Mitel 5340e IP Phone Manual

The Mitel 5340e is a feature-rich IP phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Interface 6. Basic Call Handling 7. Advanced Features 8. Programmable Keys 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical display, Handset with hearing aid compatibility, Speakerphone, Programmable feature keys, Volume controls, Headset jack, Ethernet ports (LAN and PC).

Feature	Description
Display	Large graphical LCD with backlight for call information and menus
Handset	Full-duplex speakerphone with hearing aid compatibility (HAC)
Programmable Keys	12 programmable keys for lines, speed dial, features
Ethernet Ports	Two 10/100 Mbps ports for LAN connection and PC pass-through
Headset Port	3.5mm jack for optional headset connection
Audio Quality	Wideband audio support for superior voice clarity
Power Options	Power over Ethernet (PoE) or external power adapter
Message Waiting Indicator	LED for visual voicemail notification
Volume Controls	Separate controls for handset, speaker, ringer, and headset
Networking	Supports DHCP, static IP, VLAN (802.1Q)

Installation & Setup

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC (optional): Use second Ethernet cable from phone's PC port to computer.
Power the Phone: Use Power over Ethernet (PoE) or connect external power adapter.
Connect Handset: Plug coiled handset cord into handset jack.
Connect Headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Configuration

Phone will boot and attempt to obtain network configuration automatically.

Network Setup: If using DHCP, phone will configure automatically. For static IP, use keypad to enter settings via Options menu.
Server Configuration: Enter IP address of Mitel communications server if not auto-discovered.
Extension Registration: Enter extension number and authentication credentials as provided by administrator.
Date & Time: Set via network time protocol (NTP) or manually in settings.
Language: Select display language (default ENGLISH).

CAUTION! Configuration changes may require administrator access. Do not unplug during boot process.

Specifications

Display: 132 x 64 pixel graphical LCD with backlight.
Audio: Wideband audio, G.711, G.729 codecs, hearing aid compatible.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE, VLAN support.
Programmable Keys: 12 keys with dual-color LEDs.
Connectors: Two RJ45 Ethernet, RJ9 handset, 3.5mm headset, DC power.
Protocols: SIP, TCP/IP, UDP, RTP, RTCP, DHCP, DNS, HTTP.
Power Consumption: 3.5W typical (PoE or 5V DC adapter).
Operating Environment: 0°C to 40°C, 20% to 80% humidity.
Dimensions: 8.3 x 9.1 x 7.1 inches (210 x 230 x 180 mm).
Weight: 2.2 lbs (1 kg).

Controls and Interface

Access menus via navigation keys and softkeys below display.

Front Panel: LCD display, Message Waiting LED, 12 programmable keys, Navigation cluster (Up/Down/Left/Right/OK), Volume controls, Speakerphone key, Mute key, Headset key, Hold key, Transfer key, Conference key.

Display Icons: Show call status, messages, missed calls, feature activation.

Settings Menu: Access via Options key - configure network, audio, display, features.

Basic Call Handling

Making and receiving calls:

Make Call: Lift handset or press Speaker/Headset key, dial number, press Dial softkey or wait for auto-dial.
Answer Call: Lift handset, press Speaker, or press Answer softkey.
End Call: Replace handset or press EndCall key.
Hold: Press Hold key during active call.
Mute: Press Mute key to toggle microphone on/off.
Volume Adjustment: Use volume keys during call for handset/speaker/ringer volume.
Redial: Press Redial key or select from call list.

Tip: Use headset for hands-free operation by pressing Headset key.

Advanced Features

Supported features depend on system configuration:

Call Transfer: Press Transfer, dial destination, press Transfer again or wait.
Conference Calls: Press Conference during first call, dial second party, press Conference again.
Call Forwarding: Configure via softkey menu or administrator.
Voicemail: Press Messages key or dial voicemail access number.
Call History: Access missed, received, and dialed calls via Directory key.
Speed Dial: Program frequently dialed numbers to programmable keys.
Do Not Disturb (DND): Activate via softkey to silence ringer.
Intercom: Configure for direct station-to-station calling.

Programmable Keys

12 keys can be programmed for various functions:

Key Type	Function
Line Keys	Direct station selection for multiple extensions
Speed Dial	One-touch dialing of frequently called numbers
Feature Keys	Quick access to features (Transfer, Conference, DND)
Busy Lamp Field (BLF)	Monitor status of other extensions
Call Park	Park calls for retrieval from other phones
Directory	Quick access to corporate directory

Programming: Via web interface or phone configuration menu.

Care & Maintenance

Unplug from power before cleaning. Use dry, soft cloth only; no liquids or aerosols.

Display: Clean with microfiber cloth; avoid pressure.
Handset/Casing: Wipe with damp cloth (water only), then dry.
Cords: Inspect regularly for damage; replace if frayed.
Ventilation: Keep vents clear of obstructions.

CAUTION! Do not use chemical cleaners. Avoid extreme temperatures and moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. FCC Part 68: Registered for connection to telephone network. Hearing Aid Compatibility: Meets FCC standards. Industry Canada ICES-003: Class B digital apparatus. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For support, visit www.mitel.com or contact authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connection	Cable/config	Check Ethernet cables; verify DHCP/static IP settings; restart phone.
No dial tone	Registration	Verify extension is registered on server; check credentials.
Poor audio quality	Network/connections	Check network bandwidth; verify handset/headset connections.
Display issues	Settings	Adjust contrast in settings menu; check for loose ribbon cable.
Keys not responding	Software	Restart phone; check for firmware updates.
One-way audio	Network/Firewall	Check router/firewall settings for RTP ports; verify NAT configuration.

Reset Options: - Soft Reset: Options > Advanced > Reset Settings (preserves configuration). - Factory Reset: Hold # key during boot to restore factory defaults (erases all settings).

Support: Contact system administrator or Mitel technical support. Documentation available at www.mitel.com/support.