Mitel 6930 Phone Manual

The Mitel 6930 is a professional IP desk phone designed for business environments, featuring a high-resolution color display, support for multiple lines, advanced call handling features, Power over Ethernet (PoE), headset compatibility, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, programmable soft keys, navigation cluster, handset with headset jack, Ethernet ports, and power adapter input.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Line Support	Multiple line appearances with LED indicators
Programmable Keys	Configurable for speed dial, call features, or functions
Audio	Full-duplex speakerphone, wideband audio support
Network	Dual Ethernet ports (LAN and PC), PoE (802.3af)
Headset Port	3.5mm jack for headset connectivity
Message Waiting Indicator	LED for voicemail notification
Volume Controls	Dedicated buttons for handset, speaker, and ringer
Navigation Cluster	Directional pad for menu navigation and selection
Power	External power adapter or PoE

Installation

Unpack and inspect contents. Place phone on stable, flat surface.

Connect to network: Use Ethernet cable from switch/router to LAN port on phone.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts and system provisioning.

Network registration: Phone will attempt to obtain IP address and register to IP PBX.
Configure basic settings: Use phone menus to set language, time, and date.
Program keys: Assign functions (speed dial, call forward, etc.) to programmable keys.
Test call: Make a test call to verify audio and network connectivity.

CAUTION! Do not disconnect during firmware upgrade. Ensure stable network connection.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio Codecs: G.711, G.722, G.729, Opus.
Network Protocols: SIP, RTP, RTCP, DHCP, VLAN (802.1Q).
Ports: Two 10/100 Ethernet, handset, headset, power.
Power: PoE (802.3af Class 2) or 12V DC power adapter.
Supported Features: Call hold, transfer, conference, forward, voicemail.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Compliance: FCC Part 15, CE, RCM.

Controls and Settings

Access menus via navigation cluster and soft keys. Front buttons: Volume controls, Mute, Headset, Speakerphone, Navigation pad.

Soft Keys: Context-sensitive functions displayed on screen (e.g., Hold, Transfer, Conf).

Settings Menu: Language, Time/Date, Ring Tones, Display Contrast, Network Configuration. Programmable Keys: Assign via web interface or phone menu. Audio Settings: Adjust handset, speaker, ringer volume; enable wideband audio.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: 3.5mm plug to headset jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or higher Ethernet cables for network connections.
For headset use, enable headset mode via phone settings or dedicated button.

Tip: Use PoE to reduce cable clutter. Verify link LEDs on Ethernet ports.

Advanced Call Features

Supports hold, transfer, conference, forward, and voicemail integration.

Call Hold: Press Hold soft key; resume by selecting held call.
Call Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conf, dial second party, press Conf to merge.
Call Forward: Access Forward menu to set unconditional, busy, or no-answer forwarding.
Voicemail: Press Messages key or dial voicemail access number.
Redial: Press Redial key to call last dialed number.
Speed Dial: Press programmed speed dial key or use directory.

WARNING! Ensure proper configuration for transfer and conference to avoid dropped calls.

Accessibility Features

Adjustable ring tones and volumes, visual message waiting indicator, high-contrast display mode, and support for hearing aid compatible (HAC) headsets.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid moisture entering vents or ports. Do not submerge any part.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European market. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact authorized Mitel partner.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network registration	Network settings	Verify DHCP, VLAN, and SIP server settings; restart phone.
No audio	Connections/volume	Check handset/headset connection; adjust volume; ensure not muted.
Display blank	Power/contrast	Check power; adjust display contrast in settings.
Calls not completing	Network/SIP config	Verify SIP credentials and proxy settings; contact administrator.

Reset: Press and hold # key during boot for factory reset (use caution).

Service: Contact Mitel support or authorized service provider.