Mitel 6865 Phone Manual

The Mitel 6865 is a feature-rich SIP desk phone designed for business environments, offering high-quality audio, a large color display, programmable keys, and support for advanced telephony features. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Large color LCD display, Handset, Speakerphone, Programmable keys, Ethernet ports, Headset jack.

Installation

Unpack and inspect contents. Place on stable surface.

1. Connect network: Use Ethernet cable from switch to LAN port on phone.
2. Connect computer: Use second Ethernet cable from PC port to computer.
3. Connect handset: Plug handset cord into dedicated jack.
4. Connect power: Use PoE or plug AC adapter into power jack.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone will obtain IP via DHCP automatically.
2. Server configuration: Enter SIP server address provided by administrator.
3. Account registration: Enter extension number and authentication credentials.
4. Verify registration: Check for registered status on display.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

• Display: 3.5-inch TFT color, 320x240 resolution.
• Audio: HD Voice, full-duplex speakerphone.
• Network: Dual Gigabit Ethernet with PoE (802.3af).
• Programmable Keys: 24 physical keys with dual-color LEDs.
• Headset: RJ9 headset jack, EHS support with adapter.
• Power Consumption: 3.5W typical, 5W maximum.
• Operating Temperature: 0°C to 40°C (32°F to 104°F).
• Dimensions: 220mm x 210mm x 150mm (WxDxH).
• Weight: 1.2 kg (2.65 lbs).

Controls and Settings

Access menu via dedicated MENU button. Navigation: 4-way navigation cluster with center SELECT button.

Front Panel: Handset, Speakerphone, Mute, Headset, Volume keys, Programmable keys.

Basic Settings: Language, Time/Date, Display contrast, Ring tones. Network: IP configuration, VLAN, QoS. Account: SIP settings, registration, codec selection. Features: Call forwarding, DND, speed dials. Security: Password, encrypted communication.

Connecting Devices

Network: LAN port to switch, PC port to computer. Headset: RJ9 connector. Optional: EHS adapter for wireless headset.

1. Turn off phone before connecting additional devices.
2. Match cables to appropriate ports.
3. For PoE, ensure switch provides adequate power.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Advanced Features

Supports advanced business telephony features.

1. Conference calls: Press CONFERENCE button during call to add third party.
2. Call transfer: Press TRANSFER, enter destination number.
3. Call forwarding: Configure in menu or via feature codes.
4. Speed dial: Program frequently dialed numbers to programmable keys.
5. Message waiting: Visual indicator on display and LED.
6. Directory: Access corporate and personal directories.
7. Bluetooth: Optional Bluetooth adapter for mobile integration.
8. XML applications: Support for custom XML applications on display.

WARNING! Do not use liquid cleaners on display or keypad.

Accessibility Features

Hearing Aid Compatible: Meets FCC requirements. Visual Alerts: Flashing LED for incoming calls. Adjustable Volume: Separate controls for handset, speaker, ringer. High-Contrast Display: Adjustable contrast settings.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry cloth for display.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from liquids.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked for European market. RCM for Australia/New Zealand. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact authorized Mitel partner.

Troubleshooting

Reset: Press and hold # key during boot for factory reset.

Service: Contact authorized Mitel service provider; www.mitel.com/support