Mitel 6867i Phone Manual

The Mitel 6867i is a high-performance SIP desktop IP phone designed for business environments, featuring a large color display, integrated Gigabit Ethernet switch, support for multiple lines and call appearances, HD audio, Bluetooth connectivity, and programmable soft keys. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large color LCD display, Handset with HD audio, Ethernet ports, Programmable soft keys, Headset jack, Bluetooth support.

Feature	Description
Display	Large color graphical LCD with backlight
Audio	HD wideband audio for superior sound quality
Network	Dual Gigabit Ethernet ports with integrated switch
Bluetooth	Support for Bluetooth headsets and devices
Soft Keys	Programmable context-sensitive soft keys
Headset Jack	Standard 3.5mm headset connection
Power	Power over Ethernet (PoE) or external power adapter
Message Waiting	Visual message waiting indicator
Volume Control	Dedicated volume buttons for handset, speaker, ringer
Conference	Support for multi-party conference calls

Installation

Unpack and inspect contents. Place phone on stable surface near network connection.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect computer: Use second Ethernet port to connect to your computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts for initial configuration.

Network configuration: Phone will obtain IP address via DHCP by default.
Server configuration: Enter SIP server address provided by your administrator.
User credentials: Enter extension number and password provided by administrator.
Test call: Make test call to verify configuration.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: 3.5-inch color graphical LCD with 320x240 resolution.
Audio Codecs: G.711, G.722, G.729, Opus.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Protocols: SIP, TCP/IP, UDP, RTP, RTCP, ARP, ICMP, DNS, DHCP.
Bluetooth: Bluetooth 4.0 with support for headsets and hands-free profile.
Power: PoE (802.3af Class 2) or 5V DC power adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Dimensions: 220mm x 190mm x 65mm (W x D x H).

Controls and Settings

Access settings via MENU button or web interface. Front Panel: LCD display, Soft keys, Navigation cluster, Volume buttons, Mute button.

Soft Keys: Context-sensitive for call handling, features, and applications.

Basic Settings: Time/Date, Language, Display contrast, Ring tones, Volume levels. Network Settings: IP configuration, VLAN, QoS, DNS. SIP Settings: Server addresses, registration, codec preferences. Features: Call forward, Do not disturb, Speed dials, Call logs.

Connecting Devices

Network: Ethernet cable to LAN port. Computer: Ethernet cable to PC port. Headset: 3.5mm plug to headset jack.

Turn off phone before connecting additional devices.
Match cables to correct ports (Ethernet to LAN, computer to PC).
For Bluetooth: Enable Bluetooth in settings and pair with compatible device.

Tip: Use quality Ethernet cables for best network performance.

Advanced Call Features

Supports multiple call appearances, conferencing, transfer, and more.

Make call: Lift handset or press Speaker button, dial number.
Answer call: Lift handset, press Speaker, or press Answer soft key.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial destination, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Call forward: Access via Features menu or soft key.
Speed dial: Program frequently called numbers for one-button dialing.
Call logs: View missed, received, and dialed calls.

WARNING! Do not use phone while driving. Use hands-free options when available.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Separate volume controls for handset, speaker, ringer. Large font: Option for larger display text. TTY compatible: When used with compatible TTY device.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Keep vents clear of obstructions.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Industry Canada ICES-003 compliant. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power connection	Check PoE switch or power adapter connection; verify cable.
No network connection	Network cable/config	Check Ethernet cable; verify network settings; restart phone.
No dial tone	SIP registration	Check SIP server settings; verify username/password; check network.
Poor audio quality	Network/configuration	Check network QoS settings; verify codec configuration; test with different call.
Bluetooth not connecting	Pairing/BT settings	Ensure Bluetooth enabled; put headset in pairing mode; restart pairing process.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Support: Contact your system administrator or visit www.mitel.com/support