Mitel Phone 5340e IP Phone Manual

The Mitel 5340e is a feature-rich IP phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Operations 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical display, speakerphone, headset port, programmable feature keys, Ethernet ports, and handset.

Feature	Description
Graphical Display	High-contrast LCD with backlight for call information and menus
Speakerphone	Full-duplex for hands-free conversations
Headset Port	3.5mm jack for wired headset connectivity
Programmable Keys	Configurable for speed dial, line appearances, or features
Dual Ethernet Ports	10/100 Mbps for network and PC pass-through
Message Waiting Indicator	LED for visual voicemail notification
Volume Controls	Separate controls for handset, speaker, and ringer
Power over Ethernet (PoE)	Supported for simplified installation
Multiple Line Support	Up to 12 line appearances/configurable
Firmware Upgradable	Remote or local firmware updates

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect Handset: Plug coiled handset cord into handset jack.
Power the Phone: Use PoE from switch or connect optional power adapter.
Connect Headset: Optional 3.5mm plug into headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; it will boot and attempt to obtain network configuration.

Network Configuration: Typically automatic via DHCP. Check display for IP address.
Server Registration: Phone will register with configured Mitel communication server.
Verify Operation: Check for dial tone and display showing extension number.
Program Keys: Use web interface or phone menu to assign functions to programmable keys.
Set Preferences: Configure language, time format, ring tones via Options menu.

CAUTION! Do not disconnect during boot process. Contact administrator for server settings.

Specifications

Display: 132 x 64 pixel graphical LCD with backlight.
Audio: Wideband audio support (G.722), acoustic echo cancellation.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE compliant.
Protocols: SIP, MiNet (Mitel proprietary).
Programmable Keys: Up to 12 configurable (model dependent).
Connectors: Two RJ45 Ethernet, RJ9 handset, 3.5mm headset.
Power Source: PoE (802.3af) or 48V DC external power adapter.
Operating Environment: 0°C to 40°C, 20% to 80% humidity.
Compliance: FCC Part 15, ICES-003, UL/CSA.

Controls and Settings

Access menus via NAVIGATION button and softkeys. Front Panel: MESSAGE, HOLD, TRANSFER, CONFERENCE, VOLUME, MUTE, HEADSET, SPEAKER.

Softkeys: Context-sensitive functions shown on display (e.g., Redial, Dir, Options).

Basic Settings: Use Options menu for Time/Date, Language, Ring Tones, Display Contrast. Advanced Settings: Typically configured via web interface (accessible via IP address) for network, server, feature key programming.

Connecting to Network

Dual Ethernet ports allow daisy-chaining to a computer.

Turn off phone and network equipment before connecting.
Connect LAN cable from network switch to phone's LAN port.
Connect PC cable from phone's PC port to computer's network port.
Power on network switch, then phone.
Verify link LEDs are lit on Ethernet ports.

Tip: Use Cat5e or better cables for reliable Gigabit passthrough performance.

Basic Operations

Making and receiving calls, hold, transfer, conference.

Make Call: Lift handset or press SPEAKER/HEADSET, dial number.
Answer Call: Lift handset, press SPEAKER, or press corresponding line key.
End Call: Hang up handset or press SPEAKER/END softkey.
Hold: Press HOLD button; resume by pressing flashing line key.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE again.
Redial: Press REDIAL softkey or dial code.
Mute: Press MUTE button to toggle microphone on/off.

WARNING! Do not use excessive force on keys or handset cord.

Advanced Features

Programmable Keys: Assign speed dial, line appearances, call park, busy lamp field (BLF). Call Forwarding: Activate via menu or feature code. Do Not Disturb (DND): Enable via softkey or menu. Voicemail: Access with MESSAGE button or dial voicemail number. Web Interface: Configure network, phone settings, user preferences via browser.

Care & Maintenance

Unplug from power before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquids near openings. Keep away from direct heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Compliant. This device may not cause interference and must accept any interference received. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact your authorized Mitel provider.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source/connection	Check PoE switch or power adapter; ensure cable is secure.
No network connection	Cable/DHCP	Verify Ethernet cables; check LAN link LED; confirm DHCP server.
No dial tone	Registration/configuration	Check display for registration status; verify server settings.
Poor audio quality	Network/connections	Check network for packet loss; ensure handset/headset cord is secure.
Keys not responding	Software/firmware	Reset phone; check for and apply latest firmware.
Can't access web interface	IP address/firewall	Verify phone's IP address; check PC firewall/network settings.

Reset: Options > Advanced > Reset to default (may require admin password).

Service: Contact your system administrator or Mitel authorized service provider.