Mitel MiVoice 6940 IP Phone Manual

The Mitel MiVoice 6940 is a feature-rich IP phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering safety, features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical display, 24 programmable keys, integrated Gigabit Ethernet switch, headset port, hearing aid compatible handset, PoE support, and support for multiple line appearances.

Feature	Description
Display	Large graphical LCD with backlight for easy viewing
Programmable Keys	24 configurable keys for speed dial, line appearances, features
Audio	Wideband audio support, built-in speakerphone, headset port
Network	Dual 10/100/1000 Mbps Ethernet ports with integrated switch
Power	Power over Ethernet (PoE) or optional AC adapter
Handset	Hearing aid compatible (HAC) with adjustable volume
Messages	Integrated message waiting indicator
Conference	Support for multi-party conference calls
Hold	Music on hold with visual indication
Language	Multi-language support for display and prompts

Installation

Unpack and inspect contents. Place phone on stable surface near network connection.

Connect to network: Use Ethernet cable from network jack to phone's LAN port.
Connect computer (optional): Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use PoE or connect optional AC power adapter.
Connect headset (optional): Plug into headset jack on side of phone.

WARNING! Use only approved power sources. Ensure cables are properly seated to avoid connection issues.

First-Time Setup

Power on phone; follow initialization prompts.

Network configuration: Phone will obtain IP address via DHCP by default.
Server configuration: Enter MiVoice system IP address when prompted.
Extension setup: Enter your extension number and authentication credentials.
Language selection: Choose display language from setup menu.
Date and time: Configure time zone and format preferences.
Program keys: Assign frequently used features to programmable keys.

CAUTION! Handle phone with care. Avoid placing heavy objects on phone or cables.

Specifications

Display: 240 x 160 pixel graphical LCD with backlight.
Audio: Wideband audio, G.711, G.729 codec support.
Network: Dual 10/100/1000 Mbps Ethernet ports, 802.3af PoE.
Protocols: SIP, MiNet protocol support.
Programmable Keys: 24 keys with dual-color LED indicators.
Connectors: Handset, headset, LAN, PC, power.
Power: 802.3af PoE or 48V DC power adapter.
Dimensions: 9.0" x 9.5" x 7.5" (W x D x H).
Weight: 3.5 lbs (1.6 kg).
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via MENU button or web interface. Front Panel: Display, soft keys, navigation cluster, volume controls, message waiting indicator.

Key Functions: Hold, Transfer, Conference, Messages, Directory, Headset, Mute, Speakerphone, Volume Up/Down.

Settings Menu: User Preferences (language, contrast, ring tones), Network Settings (IP configuration), Phone Settings (date/time, screen saver), Programmable Keys (assign functions). Web Interface: Advanced configuration via browser (default IP shown on screen).

Connecting to Network

LAN connection: Use CAT5e or better Ethernet cable. PoE or AC power options.

Ensure network switch supports PoE if using power over Ethernet.
Connect LAN cable from network jack to phone's LAN port.
For computer pass-through, connect cable from phone's PC port to computer.
Verify link lights on Ethernet ports (green for connection, amber for activity).

Tip: Use quality cables and avoid running network cables near power cables to reduce interference.

Basic Call Handling

Making and receiving calls with standard telephony features.

Make call: Lift handset or press Speakerphone, dial number, press Dial or wait for auto-dial.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
End call: Replace handset or press Speakerphone/End Call button.
Hold: Press Hold button during active call; resume by pressing flashing line key.
Transfer: During call, press Transfer, dial destination, press Transfer again to complete.
Conference: During call, press Conference, dial second party, press Conference again to connect all.
Volume adjustment: Use Volume Up/Down buttons during call or while idle.
Mute: Press Mute button to toggle microphone on/off.

WARNING! Do not disassemble phone. Refer service to qualified personnel only.

Advanced Features

Programmable Keys: Assign speed dials, line appearances, call park, BLF, features. Directory: Access personal and corporate directories. Call Logs: View missed, received, and placed calls. Messages: Visual message waiting indicator, voicemail access. Headset Operation: Toggle between handset and headset modes. Screen Saver: Customizable display when idle.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquids entering phone openings. Never spray cleaners directly on phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI requirements. UL/CSA: Listed to safety standards. Hearing Aid Compatibility: Meets FCC HAC requirements. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; verify cable integrity.
No network connection	Cable/configuration	Check Ethernet cable; verify link lights; check network settings.
No dial tone	Registration	Verify phone is registered to MiVoice system; check extension configuration.
Poor audio quality	Network/connections	Check network QoS settings; verify handset/headset connections.
Cannot access features	Configuration	Verify feature keys are programmed; check system permissions.
Display issues	Settings	Adjust contrast in settings menu; check for screen saver activation.

Reset: Options menu > Phone Administration > Reset to restart or restore defaults.

Service: Contact authorized Mitel dealer or visit www.mitel.com/support