Mitel MobileLink Phone Manual

The Mitel MobileLink is a mobile connectivity solution that extends desk phone functionality to mobile devices, enabling seamless call handling, business communication features, and integration with Mitel phone systems. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using MobileLink Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: MobileLink mobile application, Desk phone integration, Call forwarding, Business communication features.

Feature	Description
Mobile Application	Extends desk phone features to iOS/Android devices
Call Forwarding	Seamlessly forward calls between desk phone and mobile
Business Communication	Access to voicemail, call history, and contacts
Integration	Works with Mitel MiVoice Business and MiCloud Connect
Single Number Reach	One business number rings on multiple devices
Presence Management	View colleague availability status
Secure Connection	Encrypted calls and data transmission
Conference Calling	Initiate and manage conference calls from mobile
Visual Voicemail	View and manage voicemails with transcription
Call Transfer	Transfer calls between devices seamlessly

Installation

Download and install the MobileLink application on your mobile device.

System Requirements: Ensure compatible Mitel phone system is operational.
Mobile Device: Download MobileLink from Apple App Store or Google Play Store.
Account Setup: Obtain login credentials from your system administrator.
Network Connection: Ensure stable Wi-Fi or cellular data connection.

WARNING! Only download from official app stores. Ensure mobile device meets minimum OS requirements.

First-Time Setup

Launch the MobileLink app and follow the setup wizard.

Login: Enter your extension number and password provided by administrator.
Server Configuration: Enter server address (provided by IT department).
Permissions: Grant necessary permissions for microphone, contacts, and notifications.
Test Call: Make a test call to verify setup is complete.

CAUTION! Keep login credentials secure. Do not share with unauthorized users.

Specifications

Compatible Systems: MiVoice Business 7.0+, MiCloud Connect.
Mobile Platforms: iOS 12.0+, Android 8.0+.
Features: Call forwarding, transfer, conferencing, visual voicemail.
Security: TLS encryption for calls and signaling.
Network: Works over Wi-Fi and cellular data networks.
Audio Codecs: G.711, G.729, Opus.
Power Source: Mobile device battery.
Operating Temp: Standard mobile device operating temperatures.

Controls and Settings

Access settings through MobileLink app menu. Main Screen: Dial pad, contacts, call history, voicemail.

App Controls: Call button, End call, Mute, Speaker, Hold, Transfer, Conference, Keypad.

Settings: Account information, call forwarding rules, notification preferences, audio settings, presence status. Security: Login credentials, encryption settings. Network: Wi-Fi calling preferences, data usage settings.

Connecting Devices

Connect to Mitel phone system through app configuration.

Ensure mobile device has internet connection (Wi-Fi or cellular data).
Open MobileLink app and enter server configuration details.
Pair with desk phone if required by your system configuration.
Verify connection status in app settings.

Tip: For best call quality, use Wi-Fi connection when available.

Using MobileLink Features

Supports full business telephony features on mobile device.

Making Calls: Use dial pad or contacts to initiate calls.
Receiving Calls: Answer incoming calls on mobile device.
Call Transfer: During active call, tap Transfer and enter destination.
Conference Calls: Add participants to create conference calls.
Voicemail: Access visual voicemail with playback controls.
Presence: Set your availability status (Available, Busy, Away).
Call History: View missed, received, and dialed calls.
Contacts: Access corporate directory and personal contacts.

WARNING! Be aware of data usage when using cellular network. Roaming charges may apply.

Accessibility Features

VoiceOver/TalkBack Support: Compatible with screen readers. Large Text: Adjust font size in device settings. Hearing Aid Compatibility: Works with hearing aid compatible devices.

Care & Cleaning

Clean mobile device screen with soft, dry cloth. Do not use liquids directly on device.

CAUTION! Do not expose mobile device to extreme temperatures or moisture.

Regulatory Information

FCC Compliance: Mobile device must comply with FCC regulations. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For support, contact your system administrator or visit www.mitel.com/support.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Cannot login	Wrong credentials/server	Verify username/password; check server address.
No incoming calls	Network/configuration	Check internet connection; verify call forwarding settings.
Poor call quality	Network congestion	Switch to Wi-Fi; move to better cellular coverage area.
App crashes	Software conflict	Update app to latest version; restart mobile device.
No audio	Device permissions	Check microphone permissions; ensure device not on mute.

Reset: Log out and log back into application.

Service: Contact system administrator or Mitel support at www.mitel.com/support