Mitel 6920 Phone Manual

The Mitel 6920 is a feature-rich IP phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, and support for multiple lines and call features. It integrates seamlessly with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical display, Handset with hearing aid compatibility, Speakerphone, Programmable feature keys, Volume controls, Headset jack, Ethernet ports.

Feature	Description
Graphical Display	High-contrast backlit LCD for call information and menus
Handset	Full-duplex speakerphone with noise cancellation
Programmable Keys	Configurable for speed dial, call forwarding, and feature access
Volume Controls	Separate controls for handset, speaker, and ringer
Headset Jack	Standard 2.5mm jack for headset connectivity
Ethernet Ports	Two 10/100 Mbps ports for network and PC pass-through
Message Waiting Indicator	LED for visual voicemail notification
Mute Button	Mutes microphone during calls
Hold Button	Places active calls on hold
Navigation Keys	Arrow keys for menu navigation and call handling

Installation

Unpack and inspect contents. Place on stable surface near power and network outlet.

Connect to network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Connect power: Use provided power adapter or Power over Ethernet (PoE).

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may auto-configure via DHCP; otherwise enter static IP.
Server configuration: Enter IP address of Mitel communication server if required.
Extension setup: Enter extension number and authentication credentials.
Feature configuration: Program speed dial keys and set preferences via menu.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 128 x 64 pixel graphical LCD with backlight.
Audio: Wideband audio support, hearing aid compatible.
Network: 10/100 Mbps Ethernet, supports Power over Ethernet (802.3af).
Protocols: SIP and Mitel proprietary protocols.
Programmable Keys: Up to 24 configurable feature keys.
Power: 48V DC via power adapter or PoE.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Supported Features: Call hold, transfer, conference, forward, voicemail.

Controls and Settings

Access menu via NAVIGATION keys. Front Panel: MUTE, HOLD, VOLUME UP/DOWN, NAVIGATION keys, programmable feature keys.

Menu Options: Settings, Call History, Directory, Messages, Features.

Settings: Time/Date, Display contrast, Ring tones, Audio settings (handset/speaker volume). Features: Call Forwarding, Do Not Disturb, Speed Dial programming. System: Network configuration, Firmware update, Factory reset.

Connecting Devices

Network: LAN port to switch/router. PC: PC port to computer. Headset: 2.5mm jack.

Ensure phone is powered off before connecting devices.
Use standard Ethernet cables for network connections.
For headset use, enable headset mode in audio settings.

Tip: Use Power over Ethernet to reduce cable clutter.

Advanced Call Features

Supports call transfer, conference, forwarding, and voicemail integration.

Make call: Lift handset or press SPEAKER, dial number.
Answer call: Lift handset, press SPEAKER, or press flashing line key.
Hold: Press HOLD button; resume by pressing same line key.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE to join.
Forward: Menu > Features > Call Forward, set destination number.
Voicemail: Press MESSAGE key or dial voicemail access number.
Speed Dial: Press programmed feature key or dial speed code.

WARNING! Do not use excessive force when pressing keys.

Accessibility Features

Hearing Aid Compatibility: Handset meets FCC standards. Visual Alerts: Flashing LED for incoming calls. Audio Adjustment: Separate volume controls for ringer, handset, speaker.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry cloth for display.

CAUTION! Do not use abrasive cleaners or solvents. Keep liquids away from phone.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. FCC Part 68: Registered telephone equipment. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact authorized service provider.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check power adapter/PoE; ensure cable is secure.
No network connectivity	Network cable/config	Check Ethernet cable; verify DHCP/static IP settings.
No dial tone	Line configuration	Verify extension is registered on server; check cable.
Poor audio quality	Network/audio settings	Check network QoS; adjust handset/speaker volume.
Feature keys not working	Programming	Re-program keys via menu; reset to defaults if needed.

Reset: Menu > System > Factory Reset (use caution).

Service: Contact system administrator or Mitel support.