Mitel 6869i Phone Manual

The Mitel 6869i is a high-performance IP phone designed for business environments, featuring a large color display, support for multiple lines, advanced call handling features, Power over Ethernet (PoE), built-in Gigabit Ethernet switch, HD audio quality, and programmable keys. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset, Base unit, Ethernet ports, Programmable keys, Volume controls, Headset jack.

Feature	Description
Large color display	High-resolution screen for call information and menus
Multiple line support	Supports up to 12 SIP lines
Programmable keys	Configurable for speed dial, line appearances, or features
HD audio quality	Wideband audio for superior voice clarity
Power over Ethernet (PoE)	Powered via network cable (IEEE 802.3af)
Gigabit Ethernet switch	Built-in switch for connecting a computer
Headset jack	For hands-free operation with compatible headset
Volume controls	Separate controls for handset, speaker, and ringer
Message Waiting Indicator	LED shows voicemail status
Conference calling	Supports multi-party conference calls

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect AC power adapter.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will obtain IP address via DHCP automatically.
Provisioning: Enter provisioning server URL if required by your system administrator.
Set language: In Settings menu, select preferred language.
Configure time/date: Set time zone and date format in Settings.
Program keys: Assign functions to programmable keys via web interface or phone menu.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: 4.3-inch color graphic LCD with backlight.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Audio: HD wideband audio, G.711, G.729, G.722 codecs.
Protocols: SIP, TCP/IP, UDP, RTP, RTCP, HTTP, HTTPS, DNS.
Programmable keys: 12 dual-color LED keys.
Connectors: Two 10/100/1000 Ethernet ports, headset jack, handset jack.
Power Source: PoE (IEEE 802.3af) or 48V DC power adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via MENU button. Navigation: 4-way navigation pad with center SELECT button.

Front Panel: Handset with indicator LED, Speakerphone key, Hold key, Volume controls, Mute key, Headset key, Programmable keys.

Basic Settings: Language, Time/Date, Display contrast, Ring tones, Volume levels. Network Settings: IP configuration, VLAN, QoS, SIP settings. Programmable Keys: Configure via web interface or phone menu for speed dial, BLF, call park, etc.

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: Standard 3.5mm headset jack.

Turn off phone before connecting additional devices.
Match cables to correct ports (network cable to LAN port).
For headset use, enable headset mode via dedicated key.

Tip: Use quality CAT5e or CAT6 cables for Gigabit performance.

Advanced Call Features

Supports call transfer, conference, hold, forward, and voicemail.

Make call: Lift handset or press Speakerphone, dial number.
Answer call: Lift handset, press Speakerphone, or press flashing line key.
Hold: Press Hold key during active call.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Forward calls: Menu > Call Forward > enable and set destination.
Voicemail: Press Messages key or dial voicemail access number.
Speed dial: Press programmed speed dial key.

WARNING! Do not use phone during electrical storms. Use hands-free option if available.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for ringer, handset, speaker. Large font: Option for larger display text in settings menu.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; do not use liquids or aerosols directly on phone.

CAUTION! Do not spray cleaning solutions directly on phone. Keep away from moisture.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network connection	Cable/config	Check Ethernet cable; verify network settings; restart phone.
No dial tone	SIP registration	Check SIP server settings; verify network connectivity; contact administrator.
Poor audio quality	Network/QoS	Check network for packet loss; verify QoS settings; test with different codec.
Display issues	Settings/power	Adjust contrast in settings; restart phone; check for firmware updates.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact your system administrator or authorized Mitel dealer.