Mitel Mobile Link Manual

The Mitel Mobile Link is a mobile application and connectivity solution designed to extend Mitel business phone system features to mobile devices. It enables users to make and receive business calls, access voicemail, manage contacts, and utilize enterprise telephony features directly from their smartphones. Below are key sections for overview, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Mobile application, Mitel phone system integration, cloud connectivity, user portal.

Feature	Description
Mobile Extension	Use smartphone as business extension with same number
Call Management	Make, receive, transfer, hold, and conference calls
Visual Voicemail	Access and manage voicemails with playback controls
Corporate Directory	Search and call contacts from enterprise directory
Presence Status	Set availability (Available, Busy, Do Not Disturb)
Call History	View missed, received, and dialed calls
Secure Connectivity	Encrypted calls over Wi-Fi or cellular data
Multi-Device Support	Use on iOS and Android smartphones and tablets
Integration	Works with Mitel MiVoice Business and cloud platforms
Settings Sync	Preferences synchronized across devices

System Requirements

Ensure compatibility before installation.

• Supported Devices: iOS 12.0 or later, Android 8.0 or later.
• Mitel System: Mitel MiVoice Business 7.0 or later, Mitel Cloud.
• Network: Wi-Fi or cellular data connection (3G/4G/5G).
• Account: Active Mitel extension with Mobile Link license.
• Permissions: Microphone, contacts, notifications access.

NOTE: App performance may vary based on device and network conditions.

Installation & Setup

Download and configure the Mobile Link app.

1. Download app: From Apple App Store or Google Play Store.
2. Launch app: Open and accept terms of service.
3. Enter credentials: Provide username (extension) and password.
4. Server configuration: Enter Mitel server address (provided by administrator).
5. Verify connection: App connects and displays extension status.
6. Permissions: Allow access to microphone, contacts, and notifications.

TIP: Contact system administrator for server details and login credentials.

User Interface Overview

Main screens: Dialer, Contacts, History, Voicemail, Settings.

Dialer: Keypad for dialing numbers, call button, add call for conferencing.

Contacts: Personal contacts and corporate directory with search.

History: Lists all calls with timestamps and call type icons.

Voicemail: Visual inbox with play, delete, and callback options.

Settings: Account, audio, notification, and security options.

Status Bar: Shows connection quality and presence status.

Making & Receiving Calls

Use app as business phone on mobile device.

1. Make call: Open Dialer, enter number or select contact, tap call button.
2. Receive call: Answer incoming call with swipe or button; decline with swipe.
3. Call controls: Mute, hold, transfer, add call (conference) during active call.
4. Caller ID: Displays business number for outgoing calls (configurable).
5. Background calls: App remains active for calls when in background.

NOTE: Ensure stable internet connection for call quality.

Voicemail & Messaging

Access and manage voicemails directly in app.

1. Voicemail tab: Lists all voicemails with caller info and duration.
2. Playback: Tap to play with pause, skip, and volume controls.
3. Actions: Delete, save, or callback from voicemail screen.
4. Notifications: Push notifications for new voicemails (enable in settings).
5. Settings: Configure voicemail greeting and PIN if integrated with system.

WARNING! Deleted voicemails may not be recoverable.

Contacts & Directory

Manage personal and corporate contacts.

1. Personal contacts: Sync with device address book (optional).
2. Corporate directory: Search by name, department, or extension.
3. Quick dial: Add favorites for one-tap calling.
4. Contact details: View numbers, email, and presence status.
5. Integration: Click-to-call from other apps if supported.

TIP: Use search to quickly find colleagues in large directories.

Settings & Configuration

Customize app behavior and preferences.

• Account: View extension, server, and connection status.
• Audio: Select microphone/speaker source, adjust volume.
• Notifications: Configure sounds and alerts for calls/voicemails.
• Network: Prefer Wi-Fi or cellular data for calls.
• Presence: Set default status and automatic rules.
• Advanced: Codec selection, diagnostic logging.

CAUTION! Changing advanced settings may affect performance.

Security & Privacy

App uses encryption and secure protocols.

• Authentication: Username/password or certificate-based.
• Encryption: Calls and data encrypted over TLS/SRTP.
• Data Storage: Local storage encrypted; no data stored on Mitel servers beyond required logs.
• Permissions: App requests only necessary device access.
• Compliance: Meets enterprise security standards.

IMPORTANT: Keep login credentials secure; log out on shared devices.

Troubleshooting

Symptom	Possible Cause	Corrective Action
App won't connect	Wrong server/credentials, network issue	Verify server address and login; check internet connection; restart app.
Poor call quality	Weak network signal	Move to stronger Wi-Fi/cellular area; close background apps.
No incoming calls	App not running, DND enabled	Ensure app is active in background; check presence status.
Voicemail not loading	Sync error, server issue	Pull down to refresh; restart app; check server status.
Contacts missing	Permission denied, sync off	Enable contacts permission in device settings; enable sync in app.
Battery drain	Background activity	Adjust notification settings; close app when not in use.

Reset: Settings > Advanced > Reset Configuration if needed.

Support & Resources

For assistance, use the following resources:

• Help within app: Settings > Help & Support for FAQs.
• Online guides: Visit support.mitel.com for documentation.
• System Administrator: Contact for account/server issues.
• Customer Support: Call Mitel support at 1-800-MITEL-HELP.
• Updates: Check app store regularly for latest version.

Copyright © Mitel Networks Corporation. All rights reserved. Mitel and Mobile Link are trademarks of Mitel Networks Corp.