Mitel 6930w IP Phone Manual

The Mitel 6930w is a wireless IP phone designed for business environments, offering DECT wireless connectivity, high-definition voice quality, and integration with Mitel MiVoice Business platforms. It features a large graphical display, programmable keys, support for multiple lines, headset compatibility, and advanced telephony features like call forwarding, conferencing, and directory access. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Telephony Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Wireless handset with DECT technology, Charging cradle, Base station, Graphical LCD display, Programmable feature keys, Headset jack.

Feature	Description
DECT Wireless	Secure wireless connectivity up to 300 meters outdoors
Graphical Display	Backlit LCD for call information and menus
Programmable Keys	Configurable for speed dial, line appearances, features
Headset Jack	For hands-free operation (2.5mm or USB)
Power Adapter	For base station and charging cradle
Ethernet Port	For network connection on base station
Volume Controls	Adjust handset, speakerphone, and ringer volume
MUTE	Mutes microphone during a call
POWER	Turns phone on/off
Navigation Keys	For menu navigation and call control

Installation

Unpack and inspect contents. Place base station and charging cradle on stable surface.

Connect base station: Plug Ethernet cable into LAN port and connect to network switch.
Connect power: Plug power adapter into base station and wall outlet.
Charge handset: Place handset on charging cradle until battery is fully charged.
Register handset: Follow prompts to register handset to base station via DECT.

WARNING! Use only approved power adapter. Ensure proper ventilation around base station.

First-Time Setup

Power on handset; follow on-screen prompts.

Network registration: Handset will automatically search for and register with base station.
Configure settings: Use phone menu to set language, time, date, and ring tones.
Program keys: Assign functions (speed dial, call forward) to programmable keys.
Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Initial charge of handset battery may take up to 8 hours.

Specifications

Wireless Technology: DECT 6.0.
Display: Graphical LCD with backlight.
Audio: HD Voice wideband audio, built-in speakerphone.
Battery: Rechargeable lithium-ion, up to 10 hours talk time.
Connectivity: 10/100 Ethernet, 2.5mm headset jack, USB port.
Telephony Features: Multiple line support, call waiting, transfer, conference, directory.
Supported Protocols: SIP, MiNet.
Power Source: 100-240V AC, 50-60Hz power adapter.
Operating Temp: 0°C to 40°C.

Controls and Settings

Access menu via MENU button. Handset: POWER, Volume keys, MUTE, Navigation keys, Soft keys.

Base Station: Ethernet port, Power connector, Registration button.

Phone Settings: Language, Time/Date, Ring Tones, Display contrast, Backlight timeout. Call Features: Call Forward, Do Not Disturb, Speed Dial, Conference, Transfer. Network: IP address display, SIP configuration, DHCP/Static IP. System: Factory reset, Software upgrade.

Connecting Devices

Network: Ethernet cable to base station. Headset: 2.5mm jack or USB. Charging: Cradle to power.

Turn off phone before connecting devices.
Match cables to ports (e.g., Ethernet to LAN port).
For headset, plug into jack and configure via phone menu.

Tip: Use Cat5e or higher Ethernet cable for optimal network performance.

Advanced Telephony Features

Supports call management and productivity features.

Make call: Dial number and press CALL/SEND or use hands-free.
Answer call: Press CALL/SEND or any line key.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE to merge.
Call Forward: Menu > Call Features > Call Forward, set destination.
Directory: Access internal directory or corporate LDAP.
Speed Dial: Program keys for one-touch dialing.

WARNING! Do not use phone while driving or in hazardous environments.

Accessibility Features

Hearing Aid Compatible: M4/T4 rating. Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable volume for handset, ringer, and speakerphone. Large Font: Option for display text.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for handset and base; avoid liquids.

CAUTION! Do not use abrasive cleaners; keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. ICES-003: Complies with Canadian EMI standards. DECT 6.0: Operates in 1.9 GHz band. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/outlet	Check power adapter connection; try different outlet.
No wireless connection	Distance/registration	Move closer to base; re-register handset.
No dial tone	Network/SIP configuration	Check Ethernet cable; verify SIP settings with administrator.
Poor audio quality	Interference/battery	Reduce wireless interference; ensure handset is charged.
Display blank	Backlight/battery	Adjust backlight timeout; charge handset.

Reset: Menu > System > Factory Reset (note: erases all settings).

Service: Contact Mitel support or authorized dealer for hardware issues.