Mitel 5330e IP Phone User Manual

The Mitel 5330e is a feature-rich IP phone designed for business environments, offering high-quality audio, a large graphical display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit graphical display, 24 programmable feature keys, integrated Gigabit Ethernet switch, headset port, hearing aid compatible handset, PoE (Power over Ethernet) support.

Feature	Description
Display	Large graphical LCD with backlight for clear visibility
Programmable Keys	24 configurable keys for speed dial, line appearances, features
Audio Quality	Wideband audio support for superior voice clarity
Network Ports	Dual 10/100/1000 Mbps Ethernet ports with integrated switch
Power Options	Power over Ethernet (PoE) or external power adapter
Headset Port	3.5mm jack for headset connectivity (optional)
Message Waiting Indicator	LED for visual voicemail notification
Handset	Hearing aid compatible with adjustable volume
Speakerphone	Full-duplex speakerphone for hands-free conversations
Firmware Updates	Remote upgrade capability via network

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect to network: Use Ethernet cable from network port to switch/router.
Connect PC (optional): Use second Ethernet port to connect computer.
Power the phone: Use PoE from switch or connect external power adapter.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow initialization process.

Network boot: Phone obtains IP address via DHCP (default).
Configuration download: Phone contacts provisioning server for settings.
Verify registration: Check display for extension number and status.
Program keys: Use web interface or phone menu to configure feature keys.
Set preferences: Adjust ring tone, volume, display contrast, date/time format.

CAUTION! Do not disconnect power during firmware update. Ensure proper ventilation.

Specifications

Display: 320 x 160 pixel graphical LCD with backlight.
Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
Audio: Wideband audio (G.722), handset and speakerphone.
Programmable Keys: 24 physical keys with dual-color LEDs.
Protocols: SIP, Mitel MiNet, TCP/IP, UDP, RTP, RTCP, DHCP, TFTP, HTTP, HTTPS.
Power Consumption: PoE Class 2 (max 6.49W) or external 48V DC adapter.
Operating Environment: 0°C to 40°C, 20% to 80% humidity (non-condensing).
Regulatory: FCC Part 15, ICES-003, UL/CSA, RoHS compliant.

Controls and Settings

Access menu via navigation keys. Front Panel: Display, soft keys, navigation cluster, volume keys, mute, headset, speakerphone, programmable feature keys.

Soft Keys: Context-sensitive functions shown on display. Navigation: 4-way directional pad with center select button. Volume: Up/down keys for handset, speaker, ringer volume. Mute: Toggles microphone mute (LED indicates status).

Settings Menu: Audio (volume, tone), Display (contrast, backlight timeout), Ring Tones (select patterns), Date/Time (format, NTP server), Network (IP settings, VLAN), Features (call forwarding, do not disturb).

Connecting to Network

Network: Primary port to switch; secondary port to PC. Power: PoE or external adapter.

Ensure network switch supports PoE (if using PoE).
Connect Ethernet cable from switch to phone's LAN port.
Connect computer to phone's PC port (optional daisy-chain).
Connect power adapter if not using PoE.
Verify link LEDs: Green for active connection.

Tip: Use Cat5e or better cables for Gigabit performance. Check VLAN configuration if required.

Basic Call Handling

Make, answer, transfer, conference calls.

Make call: Lift handset or press speakerphone, dial number, or use speed dial.
Answer call: Lift handset, press speakerphone, or press flashing line key.
End call: Hang up handset or press speakerphone/end call soft key.
Hold: Press HOLD soft key; resume by pressing held line.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial second party, press CONFERENCE again.
Redial: Press REDIAL or dial ** to call last number.
Voicemail: Press voicemail key or dial voicemail access number.

WARNING! Emergency calls may require direct line connection. Verify local regulations.

Advanced Features

Programmable Keys: Assign speed dial, line appearances, call park, BLF (Busy Lamp Field). Call Forwarding: Set via menu or codes (e.g., *72). Do Not Disturb: Activate to silence rings. Directory: Access personal and corporate directories. Call Logs: View missed, received, placed calls. Headset Operation: Toggle between handset and headset mode.

Care & Cleaning

Unplug power before cleaning. Use dry, soft cloth; avoid liquids, solvents, aerosols.

CAUTION! Do not spray cleaners directly on phone. Keep away from heat sources and moisture.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. ICES-003: Compliant with Canadian interference standards. UL/CSA: Listed for safety. RoHS: Compliant with restriction of hazardous substances. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact authorized Mitel partner.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/power adapter	Check PoE switch power; verify power adapter connection; try different outlet.
No network connection	Cable/DHCP	Check Ethernet cable; verify link LED; restart phone; check DHCP server.
No dial tone	Registration/configuration	Check extension registration status; verify SIP credentials; contact administrator.
Poor audio quality	Network/configuration	Check network QoS settings; verify codec configuration; test with headset.
Display issues	Settings/power	Adjust contrast/brightness; restart phone; check for firmware updates.
Feature keys not working	Programming	Re-program keys via web interface; reset to defaults if needed.

Reset: Hold # key during boot for factory reset (erases all settings).

Service: Contact network administrator or Mitel authorized service provider.