerphone, adjustable volume
Networking	Supports SIP and Mitel protocols
Menu Navigation	Four-way navigation key and dedicated buttons
Message Waiting Indicator	LED for voicemail and message alerts

Installation & Setup

Unpack and inspect contents. Place phone on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect PC (optional): Use second Ethernet port to daisy-chain a computer.
Power the phone: Use PoE from switch or connect external power adapter.
Attach handset: Connect coiled handset cord to phone base.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Configuration

Power on phone; follow on-screen prompts.

Network registration: Phone will attempt to obtain IP address via DHCP.
Server configuration: Enter IP address of call server if not auto-provisioned.
Extension setup: Assign extension number and credentials via admin interface.
Feature configuration: Set up voicemail, speed dials, and ring tones.

CAUTION! Configure in a stable network environment. Keep firmware updated.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS.
Audio: G.711, G.729, G.722 codecs; HD voice capable.
Power Consumption: PoE Class 2 or 12V DC adapter.
Operating Environment: 0°C to 40°C, 20% to 80% humidity.
Supported Features: Call hold, transfer, conference, forward, DND.
Dimensions: 8.5 x 9.5 x 7.5 inches (approx).
Weight: 2.2 lbs (1 kg).

Controls and Functions

Access menu via navigation keys. Front Panel: LCD, soft keys, navigation cluster, volume keys, mute, headset, speakerphone.

Key Functions: Hold, Transfer, Conference, Redial, Voicemail, Directory, Settings.

Display: Shows call information, menus, and status. Soft Keys: Context-sensitive for call actions. Volume: Adjust handset, speaker, ringer volume. Mute: Toggle microphone on/off. Headset: Connect via headset port for hands-free operation.

Connecting to Network

Ethernet: LAN port to network switch. PC passthrough: Use PC port for computer connection.

Ensure network switch supports PoE if using PoE.
Connect Ethernet cable to LAN port on phone.
For PC, connect cable from PC port to computer's network card.
Power on; check for network link LED.

Tip: Verify network settings via phone's network status menu.

Making and Managing Calls

Supports basic and advanced call functions.

Make call: Lift handset or press Speaker, dial number, press Dial or wait.
Answer call: Lift handset, press Speaker, or press Answer soft key.
End call: Hang up handset or press End Call.
Hold: Press Hold button to place call on hold.
Transfer: Press Transfer, dial target, press Transfer again.
Conference: Press Conference to add multiple parties.
Forward: Set call forward via menu or feature code.
Redial: Press Redial to call last dialed number.

WARNING! Use approved headsets only. Avoid liquid contact.

Advanced Features

Voicemail: Access via Voicemail button or dial extension. Directory: Store and search contacts. Speed Dial: Assign numbers to programmable keys. Do Not Disturb (DND): Activate via menu or key. Call Logs: View missed, received, dialed calls.

Care & Maintenance

Unplug power before cleaning. Use soft, dry cloth; avoid liquids or abrasive cleaners.

CAUTION! Do not disassemble phone. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European compliance. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact authorized service provider.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; ensure cable connected.
No network connection	Cable/DHCP	Verify Ethernet cable; check DHCP server; restart phone.
No dial tone	Registration/line	Check server registration; verify extension configuration.
Poor audio quality	Network/codec	Check network latency; adjust audio codec settings.
Display blank	Power/contrast	Ensure power; adjust display contrast in settings.

Reset: Use reset button or menu option to restore defaults if needed.

Service: Contact network administrator or Mitel support for configuration issues.