Mitel MiVoice 6930 IP Phone User Manual

The Mitel MiVoice 6930 is a feature-rich IP phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, and support for multiple lines and call features. It integrates seamlessly with Mitel MiVoice Business and other compatible IP telephony platforms. Below are key sections covering safety, features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Large backlit graphical LCD display, 24 programmable keys (with dual-color LEDs), integrated Gigabit Ethernet switch, built-in headset port, hearing aid compatible (HAC) handset, and support for Power over Ethernet (PoE).

Installation

Unpack and inspect contents. Place phone on stable surface near network outlet.

1. Connect to network: Use Ethernet cable from switch/router to LAN port on phone.
2. Connect PC (optional): Use second Ethernet cable from PC port on phone to computer.
3. Connect handset: Plug coiled handset cord into handset jack.
4. Apply power: Use PoE from switch or connect external power adapter to DC jack.
5. Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain network configuration via DHCP.

1. Check network connection: Ensure LINK LED is lit on network port.
2. Verify registration: Display should show extension number and "Registered" status.
3. Set language: Press Menu > Settings > User Preferences > Language.
4. Adjust audio: Use volume controls to set handset, speaker, and ringer levels.
5. Program keys: Assign line appearances or speed dials via phone menu or web interface.

CAUTION! Do not disconnect during boot process. Allow phone to complete startup.

Specifications

• Display: 240 x 160 pixel graphical LCD with backlight.
• Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
• Protocols: SIP, MiNet (Mitel proprietary).
• Audio: Wideband audio support (G.722), full-duplex speakerphone.
• Programmable Keys: 24 keys with dual-color (red/green) LEDs.
• Power: IEEE 802.3af PoE Class 2 or 12V DC external power adapter.
• Physical Dimensions: 8.7" W x 10.2" D x 7.1" H (approx).
• Operating Environment: 32°F to 104°F (0°C to 40°C), 10% to 95% humidity.
• Compliance: FCC Part 15, ICES-003, UL/CSA, RoHS.

Controls and Settings

Access features via physical buttons, navigation keys, and on-screen menus.

Front Panel: Handset with indicator LED, Message Waiting LED, 24 programmable keys, Volume controls, Mute button, Headset button, Speakerphone button, Navigation cluster (Up/Down/Left/Right/OK), Four soft keys, Menu and Exit buttons.

Menu Options: Call History, Directory, Settings (User Preferences, Audio Settings, Network Settings), Services (voicemail access, web services).

Web Interface: Access via IP address for advanced configuration (admin login required).

Connecting to Network

Supports dynamic (DHCP) or static IP configuration. VLAN tagging (802.1Q) supported.

1. Ensure network switch provides PoE or connect power adapter.
2. Use straight-through Ethernet cable (CAT5e or higher recommended).
3. For PC pass-through: Connect computer to PC port on phone.
4. Verify connectivity: Check for steady LINK LED and IP address on display.

Tip: Contact network administrator for VLAN or QoS settings if required.

Making and Managing Calls

Basic call handling operations.

1. Make call: Lift handset or press Speaker/Headset button, dial number.
2. Answer call: Lift handset, press Speaker, or press flashing line key.
3. End call: Hang up handset or press Speaker/End soft key.
4. Hold: Press Hold button or soft key during active call.
5. Transfer: Press Transfer, dial target number, announce call, press Transfer again.
6. Conference: Press Conference, dial first party, press Conference again, dial second party.
7. Call Forward: Press Menu > Call Forward, select type (Always, Busy, No Answer), enter destination.
8. Voicemail: Press Messages button or dial voicemail access number.

WARNING! Emergency calls may require direct connection to PSTN. Verify with administrator.

Programmable Features

Customize keys for speed dials, line appearances, or feature access (BLF, call pickup).

Via Phone Menu: Menu > Settings > Programmable Keys. Via Web Interface: Log in to phone's IP address, navigate to Keys configuration.

Common Setups: Direct station selection (DSS), Busy lamp field (BLF), Speed dial, Call park, Do not disturb (DND).

Care & Cleaning

Disconnect power before cleaning. Use soft, dry cloth. For stubborn marks, dampen cloth with water only; do not use solvents.

CAUTION! Avoid liquids near ports or openings. Do not spray cleaners directly on phone.

Regulatory Information

FCC Part 15 Class B: This device complies with limits for residential installation. ICES-003 Class B: Complies with Canadian EMI standards. This equipment is hearing aid compatible. For full compliance statements and warranty information, visit www.mitel.com. Support: Contact your system administrator or Mitel technical support.

Troubleshooting

Reset: Menu > Settings > System > Reset to Factory Defaults (requires admin password).

Support: Contact your telephone system administrator. Additional resources at www.mitel.com/support.