Mitel 6940w IP Phone Manual

The Mitel 6940w is a wireless IP phone designed for business environments, offering Wi-Fi connectivity, HD voice quality, and support for advanced telephony features. It operates on the Mitel MiVoice Business platform and includes a large color display, programmable keys, headset support, and integration with common office applications. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Wireless (Wi-Fi) connectivity, Programmable line/feature keys, Headset jack, Speakerphone, Navigation keys, Volume controls.

Feature	Description
Wireless Connectivity	Supports Wi-Fi 802.11a/b/g/n for network connection
HD Voice	Wideband audio for superior call clarity
Color Display	Backlit LCD for call information and menus
Programmable Keys	Configurable for lines, speed dial, or features
Headset Port	3.5mm jack for wired headset connection
Speakerphone	Full-duplex for hands-free conversation
Navigation Cluster	Directional keys for menu navigation
Volume Controls	Separate keys for handset, speaker, and ringer volume
MUTE	Mutes microphone during calls
POWER	Turns phone on/off; enters sleep mode

Installation

Unpack and inspect contents. Place on stable surface.

Charge battery: Connect provided AC adapter to phone and power outlet.
Connect to network: Use Wi-Fi setup to connect to your wireless network.
Connect headset: Plug wired headset into 3.5mm jack if needed.
Power on phone: Press and hold POWER button until display lights up.

WARNING! Use only approved power adapter. Ensure stable Wi-Fi signal for optimal performance.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Select Wi-Fi network, enter password if required.
Phone registration: Enter server IP address provided by your administrator.
Set language: In SETTINGS menu, select preferred language (default ENGLISH).
Configure user preferences: Set time/date, ring tones, display contrast.
Test call: Place a test call to verify audio quality and connectivity.

CAUTION! Keep phone away from water and extreme temperatures during setup.

Specifications

Display: 3.5-inch color LCD with backlight.
Wireless: Wi-Fi 802.11a/b/g/n, WPA2 security.
Audio: HD voice, wideband codec support (G.722).
Connections: 3.5mm headset jack, Micro-USB for charging.
Battery: Rechargeable Li-ion, up to 10 hours talk time.
Supported Protocols: SIP, RTP, TCP/IP, DHCP.
Power Source: 5V DC via AC adapter or optional docking station.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via NAVIGATION keys. Front Panel: POWER, MUTE, Volume keys, NAVIGATION cluster, programmable keys.

Soft Keys: Context-sensitive functions displayed on screen (e.g., Hold, Transfer, Conference).

Settings: Network (Wi-Fi configuration), Sound (volume profiles, ring tones), Display (contrast, backlight timeout), Phone (date/time, language). Features: Call forward, do not disturb, speed dial, call logs. Admin: System reset, firmware update, network diagnostics.

Connecting Devices

Wi-Fi: Internal antenna. Headset: 3.5mm jack. Charging: Micro-USB port.

Turn off phone before connecting accessories.
For headset: Plug into 3.5mm jack; select HEADSET mode during call.
For charging: Connect Micro-USB cable to adapter; ensure battery icon shows charging.
For network: Ensure Wi-Fi is enabled and connected to correct SSID.

Tip: Use approved Mitel accessories for optimal compatibility and safety.

Advanced Features

Supports call handling, messaging, and integration features.

Make call: Dial number using keypad, press DIAL or speakerphone.
Answer call: Press ANSWER soft key or speakerphone.
Hold: Press HOLD to place call on hold; resume with RESUME.
Transfer: During call, press TRANSFER, dial target, complete transfer.
Conference: Press CONFERENCE, dial participant, merge calls.
Speed dial: Assign numbers to programmable keys for one-touch dialing.
Call logs: Access missed, received, and dialed calls via directory.
Do not disturb: Enable to silence rings and send calls to voicemail.

WARNING! Do not expose phone to magnetic fields; may affect wireless performance.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Customizable ring tones and volume profiles. TTY compatibility: Supports external TTY device via headset port (requires adapter).

Care & Cleaning

Power off and disconnect from charger before cleaning. Use slightly damp cloth with mild detergent; avoid liquids on display or ports.

CAUTION! Do not use abrasive cleaners or solvents; may damage surface and display.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian EMI standards. Copyright © 2023 Mitel Networks Corporation; trademarks owned by Mitel. For support, visit www.mitel.com/support or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Battery/adapter	Ensure charger connected; check battery charge; try different outlet.
No Wi-Fi connection	Signal/configuration	Check Wi-Fi is enabled; verify SSID/password; move closer to router.
Poor call quality	Network/audio settings	Check Wi-Fi signal strength; adjust volume; ensure HD voice enabled.
Phone not registering	Server settings	Verify server IP and credentials; restart phone; contact administrator.
Display blank	Sleep mode/brightness	Press any key to wake; adjust display brightness in settings.

Reset: Settings > System > Reset to factory defaults if needed (requires admin password).

Service: Contact Mitel support or authorized service center; www.mitel.com/support