Mitel Phone 5324 IP Phone Manual

The Mitel 5324 is a feature-rich IP desk phone designed for business communications. It supports VoIP protocols, offers a high-quality speakerphone and handset, programmable keys, a backlit display, and integrates with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: LCD display with backlight, Handset, Speakerphone, Programmable keys, Navigation keys, Ethernet ports (LAN and PC).

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

1. Connect to Network: Plug Ethernet cable from your network switch/router into the phone's LAN port.
2. Connect a Computer (Optional): Use the PC port to connect your computer for network access.
3. Connect Handset: Plug the handset cord into the dedicated jack on the phone.
4. Provide Power: Use the included power adapter OR use Power over Ethernet (PoE) if supported by your network switch.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will attempt to boot and contact the provisioning server.

1. Network Registration: The phone should automatically obtain an IP address via DHCP and register with the IP telephony system.
2. Check Display: Confirm the extension number and "Registered" status appear on the screen.
3. Set Preferences: Use the Options menu to set language, time/date, ring tones, and volume levels.
4. Program Keys: Assign frequently used numbers or features to the programmable keys via the admin web interface or phone menu.

CAUTION! Do not unplug the phone during the boot and registration process.

Specifications

• Phone Type: IP Desk Phone.
• Protocols: SIP, MiNet.
• Audio: Wideband audio support (G.722), Acoustic Echo Cancellation.
• Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE (Class 2).
• Display: 2-line, backlit graphical LCD.
• Programmable Keys: Up to 24 configurable (via expansion module).
• Power Source: 48V DC power adapter or IEEE 802.3af PoE.
• Operating Temp: 0°C to 40°C (32°F to 104°F).
• Supported Features: Call Hold, Transfer, Conference, Forward, Voicemail.

Controls and Settings

Access menus via the NAVIGATION keys and softkeys under the display. Front Buttons: MUTE, VOLUME UP/DOWN, NAVIGATION cluster, PROGRAMMABLE keys.

Softkey Functions: Context-sensitive keys for options like Dial, More, Exit, Hold, Transfer.

Settings Menu: Navigate to Options for User Preferences (ringer, display, audio), Network Settings (view IP info), and Phone Status. Admin Configuration: Typically done via web browser by accessing the phone's IP address for advanced provisioning and key programming.

Connecting to Network

Primary connection is via Ethernet. Supports daisy-chaining a PC.

1. Ensure network switch/router is powered on and has data/PoE capability.
2. Connect the network cable from the switch to the phone's LAN port.
3. For a computer, connect a cable from the phone's PC port to the computer's network port.
4. Power on. The phone should display boot progress and then registration status.

Tip: If using PoE, no power adapter is needed. Verify your switch provides adequate PoE power.

Making and Receiving Calls

Basic call handling procedures.

1. Make a Call: Lift handset OR press Speaker. Dial number using keypad. Press Dial softkey or wait for auto-dial.
2. Answer a Call: Lift handset, press Speaker, or press the Answer softkey when ringing.
3. End a Call: Place handset on-hook or press the EndCall softkey.
4. Hold: Press Hold softkey during a call. Resume by pressing Resume or the flashing line key.
5. Transfer: During a call, press Transfer, dial the target number, announce the call, then press Transfer again to complete.
6. Conference: During first call, press Conference, dial second party, then press Conference again to join all parties.

WARNING! For emergency calls, always provide your location and callback number to the operator.

Advanced Features

Call Forwarding: Set via phone menu or codes (e.g., *72). Voicemail: Press the Messages key or dial your voicemail access number. Programmable Keys: Assign speed dials, busy lamp fields (BLF), or feature access. Headset Operation: Plug in a headset; use the Headset key or softkey to answer/end calls hands-free.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth to wipe the casing and display. For stubborn marks, slightly dampen the cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or sprays directly on the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installations. ICES-003: Complies with Canadian EMI regulations. This device may not cause harmful interference and must accept any interference received. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Reset: Options > Phone Status > Restart Phone. Factory Reset: Hold MUTE key while powering on (use caution).

Service: Contact your system administrator or Mitel support. Documentation: www.mitel.com/support.