Mitel 6930 Office Phone Manual

The Mitel 6930 is a professional IP desk phone designed for office environments, featuring a high-resolution graphical display, support for multiple lines, advanced call handling features, and integration with Mitel communication platforms. It offers HD voice quality, programmable keys, and a user-friendly interface for efficient business communication. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution graphical LCD display, Handset with HD audio, Programmable line/feature keys, Navigation cluster, Volume controls, Ethernet ports (LAN and PC), Headset jack.

FeatureDescription
Graphical DisplayHigh-resolution backlit LCD for call information and menus
HD VoiceWideband audio for superior call clarity
Programmable KeysConfigurable for lines, speed dial, or features
Dual Ethernet PortsLAN and PC ports for network connectivity
Headset Port3.5mm jack for hands-free operation
Message Waiting IndicatorLED for visual voicemail notification
Navigation ClusterDirectional keys and soft keys for menu navigation
Volume ControlsSeparate controls for handset, speaker, and ringer
Power over Ethernet (PoE)Supported for simplified installation
Conference CallingSupport for multi-party conferences

Installation

Unpack and inspect contents. Place on stable desk surface.

  1. Connect to network: Use Ethernet cable from LAN port to network switch/router.
  2. Connect PC (optional): Use second Ethernet cable from PC port to computer.
  3. Connect handset: Plug coiled handset cord into handset jack.
  4. Connect power: Use power adapter or rely on PoE if supported by network.

WARNING! Use only approved power adapter. Ensure cables are routed safely to avoid tripping hazards.

First-Time Setup

Power on phone; follow on-screen prompts.

  1. Network configuration: Phone may auto-detect settings via DHCP; or enter manually if required.
  2. Server registration: Enter IP address or domain of your Mitel communication server.
  3. User credentials: Enter extension number and password as provided by administrator.
  4. Personalize settings: Set language, time format, ring tones via settings menu.

CAUTION! Do not disconnect during firmware updates. Ensure stable network connection.

Specifications

Controls and Settings

Access menu via MENU soft key or dedicated button. Front Panel: Handset, Display, Soft keys, Navigation cluster, Volume keys, Mute, Headset, Speakerphone.

Programmable Keys: Can be set as line keys, speed dial, feature keys (transfer, conference, etc.).

Settings Menu: Language, Time/Date, Ring Tones, Display contrast, Network settings, Call features configuration. Audio Settings: Handset volume, speaker volume, ringer volume, tone settings.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack.

  1. Ensure phone is powered off before connecting cables.
  2. Use standard Ethernet cables (Cat5e or better).
  3. For headset, plug into dedicated jack; may require configuration in settings.
  4. For external paging or additional devices, consult administrator.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports standard and advanced telephony features.

  1. Make call: Lift handset or press Speakerphone; dial number.
  2. Answer call: Lift handset, press Speakerphone, or press Answer soft key.
  3. Hold: Press HOLD button during active call.
  4. Transfer: Press TRANSFER, dial target number, press TRANSFER again to complete.
  5. Conference: During a call, press CONFERENCE, dial next party, press CONFERENCE again to merge.
  6. Call Forward: Access via menu or programmed key; set to always, busy, or no answer.
  7. Voicemail: Press voicemail key or dial voicemail access number.
  8. Redial: Press REDIAL to call last dialed number.

WARNING! Do not use excessive force on keys or handset. Use approved headsets only.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls/voicemail. Audio Adjustments: Independent volume controls for ringer, handset, speaker. TTY Compatibility: Can be used with TTY devices when configured. Large Font Option: Available in display settings for improved readability.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use liquids or aerosols directly on phone.

CAUTION! Avoid cleaning agents containing ammonia or abrasives. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential/office use. ICES-003: Complies with Canadian EMI standards. CE Mark: Conforms to European directives. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For support, visit www.mitel.com or contact your system administrator.

Troubleshooting

SymptomPossible CauseCorrective Action
No power/displayPower source/cableCheck power adapter connection; verify PoE switch is enabled; try different cable.
No network registrationNetwork settings/cablesVerify Ethernet cable is secure; check DHCP/server settings; restart phone.
No dial toneRegistration/lineEnsure phone is registered to server; check line configuration with administrator.
Poor audio qualityNetwork/connectionsCheck network for congestion; ensure handset cord is fully inserted; adjust volume.
Keys not respondingSoftware/firmwareRestart phone; check for firmware updates; contact administrator if persistent.

Reset: Options include soft reset via menu or factory reset (consult administrator).

Service: Contact your system administrator or Mitel support at www.mitel.com.

Mitel 6930 Office Phone Manual © - All Rights Reserved 2025