Mitel 6865i User Manual

The Mitel 6865i is a sophisticated IP desk phone designed for business environments, featuring a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), extensive programmable keys, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution color LCD, handset with HD audio, Ethernet ports, programmable line/feature keys, built-in speakerphone.

Feature	Description
Display	High-resolution color LCD with adjustable contrast
Audio	HD voice quality, wideband audio support
Network	Dual Ethernet ports (LAN/PoE), 10/100/1000 Mbps
Power	Power over Ethernet (PoE) or optional AC adapter
Programmable Keys	Configurable for lines, speed dial, call features
Handset	Ergonomic design with hearing aid compatible (HAC) option
Speakerphone	Full-duplex hands-free speaker
Headset Port	RJ9 connector for wired headset
USB Port	For future expansion or accessories
Security	Support for secure voice (SRTP, TLS)

Installation

Unpack and verify contents. Choose a stable, well-ventilated location.

1. Connect to network: Use Ethernet cable from switch/router to LAN port on phone.
2. Connect computer (optional): Use second Ethernet cable from PC port to computer.
3. Connect handset: Plug coiled handset cord into handset jack.
4. Connect power: Use PoE from switch or connect optional AC power adapter.
5. Power on: Phone will boot and attempt to obtain network configuration.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

After powering on, follow on-screen prompts or configure via web interface.

1. Network configuration: Obtain IP address automatically via DHCP or enter manually.
2. Provisioning: Enter provisioning server URL provided by your system administrator.
3. Line configuration: Assign extension numbers and credentials to line keys.
4. User preferences: Set language, time zone, ring tones, display settings.
5. Test call: Place a test call to verify audio and network connectivity.

CAUTION! Handle phone with care; avoid placing heavy objects on it.

Specifications

• Display: High-resolution color graphical LCD.
• Audio Codecs: G.711, G.722, G.729, Opus.
• Network Interfaces: Dual 10/100/1000 Mbps Ethernet with PoE (802.3af).
• Programmable Keys: Up to 24 configurable soft keys.
• Protocols: SIP, RTP, SRTP, TLS, DHCP, LLDP-MED.
• Power Consumption: Typical 3.5W (idle), 5.5W (active).
• Operating Temperature: 0°C to 40°C (32°F to 104°F).
• Compliance: FCC Part 15, CE, RCM, UL/CSA.

Controls and Settings

Access settings via phone menu or web browser interface.

Front Panel: LCD with soft keys, navigation cluster, dedicated keys for Hold, Transfer, Conference, Volume, Mute, Headset, Speakerphone.

Menu Navigation: Use arrow keys to navigate; OK to select; Cancel to go back.

Common Settings: Audio (ringer volume, speaker volume, tone settings), Display (contrast, backlight timeout), Network (IP configuration, VLAN), Time (time zone, NTP server), Security (admin password, encryption).

Connecting to Network

Supports both PoE and external power. Dual Ethernet ports allow daisy-chaining to a computer.

1. Ensure network switch supports PoE (802.3af) or have AC adapter ready.
2. Connect Ethernet cable from network switch to LAN port on phone.
3. For computer pass-through, connect cable from PC port to computer's Ethernet port.
4. Verify link LEDs are lit on Ethernet ports.

Tip: Use quality CAT5e or higher cables for optimal performance.

Basic Operations

Making and receiving calls, using basic features.

1. Make a call: Lift handset or press Speakerphone, dial number, press Dial soft key or wait for auto-dial.
2. Answer a call: Lift handset, press Speakerphone, or press Answer soft key.
3. End a call: Hang up handset or press End Call key.
4. Hold: Press Hold key during active call; resume by pressing Resume.
5. Transfer: During call, press Transfer, dial target number, press Transfer again.
6. Conference: During call, press Conference, dial second party, press Conference again to merge.
7. Volume adjustment: Use volume keys during call or while idle to adjust ringer, speaker, handset.

WARNING! Do not expose phone to liquids; keep away from heat sources.

Advanced Features

Programmable keys, call forwarding, call logs, directory, XML applications.

Programmable Keys: Configure via web interface for speed dial, BLF (Busy Lamp Field), call park, line appearances.

Call Forwarding: Set via phone menu or dial codes (e.g., *72 to activate).

Call Logs: Access missed, received, and placed calls from directory menu.

Corporate Directory: Search contacts via LDAP or locally stored directory.

XML Applications: Support for custom XML services (weather, stock, etc.).

Care & Maintenance

Unplug power before cleaning. Use soft, dry cloth; avoid abrasive cleaners.

CAUTION! Do not use liquid or aerosol cleaners; keep vents unobstructed.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European market. Contains FCC ID: . For compliance information, visit www.mitel.com. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For support, contact your system administrator or visit support.mitel.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or AC adapter; ensure cable is securely connected.
No network connectivity	Cable/DHCP	Verify Ethernet cable; check DHCP server; restart phone.
No dial tone	Line configuration	Check extension credentials; verify SIP server settings.
Poor audio quality	Network/audio settings	Check network for packet loss; adjust audio codec preferences.
Display issues	Settings/power	Adjust contrast/brightness; restart phone; check for firmware updates.

Reset: Press and hold # key during boot for factory reset (use caution).

Support: support.mitel.com or contact your system administrator.