Mitel 8528 Phone Manual

The Mitel 8528 is a professional IP desk phone designed for business environments, featuring a high-resolution display, support for multiple lines, HD voice quality, programmable keys, integrated Ethernet switch, Power over Ethernet (PoE) capability, and compatibility with Mitel communication platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution LCD display, Handset with HD audio, Programmable line/feature keys, Navigation cluster, Integrated Ethernet ports.

Installation

Unpack and inspect contents. Place on stable, flat surface.

1. Connect to Network: Plug Ethernet cable from your network switch into the LAN port on the phone.
2. Connect Computer (Optional): Plug your computer's Ethernet cable into the PC port on the phone.
3. Power the Phone: Use the provided power adapter or ensure your network switch provides PoE.
4. Connect Handset: Plug the coiled handset cord into the dedicated jack.
5. Connect Headset (Optional): Plug a 3.5mm headset into the headset jack.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will attempt to boot and register with the communication server.

1. Initial Boot: Wait for the phone to complete its startup sequence and display the main idle screen.
2. Network Configuration: Typically automatic via DHCP. Check with your system administrator for static IP if needed.
3. Server Registration: The phone should auto-provision. If not, enter server address provided by administrator.
4. Set User Preferences: Use the phone's menu to set language, time/date, ring tones, and volume levels.
5. Program Keys: Assign line appearances, speed dial numbers, or feature keys as required.

CAUTION! Do not unplug the phone during firmware updates as indicated on the display.

Specifications

• Display: High-resolution, backlit graphical LCD.
• Audio: HD Voice (wideband), G.711, G.729 codec support.
• Network: 10/100/1000 Mbps Ethernet with integrated switch, IEEE 802.3af PoE.
• Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS, HTTP/HTTPS.
• Programmable Keys: Multiple configurable soft keys and line keys.
• Connectors: Two RJ45 Ethernet, RJ9 handset, 3.5mm headset, DC power.
• Power Source: 100-240V AC, 50-60Hz via adapter or PoE.
• Operating Temp: 0°C to 40°C (32°F to 104°F).
• Compliance: FCC Part 15, ICES-003, CE, RCM.

Controls and Settings

Access menus via the navigation keys and soft keys beneath the display.

Front Panel: LINE KEYS, NAVIGATION CLUSTER (Up/Down/Left/Right, OK, Cancel), VOLUME Keys, MUTE, HEADSET, SPEAKERPHONE.

Menu Structure: Settings (Network, Audio, Display, Time), Features (Call Forward, Do Not Disturb), Status (Network Info, Call History).

Audio Settings: Adjust handset, speaker, ringer volume and tone. Display Settings: Contrast, backlight timeout, screen saver. Network Settings: View IP address, configure DHCP/static. Feature Settings: Program speed dial, call forwarding rules.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer Ethernet. Headset: 3.5mm plug.

1. Ensure phone is powered off or disconnected before making connections.
2. Use standard CAT5e or higher Ethernet cables.
3. For PoE, verify switch capability (IEEE 802.3af).
4. After connections, power on. The phone will obtain network configuration.

Tip: Label cables for easier identification during maintenance.

Advanced Call Features

Supports standard and advanced telephony features.

1. Make Call: Lift handset or press SPEAKERPHONE, dial number, or use speed dial.
2. Answer Call: Lift handset, press SPEAKERPHONE, or press the flashing line key.
3. Hold: Press HOLD key during a call.
4. Transfer: Press TRANSFER, dial target number, announce call, press TRANSFER again.
5. Conference: Establish first call, press CONFERENCE, dial second party, press CONFERENCE again to join.
6. Call Forward: Access menu to set Always, Busy, or No Answer forwarding to another number.
7. Do Not Disturb (DND): Activate to send calls directly to voicemail.
8. Call History: Press key or navigate menu to view Missed, Received, and Dialed calls.

WARNING! Emergency calls (e.g., 911) may have limitations based on system configuration; understand your system's capabilities.

Accessibility Features

Visual Alerts: Flashing message waiting LED and visual ring indicator on display. Audio Adjustments: Independent volume control for ringer, handset, and speaker. High-Contrast Display: Adjustable display settings for improved readability.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Avoid getting moisture into openings. Never submerge any part of the phone.

Regulatory Information

FCC Part 15: Class A digital device. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. Copyright © Mitel Networks Corporation. All trademarks are the property of their respective owners. For support, visit www.mitel.com or contact your authorized Mitel provider.

Troubleshooting

Reset: Options include soft reset (restart) via menu or factory reset (pinhole button) which erases all settings.

Service: Contact your system administrator or authorized Mitel service provider.