The Mitel 6869i is a high-performance SIP desk phone designed for business environments. It features a large color display, support for up to 12 programmable line/feature keys, integrated Gigabit Ethernet, PoE support, wideband audio, and advanced telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.
Key components: Large color LCD display, Handset, Base unit, 12 programmable line/feature keys, Navigation cluster, Volume keys, Headset port.
| Feature | Description |
|---|---|
| Display | Large color graphical LCD with backlight |
| Network Ports | Dual 10/100/1000 Mbps Ethernet with integrated PoE support |
| Audio | HD Voice (wideband audio), built-in speakerphone, handset, headset port |
| Programmable Keys | 12 physical keys (can be configured as line keys, speed dials, or feature keys) |
| Power | Power over Ethernet (PoE) Class 2 or optional AC power adapter |
| Protocols | SIP (Session Initiation Protocol) |
| Headset Port | RJ9 connector for wired headset |
| USB Port | For future expansion or services |
| HANDSFREE | Activates speakerphone |
| MUTE | Mutes the microphone |
| NAVIGATION CLUSTER | Directional keys and SELECT button for menu navigation |
Unpack and inspect contents. Place on stable, flat surface.
WARNING! Use only the provided or Mitel-approved power adapter. Ensure cables are routed to prevent tripping hazards.
The phone will attempt to boot and obtain network configuration via DHCP.
CAUTION! Do not unplug the phone during firmware upgrades as indicated on the display.
Access features via the display softkeys, navigation cluster, and programmable keys.
Front Panel: LINE KEYS (1-12), NAVIGATION CLUSTER (Up/Down/Left/Right, SELECT, EXIT), VOLUME UP/DOWN keys, MUTE key, HEADSET key, HANDSFREE/SPEAKER key.
Softkeys: Context-sensitive functions displayed on the screen (e.g., Dial, More, Settings, Dir).
Settings Menu (via MENU or Settings softkey): User Preferences (Ring Tones, Display Contrast, Language), Call Settings (Forwarding, Speed Dials), Network Settings (view IP info), System Status.
Web Configuration Interface: Access by entering the phone's IP address in a web browser for advanced configuration (admin password required).
Network: LAN port to network switch. PC: PC port to computer. Handset/Headset: Standard RJ9/RJ22 connectors.
Tip: The PC port provides a network pass-through, eliminating the need for a separate cable run to the desktop computer.
Making a Call: Lift handset or press HANDSFREE. Dial number using the keypad, or press a programmed line/speed dial key. Press the DIAL softkey or wait for auto-dial.
WARNING! Emergency calls (e.g., 911) may require specific configuration. Consult your system administrator.
Call Transfer (Blind): During a call, press TRANSFER. Dial the transfer target number. Press TRANSFER again to complete the transfer before the target answers.
Call Transfer (Attended/Consultative): During a call, press TRANSFER. Dial the transfer target and wait for them to answer. Announce the call, then press TRANSFER again to complete.
Conference Call: During the first call, press CONFERENCE. Dial the second party and wait for answer. Press CONFERENCE again to join all parties.
Call Forwarding: Press the FORWARD softkey or access via Menu > Call Settings. Set Forward All to a destination number.
Programmable Keys: Configure via web interface for Busy Lamp Field (BLF), Speed Dials, Call Park, or other system features.
Disconnect power before cleaning. Use a soft, slightly damp cloth to clean the exterior. Do not use abrasive cleaners, solvents, or sprays directly on the phone.
CAUTION! Never allow liquid to enter the phone through openings such as the keypad, handset ports, or vents.
FCC Part 15: Class A digital device. Complies with Canadian ICES-003 Class A specifications. This Class A digital apparatus complies with Canadian CET-003. This product meets applicable North American regulatory requirements including FCC, Industry Canada, and UL/CSA. For full compliance statements, visit the Mitel website. Copyright © Mitel Networks Corporation. Mitel is a registered trademark. For support, contact your system administrator or visit www.mitel.com.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No power, display is blank | Power not connected | Check PoE switch is powered and providing power, or ensure AC adapter is firmly connected to phone and outlet. |
| Phone not registering | Network or configuration issue | Check Ethernet cable. Verify phone has an IP address (Menu > Status > Network). Confirm SIP server settings are correct. |
| No dial tone | Line not registered or cable fault | Check registration status on display. Try a different handset cable. |
| Poor audio quality | Network congestion or codec mismatch | Check network for packet loss/jitter. Verify audio codec configuration with your system administrator. |
| Keys or display not responding | Phone may need reset | Restart the phone by unplugging power and reconnecting. For factory reset (erases all settings), press and hold 4 and 7 while powering on. |
| Can't access web interface | Network or credentials | Verify phone's IP address. Ensure you are using the correct admin username and password. |
Reset: Menu > Settings > Advanced > Reset Settings (User Reset) or use factory reset procedure above.
Service: Contact your system administrator or authorized Mitel service provider. Product documentation at www.mitel.com/support.