Mitel 6930 IP Phone Manual

The Mitel 6930 IP Phone is a business-grade SIP desk phone featuring a high-resolution graphical display, integrated Gigabit Ethernet switch, support for multiple lines and call appearances, HD audio, programmable keys, headset connectivity, and Power over Ethernet (PoE) capability. It is designed for reliable voice communication in enterprise environments. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Graphical LCD display, Handset, Speakerphone, Programmable keys, Navigation cluster, Ethernet ports, Headset jack.

Feature	Description
Graphical Display	High-resolution screen for call information and menus
HD Voice	Wideband audio for superior sound quality
Gigabit Ethernet	Integrated switch with two 10/100/1000 Mbps ports
Power over Ethernet (PoE)	IEEE 802.3af compliant for single cable power and data
Programmable Keys	Configurable for line appearances, speed dial, or features
Headset Port	3.5mm jack for wired headset connectivity
Speakerphone	Full-duplex for hands-free conversations
Volume Controls	Dedicated keys for handset, speaker, and ringer volume
MUTE	Mutes the microphone
HOLD	Places an active call on hold

Installation

Unpack and inspect contents. Place phone on a stable, flat surface.

Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN port on the phone.
Connect PC (Optional): Plug your computer's Ethernet cable into the PC port on the phone.
Apply Power: Use the included power adapter OR ensure your network switch provides PoE.
Connect Handset: Plug the coiled handset cord into the dedicated jack.
Connect Headset (Optional): Plug a 3.5mm headset into the headset jack.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

The phone will boot and attempt to obtain network configuration via DHCP.

Initial Boot: Wait for the phone to complete its startup sequence. The display will show initialization messages.
Check Network: Verify the phone has an IP address via the "Settings > Status > Network" menu.
Configure SIP Account: Enter your SIP server address, username, and password via the web interface or phone menus. (Consult your system administrator for details).
Set Language and Time: Navigate to "Settings > User Preferences" to set language, time zone, and date/time format.
Test Call: Lift the handset or press the Speaker key and dial a test number to verify audio and registration.

CAUTION! Do not unplug the phone during firmware upgrades as this may cause permanent damage.

Specifications

Display: High-resolution graphical LCD with backlight.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch, IEEE 802.3af PoE.
Audio: HD wideband audio, G.711, G.722, G.729 codecs. Acoustic echo cancellation.
Telephony Features: Multiple line appearances, call hold, transfer, conference, forward, do not disturb.
Programmable Keys: Configurable soft keys and dedicated feature keys.
Connectors: Handset (RJ-9), Headset (3.5mm), LAN (RJ-45), PC (RJ-45), Power (DC jack).
Protocols: SIP (Session Initiation Protocol), TCP/IP, UDP, ARP, ICMP, DHCP, HTTP/HTTPS.
Power Source: 100-240V AC, 50-60Hz power adapter OR IEEE 802.3af PoE.
Operating Environment: 0°C to 40°C (32°F to 104°F), 10% to 95% relative humidity (non-condensing).

Controls and Settings

Access menus via the navigation cluster and soft keys below the display.

Front Panel: LINE keys, NAVIGATION (Up/Down/Left/Right, OK, Back/Cancel), MUTE, HEADSET, SPEAKER, VOLUME Up/Down, HOLD.

Basic Settings via Phone UI: User Preferences (Language, Time, Ring Tones), Call Features (Forward, DND), Network Status. Advanced Settings via Web Interface: Access by entering the phone's IP address in a web browser. Configure SIP accounts, network parameters, security, and programmable keys.

Connecting Devices

Network: LAN port to network switch. PC: PC port to computer's Ethernet port. Peripherals: Handset and headset to their respective jacks.

Ensure the phone and any connected devices are powered off before making connections.
Use standard, undamaged CAT5e or higher Ethernet cables.
For PoE, verify your network switch is 802.3af compliant and provides sufficient power.

Tip: Label cables during installation for easier future identification and troubleshooting.

Advanced Call Features

The phone supports standard enterprise telephony features.

Make a Call: Lift handset OR press SPEAKER OR press HEADSET, then dial number.
Answer a Call: Lift handset, press SPEAKER, press the flashing LINE key, or press ANSWER soft key.
Call Hold: Press HOLD key. Press the held line's key or RESUME soft key to retrieve.
Call Transfer (Blind): During a call, press TRANSFER, dial target number, then press TRANSFER again.
Call Transfer (Attended): During a call, press TRANSFER, dial target number and announce call, then press TRANSFER to complete.
Three-Way Conference: During first call, press CONFERENCE, dial second party, then press CONFERENCE again to join all parties.
Call Forwarding: Activate via "Features > Call Forward" menu or web interface. Set to always, busy, or no answer.
Do Not Disturb (DND): Press DND key or enable via menu to silence ringer and send calls directly to voicemail.

WARNING! Emergency calls (e.g., 911) may have location limitations with VoIP. Understand your service provider's emergency calling capabilities.

Accessibility Features

Visual Alerts: Flashing LED indicators for missed calls or voicemail. Audio Adjustments: Independent volume control for handset, speaker, ringer, and headset. High-Contrast Display: Adjustable display contrast and backlight timeout in settings.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth to clean the housing and display. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Never allow liquid to enter any openings on the phone. Keep away from excessive heat, dust, and moisture.

Regulatory Information

FCC Part 15: Class A digital device. Complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Industry Canada ICES-003: Complies with Canadian EMI regulations. CE Mark: Conforms to European EMC and safety directives. For full regulatory statements and declarations of conformity, visit the Mitel website. Copyright © Mitel Networks Corporation. Mitel is a registered trademark. For support, contact your system administrator or visit www.mitel.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power / Display is blank	Power cable loose; PoE switch off	Check power adapter connection; verify PoE switch is powered; try a different power outlet.
No dial tone / Cannot make calls	Network issue; SIP account misconfigured	Check Ethernet cable and link lights. Verify IP address and SIP registration status in phone menu. Confirm account credentials with administrator.
Poor audio quality	Network congestion; defective cable	Check for network packet loss. Try a different handset/headset cable. Ensure phone is away from sources of electrical interference.
Phone not registering with server	Wrong server address; firewall blocking	Verify SIP server address and port in settings. Contact network administrator to check firewall rules for SIP/RTP traffic.
Keys or display not responding	Software glitch	Restart the phone by unplugging power and reconnecting. If problem persists, perform a factory reset via web interface (note: erases all settings).

Reset: To restore factory defaults, press and hold the '7' key on the keypad while powering on the phone, or use the reset option in the web interface.

Service: For technical support, contact your system administrator or visit www.mitel.com/support.