Mitel Model 6865i IP Phone Manual

The Mitel Model 6865i is a feature-rich IP phone designed for business environments, offering high-quality audio, a large color display, support for multiple lines, and extensive telephony features. It supports Power over Ethernet (PoE), Gigabit Ethernet, and is compatible with various IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, programmable soft keys, speakerphone, headset jack, Ethernet ports, and handset.

Feature	Description
Display	Large color graphical LCD with backlight
Network Ports	Dual 10/100/1000 Mbps Ethernet (LAN and PC)
Power	Power over Ethernet (PoE) or external power adapter
Audio	Full-duplex speakerphone, wideband audio support
Headset Port	3.5mm jack for headset connectivity
Programmable Keys	Multiple soft keys for line appearances and features
Handset	Ergonomic design with hearing aid compatible (HAC) option
Protocol Support	SIP, Mitel MiNet protocol
Security	Secure boot, encrypted configuration files
Mounting	Desk stand and wall mount options included

Installation

Unpack and inspect contents. Place on stable surface or mount on wall.

Connect to Network: Use Ethernet cable to connect LAN port to network switch.
Connect PC: Use second Ethernet port to connect to computer if needed.
Power Connection: Use PoE from switch or connect external power adapter.
Connect Handset: Plug handset cord into designated jack.
Connect Headset: Optional 3.5mm headset connection.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt to obtain IP address via DHCP.
Server Configuration: Enter SIP server address or allow auto-provisioning.
User Configuration: Enter extension number and authentication credentials.
Feature Setup: Configure speed dials, ring tones, and display settings.
Test Call: Place test call to verify audio quality and connectivity.

CAUTION! Ensure proper ventilation around phone. Do not block vents.

Specifications

Display: 3.5-inch color graphical LCD, 320 x 240 pixels.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Audio Codecs: G.711, G.722, G.729, Opus.
Protocols: SIP 2.0 (RFC 3261), TLS, SRTP, LLDP-MED.
Power Consumption: 3.5W typical, 5W maximum.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Dimensions: 8.5 x 9.5 x 7.5 inches (with stand).
Weight: 2.2 lbs (1 kg).
Compliance: FCC Part 15, CE, RCM, UL/CSA.

Controls and Settings

Access menu via dedicated Menu button or soft keys. Front Panel: Speakerphone, Volume controls, Mute, Headset, Navigation keys.

Soft Keys: Context-sensitive for call handling and features.

Basic Settings: Time/Date, Language, Display contrast, Ring tones. Network: IP configuration, VLAN, QoS. Telephony: Line configuration, call forwarding, speed dials. Audio: Speaker volume, microphone gain, headset settings. Security: Admin password, configuration file encryption.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port for pass-through. Headset: 3.5mm jack.

Turn off phone before connecting additional devices.
Use Cat5e or better Ethernet cables for Gigabit performance.
For PoE, ensure switch provides adequate power (802.3af compliant).

Tip: Use quality headset for best audio performance in busy environments.

Advanced Features

Supports multiple lines, call waiting, conferencing, transfer.

Multiple Lines: Use line keys to handle multiple calls.
Call Transfer: Press Transfer, enter destination number, complete transfer.
Conference Calls: Setup multi-party conferences from active call.
Call Forwarding: Configure to forward calls based on conditions.
Speed Dial: Program frequently called numbers to speed dial keys.
Message Waiting Indicator: Visual indicator for voicemail messages.
BLF (Busy Lamp Field): Monitor status of other extensions.
XML Applications: Support for custom XML applications on display.

WARNING! Do not use liquid cleaners on display or keypad.

Accessibility Features

Hearing Aid Compatible (HAC) handset, visual ring indicators, adjustable ring volume, high-contrast display mode, tactile keypad feedback.

Care & Cleaning

Unplug power before cleaning. Use dry, lint-free cloth. For stubborn marks, dampen cloth slightly with water only.

CAUTION! Do not use abrasive cleaners, alcohol, or solvents. Keep liquids away from phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European market. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; verify cable.
No network connectivity	Network configuration	Check Ethernet cable; verify DHCP server; check VLAN settings.
One-way or no audio	Network/QoS settings	Verify QoS settings on network; check audio codec configuration.
Cannot register to server	Server configuration	Verify SIP server address, username, password; check firewall.
Poor audio quality	Network congestion	Enable QoS; check for network packet loss; verify codec.
Keys not responding	Phone lock	Check if phone is locked; reboot if necessary.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Firmware Update: Access admin menu to check/update firmware.

Service: Contact authorized Mitel dealer or visit www.mitel.com/support