Mitel Model 6930 User Manual

The Mitel Model 6930 is a professional IP phone designed for business environments, featuring a high-resolution color display, support for multiple lines, integrated Gigabit Ethernet, PoE compatibility, HD audio quality, programmable keys, headset support, and advanced telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Ethernet ports, Programmable keys, Headset jack.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Network Ports	Dual Gigabit Ethernet (LAN and PC)
Power over Ethernet (PoE)	IEEE 802.3af compliant
Audio Quality	HD voice with wideband audio support
Programmable Keys	Configurable for line appearances, speed dials, features
Headset Support	Integrated headset jack with electronic hookswitch
HANDSFREE	Speakerphone for hands-free operation
MUTE	Mutes microphone
VOLUME	Adjusts handset, speaker, and ringer volume
NAVIGATION	4-way navigation cluster for menu access

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect PC (optional): Use second Ethernet port to daisy-chain a computer.
Power the phone: Use PoE from switch or connect included power adapter.
Connect handset: Plug coiled cord into handset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will obtain IP address via DHCP automatically.
Server configuration: Enter provisioning server details if required by your system.
User credentials: Enter extension number and password as provided by administrator.
Adjust settings: Use phone menu to set language, time, ring tones, etc.

CAUTION! Do not unplug during initial boot and configuration.

Specifications

Display: 4.3-inch color TFT LCD, 480 x 272 pixels.
Network: Dual 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Audio: HD voice, G.711, G.722, G.729 codecs.
Telephony Lines: Supports up to 12 SIP lines.
Programmable Keys: 24 programmable keys with dual-color LEDs.
Supported Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS.
Power Source: PoE (802.3af) or 48V DC power adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via NAVIGATION button. Front Panel: HANDSFREE, MUTE, VOLUME keys, NAVIGATION cluster.

Soft Keys: Context-sensitive soft keys below display for call functions.

Basic Settings: Language, Time/Date, Display contrast, Ring tone selection. Audio Settings: Volume levels for handset, speaker, ringer. Network Settings: IP configuration, VLAN, QoS. Programmable Keys: Assign functions via web interface or phone menu.

Connecting Devices

Network: LAN port to network switch. PC: PC port to computer. Headset: Standard 3.5mm headset jack.

Turn off phone before connecting devices if not using hot-plug.
Match cables to ports (Ethernet to LAN/PC, headset to headset jack).
Power on phone and verify connections.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Advanced Features

Supports call forwarding, conferencing, call park, BLF, and more.

Make a call: Lift handset or press HANDSFREE, dial number.
Answer a call: Lift handset, press HANDSFREE, or press Answer soft key.
Hold: Press Hold key during active call.
Transfer: Press Transfer, dial target, complete transfer.
Conference: Create multi-party conference calls via Conference key.
Programmable Keys: Configure for speed dial, BLF, or feature access.
Headset Operation: Press headset key to toggle headset mode.
Web Interface: Access advanced configuration via phone's IP address.

WARNING! Do not use excessive force on keys or handset cord.

Accessibility Features

Adjustable ring volume and tone. Large font display option. Hearing aid compatible handset.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; do not use liquids or aerosols directly on phone.

CAUTION! Do not spray liquids; keep away from excessive dust and moisture.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify DHCP server is reachable.
No audio	Volume/mute	Check volume settings; ensure mute is off; verify handset cord.
Display is blank	Power/contrast	Check power; adjust display contrast in settings.
Cannot make/receive calls	Registration	Verify extension is registered to SIP server; check credentials.

Reset: Press and hold # key during boot for factory reset (use caution).

Service: Contact your system administrator or Mitel support.