Mitel 5330e IP Phone Manual Reset

The Mitel 5330e is a business-grade IP phone featuring a high-resolution display, programmable line/feature keys, support for multiple lines, integrated Gigabit Ethernet, PoE compatibility, and advanced telephony features. Performing a manual reset is essential for troubleshooting, restoring factory defaults, or re-registering the phone to the IP telephony system. Below are key sections for safety, reset procedures, configuration, and troubleshooting.

1. Reset Overview 2. Safety Precautions 3. Soft Reset Procedure 4. Factory Reset Procedure 5. Post-Reset Configuration 6. Keypad & Button Functions 7. LED Status Indicators 8. Network Configuration 9. Common Issues & Solutions 10. Regulatory Information 11. Support & Contact

Reset Overview

Key reset types: Soft Reset (restarts phone), Factory Reset (restores all settings to defaults).

Reset Type	Description
Soft Reset	Restarts the phone without losing configuration
Factory Reset	Erases all user/programmed settings; returns to factory state
Network Reset	Clears network settings (IP, DHCP, VLAN)
Key Reset	Via keypad sequence or physical reset button
Web Interface	Reset via phone's embedded web server
POWER	Cycle power for basic restart
RESET Button	Physical button for factory reset (if available)
Key Combination	Dial pad sequence for reset functions
Auto-Provisioning	Phone may auto-reconfigure after reset if server is set
Post-Reset	Requires reconfiguration of SIP/network settings

Safety Precautions

Unplug from power before any physical reset if required. Ensure stable surface.

Backup configuration: Note SIP settings, extension numbers, server IPs before factory reset.
Power source: Use approved PoE injector or power adapter.
Environment: Keep dry, avoid extreme temperatures.
Cabling: Use Cat5e or higher Ethernet cables.

WARNING! Factory reset erases all settings; ensure you have credentials and configuration data available for restoration.

Soft Reset Procedure

Restarts the phone without losing configuration.

Press the "Mute" button.
Dial **#*** (star, pound, star) on the keypad.
Select "Reset" from the menu on the display (if prompted).
Confirm restart; phone will reboot.
Alternative: Unplug Ethernet/Power, wait 10 seconds, reconnect.

Note: Soft reset maintains SIP registration and programmed keys.

Factory Reset Procedure

Restores all factory defaults; erases network and account settings.

Ensure phone is powered on (via PoE or adapter).
Press and hold the "Mute" button for 10 seconds.
While holding "Mute", press the "4" key on the keypad.
Release both; display will show "Factory Reset" message.
Phone reboots; all settings are cleared.
Alternative: Access web interface (default IP), navigate to System > Reset.

CAUTION! This cannot be undone; phone will need full reconfiguration.

Post-Reset Configuration

Network Setup: DHCP enabled by default; static IP may be required.
SIP Registration: Enter SIP server IP, extension, authentication credentials.
Time/Date: Set via NTP or manually.
Programmable Keys: Reassign line keys, speed dials, feature buttons.
Audio Settings: Adjust ringer volume, handset/speakerphone levels.
Web Interface: Access via http://[phone-IP] (default credentials often admin/admin).
Firmware: Check/upgrade firmware if needed after reset.
VLAN: Configure VLAN settings if used in your network.

Keypad & Button Functions

Front Panel: Mute, Headset, Speaker, Navigation keys, Volume controls, Programmable keys.

Reset-related keys: Mute (hold for factory reset), **#*** for soft reset menu, Navigation keys to select reset options.

Display: Shows menu options during reset. LED Indicators: Steady/flashing colors indicate status (booting, registered, error).

LED Status Indicators

LED behavior post-reset indicates phone state.

Power-up: LED flashes during boot.
Steady green: Normal operation, registered.
Flashing red: Error or not registered.
Amber: In call or feature active.
Off: No power or shutdown.

Tip: Observe LED after reset to determine if phone has booted successfully.

Network Configuration

Post-factory reset, network settings revert to DHCP.

Obtain IP: Check switch/router DHCP leases for phone IP.
Static IP: Configure via keypad (Settings > Network) or web interface.
VLAN: Set VLAN ID if required (often via DHCP option or manual).
Test connectivity: Ping phone IP from network.
Provisioning: Phone may auto-provision from configured TFTP/HTTP server.

WARNING! Incorrect network settings will prevent SIP registration.

Common Issues & Solutions

Phone not booting after reset: Check power/PoE. No SIP registration: Verify server settings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE marked. For indoor use only. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For technical support, visit www.mitel.com or contact your authorized Mitel dealer.

Support & Contact

Symptom	Possible Cause	Corrective Action
Phone stuck in boot loop	Corrupt firmware	Re-flash firmware via TFTP; ensure stable power.
No dial tone after reset	SIP misconfiguration	Verify SIP credentials, server IP, firewall rules.
Keypad not responsive	Reset incomplete	Perform factory reset again; ensure proper button sequence.
No network connectivity	DHCP/VLAN issues	Check cable, switch port, DHCP server; set static IP.
Web interface inaccessible	IP unknown/firewall	Find IP via DHCP server or phone menu; disable PC firewall.

Reset Recovery: If issues persist, repeat factory reset and reconfigure from scratch.

Service: Contact Mitel support or your system administrator; www.mitel.com