Mitel 5330e IP Phone Manual Voicemail

The Mitel 5330e is a feature-rich IP phone designed for business environments, offering high-quality voice communication, programmable keys, and integrated voicemail access. This manual provides essential information for setting up, configuring, and using the voicemail features of the Mitel 5330e IP Phone. Below are key sections covering features, installation, configuration, voicemail operation, and troubleshooting.

Features at a Glance

Key components: Graphical display, programmable soft keys, dedicated voicemail key, headset jack, Ethernet ports, and speakerphone.

Installation and Physical Setup

Unpack the phone and inspect contents. Place on a stable, flat surface.

1. Connect to network: Use Ethernet cable to connect LAN port to network jack.
2. Connect PC (optional): Use second Ethernet cable from PC port to computer.
3. Connect handset: Plug coiled handset cord into handset jack.
4. Connect power: Use provided power adapter or Power over Ethernet (PoE).
5. Power on: Phone will boot and attempt to register with the IP telephony system.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Configuration

After powering on, follow on-screen prompts or system administrator guidance.

1. Network registration: Phone should auto-configure via DHCP. Contact administrator for static IP if needed.
2. Extension assignment: Your extension number and credentials will be provided by administrator.
3. Set language: In settings menu, select preferred language (default is English).
4. Configure voicemail: Set up voicemail PIN and greeting via voicemail system.
5. Test call: Place a test call to verify audio and network connection.

CAUTION! Do not unplug during boot process. Contact system administrator for configuration changes.

Specifications

• Display: 132 x 64 pixel graphical LCD with backlight.
• Network: 10/100 Mbps Ethernet, TCP/IP, DHCP, VLAN support.
• Voice Codecs: G.711, G.729, G.722 for wideband audio.
• Audio: Handset, speakerphone, headset support.
• Programmable Keys: Up to 24 configurable feature keys.
• Power: 48V DC via power adapter or IEEE 802.3af PoE.
• Protocols: SIP, MiNet.
• Operating Temp: 0°C to 40°C (32°F to 104°F).
• Voicemail Access: Direct key access, visual message waiting indicator.

Phone Controls and Interface

Access menus and features via soft keys, navigation buttons, and dedicated keys.

Front Panel: Display, soft keys, navigation cluster, volume keys, MUTE, HOLD, SPEAKER, HEADSET, and VOICEMAIL keys.

Soft Keys: Context-sensitive functions shown on display (e.g., Options, Directory, Callers).

Voicemail Key: Press to directly access voicemail system. LED flashes when new messages exist.

Settings: Use Options soft key to adjust display contrast, ringer volume, ring tones, date/time, and network settings.

Connecting to Network and Power

Two connection methods: Standard power adapter or Power over Ethernet (PoE).

1. Power Adapter: Connect DC plug to phone, AC plug to wall outlet.
2. PoE: Connect Ethernet cable from PoE switch to LAN port; no power adapter needed.
3. PC Pass-through: Connect PC to PC port for network access through phone.

Tip: For PoE, ensure switch supports IEEE 802.3af. Use Cat5e or better cables.

Using Voicemail

The voicemail system allows callers to leave messages when you are unavailable.

1. Access voicemail: Press VOICEMAIL key or dial voicemail access number.
2. Enter PIN: Follow voice prompts to enter your security PIN.
3. Listen to messages: System plays new messages first, then saved messages.
4. Message controls: During playback, use keys to replay, save, delete, or skip.
5. Change greeting: Record personal or standard greeting via menu options.
6. Change PIN: Update security PIN for voicemail access.
7. Message waiting indicator: Flashing LED and envelope icon on display indicate new messages.

WARNING! Protect your voicemail PIN. Change default PIN upon first use.

Programmable Feature Keys

Program keys for quick access to features like speed dial, call forwarding, or line appearances.

Configuration via phone menu or web interface:

1. Press OPTIONS soft key.
2. Select Feature Key Programming.
3. Choose key to program and select function (e.g., Speed Dial, Call Forward, BLF).
4. Enter required parameters (e.g., phone number for speed dial).
5. Save and exit.

Common Uses: Speed dial to frequently called numbers, Busy Lamp Field (BLF) to monitor colleague status, direct access to call park orbits.

Care & Maintenance

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use liquids or aerosols.

CAUTION! Avoid extreme temperatures and moisture. Do not disassemble phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. This device complies with relevant directives. For support, visit www.mitel.com or contact your authorized Mitel dealer. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners.

Troubleshooting

Reset: Options > System > Reset to default settings (requires administrator approval).

Service: Contact your system administrator or Mitel support at www.mitel.com.