Mitel MiVoice 6920 IP Phone Manual

The Mitel MiVoice 6920 is a feature-rich IP desk phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, and support for multiple lines and call features. It integrates seamlessly with Mitel MiVoice Business and other compatible IP telephony platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Operations 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical LCD display, Speakerphone, Handset, Programmable keys (line/feature), Navigation cluster, Volume controls, Headset port, Ethernet ports (LAN/PoE).

Feature	Description
Display	Large graphical LCD with backlight for call information and menus
Speakerphone	Full-duplex for hands-free conversations
Programmable Keys	Configurable for line appearances, speed dials, or features
Ethernet Ports	10/100 Mbps LAN and PC ports with PoE support (802.3af)
Headset Port	3.5mm jack for wired headset connectivity
Audio Quality	Wideband audio support for superior sound
Navigation Cluster	Directional keys and soft keys for menu navigation
Volume Controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED for visual voicemail notification
Power Options	Power over Ethernet (PoE) or external power adapter

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

Connect to Network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Connect Handset: Plug coiled handset cord into jack marked with handset icon.
Apply Power: Use PoE from switch or connect the external power adapter to the DC jack.

WARNING! Use only the approved Mitel power adapter. Ensure cables are securely connected to avoid disconnection.

First-Time Setup

Phone will boot and attempt to obtain network configuration via DHCP.

Network Registration: Ensure phone receives an IP address. Check via Menu > Status.
Server Configuration: Phone may auto-provision from Mitel MiVoice Business server. Contact administrator for server address if manual setup is required.
User Configuration: Extension number and password are typically assigned by system administrator.
Basic Settings: Set language, time/date format, and ring tones via the Options menu.

CAUTION! Do not unplug during boot or firmware upgrade process.

Specifications

Display: 132 x 64 pixel graphical LCD with backlight.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Audio: Wideband audio (G.722), Handset and speakerphone.
Protocols: SIP, MiNet (Mitel proprietary).
Programmable Keys: Up to 6 configurable keys (model dependent).
Headset:3.5mm jack (CTIA standard).
Power Consumption: Typical 3.5W (PoE Class 1).

Operating Environment: 0°C to 40°C, 20% to 80% humidity.

Compliance: FCC Part 15, ICES-003, CE, RCM.

Controls and Settings

Access menus via the NAVIGATION keys and soft keys below the display.

Front Panel: Handset, Speakerphone key, Hold key, Mute key, Volume keys, Navigation cluster, Programmable keys.

Menu Navigation: Use UP/DOWN keys to scroll, SELECT key to enter. Main menus include Call History, Directory, Settings, and Status.

Settings: User Preferences (ringer type/volume, contrast), Network Settings (view IP, DHCP), Phone Configuration (server address, extension).

Programmable Keys: Configure via web interface or phone menu for Speed Dial, Line Appearance, Call Forward, etc.

Connecting to Network

Primary connection is via Ethernet. Supports daisy-chaining a PC.

Ensure network switch/router is powered and operational.

Connect Ethernet cable from network jack to phone's LAN port.

For PC pass-through, connect cable from phone's PC port to computer's network port.

Power on phone. The Ethernet LED should illuminate.

Tip: Use Cat5e or better cables for reliable PoE and data performance.

Basic Call Operations

Making, answering, and managing calls.

Make a Call: Lift handset or press Speakerphone, then dial number. Or use a programmed Speed Dial key.

Answer a Call: Lift handset, press Speakerphone, or press the flashing line key.

End a Call: Hang up handset or press Speakerphone key.

Hold: Press Hold key during a call. Press Resume or the held line key to retrieve.

Mute: Press Mute key to toggle microphone on/off. MUTE LED illuminates when active.

Adjust Volume: Use Volume keys during a call for handset/speaker volume, or at idle for ringer volume.

Call Transfer: Press Transfer, dial target number, announce call, then press Transfer again to complete.

WARNING! Do not use excessive force on keys or handset cradle.

Advanced Features

Call Forwarding: Program via menu or programmable key to forward calls to another number.

Conference Calls: Use Conference feature to add multiple parties to a single call.

Call History: Access missed, received, and dialed calls list from the main menu.

Directory: Store personal contacts in phone memory (capacity varies).

Headset Operation: Plug in headset to use for all call functions. Toggle between headset and handset/speakerphone.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Avoid getting moisture into openings (handset ports, keypad). Keep away from extreme heat and direct sunlight.

Regulatory Information

FCC Part 15: This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. ICES-003: Complies with Canadian ICES-003. CE Mark: Conforms to European EMC and safety directives. Copyright © Mitel Networks Corporation. All trademarks are the property of their respective owners. For support, visit support.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom Possible Cause Corrective Action

No power / No display Power source / Cable Check PoE switch or power adapter connection. Ensure Ethernet cable is functional.

No dial tone Network / Configuration Verify network connectivity and IP address. Confirm phone is registered to the correct server.

Call audio issues Network quality / Handset Check for network packet loss. Try using speakerphone or headset to isolate issue.

Keys not responding Phone lock / Software Check if keypad is locked. Try power cycling the phone.

Cannot access web interface IP address / Firewall Verify phone's IP address from the Status menu. Ensure firewall allows HTTP/HTTPS traffic to the phone.

Reset: Options > Phone Administration > Reset (Factory Reset or Reboot).

Service: Contact your system administrator or Mitel technical support. Documentation and firmware at support.mitel.com.

Mitel MiVoice 6920 IP Phone Manual © - All Rights Reserved 2025

Symptom	Possible Cause	Corrective Action
No power / No display	Power source / Cable	Check PoE switch or power adapter connection. Ensure Ethernet cable is functional.
No dial tone	Network / Configuration	Verify network connectivity and IP address. Confirm phone is registered to the correct server.
Call audio issues	Network quality / Handset	Check for network packet loss. Try using speakerphone or headset to isolate issue.
Keys not responding	Phone lock / Software	Check if keypad is locked. Try power cycling the phone.
Cannot access web interface	IP address / Firewall	Verify phone's IP address from the Status menu. Ensure firewall allows HTTP/HTTPS traffic to the phone.