Mitel Mobile Link Manual 6940

The Mitel Mobile Link 6940 is a mobile connectivity solution designed to extend your Mitel business phone system to your mobile device. It enables seamless call handling, presence management, and business communication features on your smartphone. Below are key sections for overview, setup, features, configuration, operation, and troubleshooting.

1. Overview & Key Features 2. System Requirements 3. Initial Setup & Installation 4. Configuration Guide 5. Using Mobile Link Features 6. Advanced Settings 7. Integration with Mitel Systems 8. Security & Privacy 9. Maintenance & Updates 10. Regulatory & Compliance 11. Troubleshooting

Overview & Key Features

Core components: Mobile Link application, Mitel system integration, user portal, administrative controls.

Feature	Description
Mobile Extension	Use your mobile device as a business phone extension
Single Number Reach	Calls to your desk phone ring simultaneously on your mobile
Call Handoff	Seamlessly transfer calls between mobile and desk phone
Visual Voicemail	Access and manage voicemails directly from the app
Presence Management	Set and view availability status of colleagues
Business Directory	Access corporate directory from your mobile device
Conference Calling	Initiate and manage conference calls on the go
Call History	View detailed call logs and history
Secure Communications	Encrypted calls and data transmission
Multi-Device Support	Use across smartphones and tablets

System Requirements

Ensure your environment meets these requirements before installation.

Mitel Communication System: Compatible Mitel platform (MiVoice Business, MiVoice Office).
Mobile Device: iOS 12.0+ or Android 8.0+.
Network: Stable internet connection (Wi-Fi or cellular data).
User Account: Active Mitel extension with Mobile Link license.
Administrative Access: For initial configuration and user management.

IMPORTANT! Verify compatibility with your specific Mitel system version before proceeding.

Initial Setup & Installation

Follow these steps to install and activate Mobile Link 6940.

Download App: Get "Mitel Mobile Link" from Apple App Store or Google Play Store.
Activate Service: Contact administrator to enable Mobile Link for your extension.
Login: Open app and enter your extension number and credentials.
Configure Settings: Set up call preferences, notifications, and sync options.
Test Connection: Make a test call to verify functionality.

NOTE: Initial setup requires administrative configuration on the Mitel system.

Configuration Guide

User Profile: Configure name, photo, and status message.
Call Settings: Set ring patterns, call forwarding rules, and voicemail options.
Notification Preferences: Customize alerts for calls, messages, and voicemails.
Network Settings: Configure Wi-Fi and cellular preferences for call quality.
Security Settings: Enable PIN protection, encryption, and automatic logout.
Integration Options: Set up calendar sync and contact integration.
Audio Settings: Configure microphone, speaker, and headphone options.
Data Usage: Set limits for cellular data consumption.

Using Mobile Link Features

Access features through the Mobile Link application interface.

Basic Operations: Make/receive calls, view contacts, check voicemail, set presence status.

Advanced Features: Call transfer, conference calling, call recording (if enabled), quick dial, favorite contacts, call history filtering, message waiting indication, missed call alerts, dial-by-name directory search, speed dial setup, call park and retrieve, do not disturb mode, call screening, simultaneous ring management.

Advanced Settings

Administrative and power user configuration options.

Access advanced settings through app menu or web portal.
Configure QoS settings for optimal voice quality.
Set up automated rules for call handling based on time/location.
Configure integration with other business applications.

Tip: Consult with system administrator before changing advanced settings.

Integration with Mitel Systems

Seamless integration with Mitel communication platforms.

MiVoice Business Integration: Full feature compatibility and synchronization.
MiVoice Office Integration: Core features with optimized performance.
Mitel MiCollab Integration: Enhanced collaboration features.
Third-Party Integration: CRM and productivity tool connections.
Single Sign-On: Integration with enterprise authentication systems.

WARNING! Verify integration compatibility with your specific system version.

Security & Privacy

Encryption: All communications encrypted using industry-standard protocols. Authentication: Multi-factor authentication support. Data Privacy: Call logs and messages stored securely. Access Controls: Role-based permissions for different user types.

Maintenance & Updates

Regular updates ensure optimal performance and security.

Best Practices: Keep app updated, regularly review settings, monitor data usage, backup configurations, check compatibility after system updates, review security settings periodically, clear cache if experiencing issues, verify network connectivity regularly.

Regulatory & Compliance

FCC Compliance: Meets applicable FCC regulations for wireless devices. Industry Standards: Complies with telecommunications industry standards. Data Protection: Adheres to relevant data protection regulations. Licensing: Requires valid Mitel software licenses for operation. For support, visit www.mitel.com or contact Mitel technical support.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Cannot login to app	Invalid credentials/network	Verify username/password; check internet connection; confirm service is active.
Calls not reaching mobile	Configuration/Single Number Reach	Verify Single Number Reach is enabled; check call forwarding settings.
Poor call quality	Network issues	Switch to stronger Wi-Fi; check cellular signal; restart app.
App crashes or freezes	Software conflict	Update to latest version; restart device; reinstall app.
Voicemail not accessible	Configuration/sync	Verify voicemail is enabled; check sync settings; restart sync.
Presence status not updating	Sync/server issue	Check network connection; force sync; contact administrator.
Contacts not appearing	Directory sync	Enable directory sync in settings; restart sync process.

Reset: App settings > Advanced > Reset Configuration if needed.

Support: Contact Mitel technical support or visit support.mitel.com