Mitel 5330e IP Phone Manual

The Mitel 5330e is a feature-rich IP phone designed for business environments, offering high-quality audio, a large backlit display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. Below are key sections covering safety, features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Large backlit LCD display, 24 programmable feature keys, integrated Gigabit Ethernet switch, headset port, hands-free speakerphone, and support for Power over Ethernet (PoE).

Feature	Description
Display	Backlit graphical LCD with adjustable contrast
Programmable Keys	24 keys for line appearances, speed dial, features
Audio	Wideband audio support, built-in speakerphone
Network Ports	Two 10/100/1000 Mbps Ethernet ports (LAN, PC)
Power	Power over Ethernet (PoE) or external power adapter
Headset Port	RJ-22 connector for headset compatibility
Message Waiting Indicator	LED for voicemail notification
Volume Controls	Dedicated buttons for handset, ringer, speaker
Navigation Keys	4-way navigation cluster for menu access
Hold Key	Single-touch call hold function

Installation

Unpack and inspect contents. Place phone on stable surface near network outlet.

Connect to network: Use Ethernet cable from switch to phone's LAN port.
Connect computer: Use second Ethernet cable from phone's PC port to computer.
Connect handset: Plug coiled handset cord into handset jack.
Apply power: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow initialization prompts.

Network registration: Phone will obtain IP address via DHCP.
Server configuration: Enter IP address of Mitel communication server if required.
User login: Enter extension number and password when prompted.
Program keys: Assign functions to programmable keys via web interface or phone menu.

CAUTION! Do not disconnect during firmware update. Ensure proper ventilation.

Specifications

Display: 320 x 160 pixel backlit graphical LCD.
Audio Codecs: G.711, G.722, G.729.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
Power: 802.3af PoE or 48V DC external adapter.
Programmable Keys: 24 physical keys with dual-color LEDs.
Protocols: SIP, MiNet.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Dimensions: 225mm (W) x 200mm (D) x 190mm (H).

Controls and Settings

Access menu via NAVIGATION keys. Front Panel: MESSAGE key, HOLD, NAVIGATION cluster, VOLUME controls, programmable keys.

Soft Keys: Context-sensitive functions displayed on screen above programmable keys.

Basic Settings: Adjust contrast, ring tones, date/time via OPTIONS menu. Network: Configure IP settings, VLAN, QoS via web interface. Programmable Keys: Assign line appearances, speed dials, call features. Audio: Adjust handset, speaker, ringer volume independently.

Connecting to Network

LAN: Connect to switch. PC: Daisy-chain through phone's PC port.

Turn off phone before making connections.
Use Cat5e or better Ethernet cables.
Verify link LEDs illuminate on network ports.
For PoE, ensure switch provides 802.3af power.

Tip: Use the PC port to connect a computer, saving wall jack.

Basic Call Handling

Make, answer, transfer, and conference calls.

Make call: Lift handset or press SPEAKER, dial number.
Answer call: Lift handset, press SPEAKER, or press line key.
Hold: Press HOLD key; resume by pressing flashing line key.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During call, press CONFERENCE, dial participant, press CONFERENCE to join.
Voicemail: Press MESSAGE key or dial voicemail access number.
Redial: Press REDIAL or navigate to call log.

WARNING! Do not use phone with wet hands. Keep liquids away from device.

Advanced Features

Speed Dial: Program frequently dialed numbers to keys. Call Forwarding: Enable via feature code or menu. Do Not Disturb: Activate to silence ringer. XML Applications: Support for custom services via browser interface.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth; avoid abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Keep away from heat sources.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. For support, visit www.mitel.com or contact authorized Mitel dealer. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check PoE switch or power adapter connection; verify cable.
No network connection	Cable/config	Reseat Ethernet cable; check link LED; verify IP settings.
No dial tone	Registration	Verify extension is registered on server; check network.
Poor audio quality	Network/device	Check for network congestion; verify audio codec settings.
Keys not responding	Lock/software	Check if key lock is enabled; restart phone.

Reset: Options > Advanced > Reset to factory defaults if needed.

Service: Contact system administrator or Mitel support.