Mitel 8568 Phone Manual

The Mitel 8568 is a professional IP desk phone designed for business environments, featuring a high-resolution color display, support for multiple lines, advanced call handling features, Power over Ethernet (PoE), integrated Gigabit Ethernet switch, wideband audio, and programmable keys. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset, Base unit, Programmable keys, Ethernet ports, Headset jack.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Handset	Wideband audio for superior voice quality
Programmable Keys	Configurable for speed dial, line appearances, features
Ethernet Ports	Two 10/100/1000 Mbps ports with integrated switch
Power over Ethernet	IEEE 802.3af compliant (Class 2)
Headset Jack	2.5mm jack for headset connection
Volume Controls	Separate controls for handset, speaker, ringer
Message Waiting Indicator	LED for visual message notification
Hold/Resume	Single button for call hold and resume
Mute	Mutes microphone during calls

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect computer (optional): Use PC port to connect computer for pass-through networking.
Power the phone: Use PoE from switch or connect AC power adapter.
Connect handset: Plug coiled cord into handset jack.
Connect headset (optional): Plug into 2.5mm headset jack.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow initialization process.

Network configuration: Phone will obtain IP address via DHCP (default).
Server configuration: Enter IP address of Mitel communications server if required.
Extension assignment: Administrator will assign extension number.
User preferences: Set language, time format, ring tones via Options menu.
Test call: Place test call to verify audio quality and connectivity.

CAUTION! Do not expose to liquids or extreme temperatures.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: Wideband audio (G.722), Handsfree speakerphone.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS.
Programmable Keys: 24 configurable feature keys.
Power Requirements: PoE (Class 2) or 48V DC power adapter.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Dimensions: 215mm (W) x 200mm (D) x 185mm (H).

Controls and Settings

Access Options menu via dedicated button. Navigation: 4-way navigation cluster with center Select button.

Front Panel: Handset, Display, Soft keys, Navigation cluster, Volume controls, Mute, Headset, Speakerphone.

Display Settings: Contrast, Backlight timeout, Screen saver. Audio Settings: Ringer volume, Handset volume, Speaker volume, Tone settings. Network Settings: IP configuration, VLAN settings, QoS. Feature Settings: Call forwarding, Do not disturb, Speed dial programming. System: Language (English default), Date/Time format, Reset options.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: 2.5mm jack.

Ensure phone is powered off before making connections.
Use Cat5e or better Ethernet cables for network connections.
For PoE, verify switch provides adequate power (Class 2).
Connect headset for hands-free operation if required.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports multiple lines, call transfer, conference calling, call parking.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press Answer soft key.
Hold call: Press Hold button; resume with Resume or line key.
Transfer call: Press Transfer, dial destination, press Transfer again.
Conference call: During active call, press Conference, dial participant, press Conference again.
Call forwarding: Access via Options menu or programmed feature key.
Speed dial: Program frequently dialed numbers to programmable keys.
Redial: Press Redial to call last dialed number.

WARNING! Do not disassemble device; no user-serviceable parts inside.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for ringer, handset, speaker. Large font display: Option for larger text on display. TTY compatible: When used with compatible TTY device.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp cloth for exterior; dry thoroughly. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture in openings. Never spray liquids directly on device.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked: Complies with European directives. Industry Canada ICES-003: Class A compliance. For technical support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display	Power issue	Check PoE/power adapter; verify Ethernet cable connection.
No dial tone	Network/configuration	Verify network connectivity; check server configuration.
Poor audio quality	Network QoS/connections	Check network QoS settings; verify handset cord connection.
Cannot make calls	Server registration	Verify phone is registered to server; check extension configuration.
Keys not responding	Software issue	Restart phone; perform factory reset if necessary.

Reset: Options > System > Reset to factory defaults (requires administrator password).

Service: Contact authorized Mitel service provider; www.mitel.com/support