Mitel 5330 IP Phone Manual Voice Mail Message

The Mitel 5330 IP Phone is a business-grade VoIP telephone featuring a high-resolution display, programmable keys, support for multiple lines, and integrated voice mail capabilities. This section of the manual covers accessing, managing, and configuring voice mail messages. Below are key sections for features, setup, message retrieval, settings, and troubleshooting specific to the voice mail system.

1. Voice Mail Features at a Glance 2. Initial Voice Mail Setup 3. Accessing Your Voice Mail 4. Message Playback & Management 5. Personal Greetings & Settings 6. Notification Indicators 7. Remote Access 8. Common Voice Mail Commands 9. Care & Maintenance 10. Regulatory Information 11. Voice Mail Troubleshooting

Voice Mail Features at a Glance

Key components: Message Waiting Indicator (MWI) light, LCD display icons, integrated speaker, handset, and programmable message keys.

Feature	Description
Message Waiting Indicator (MWI)	Red light and envelope icon show new messages
Visual Message Indicator	LCD displays number of new/saved messages
Direct Message Access Key	Programmable key for one-touch voice mail access
Integrated Speaker	For hands-free message playback
Message Playback Controls	Skip, repeat, pause, delete during playback
Personal Greetings	Record custom greetings for different scenarios
Message Forwarding	Forward messages to another mailbox
Remote Access	Access voice mail from external phones
Message Time/Date Stamp	Display when message was received
Password Protection	Secure access to mailbox (default often 1234 or 0000)

Initial Voice Mail Setup

First-time configuration of your voice mailbox.

Access voice mail: Press the Messages key or dial the voice mail access number (e.g., *97).
Set up password: Follow prompts to create a secure password (change from default).
Record name announcement: Record your name for caller identification.
Record personal greeting: Set a custom greeting or use system default.
Configure notification: Set message waiting indicator preferences.

WARNING! Change default password immediately for security. Do not use easily guessed codes.

Accessing Your Voice Mail

Multiple methods to retrieve messages.

From your Mitel 5330 phone: Press the dedicated Messages key or hold the 1 key.
From another internal phone: Dial your extension number, press * when greeting plays.
Remotely (outside office): Dial your company's main number, wait for greeting, dial your extension, then * during your greeting.
Visual access: Check LCD for message count and envelope icon.

CAUTION! Ensure you are in a private area when listening to sensitive messages.

Message Playback & Management

Play New Messages: System plays new messages first upon login.
Navigation: Press 1 to repeat, 2 to pause/resume, 3 to skip to next message.
Message Actions: Press 7 to delete, 9 to save, 4 to hear envelope info (time/date/caller).
Message Forwarding: Press 5 during playback, enter destination mailbox number.
Reply to Caller: Press 6 to call back the message sender (if caller ID available).
Exit: Press * to return to main menu or hang up to end session.

Personal Greetings & Settings

Customize how callers experience your voice mail.

Greeting Types: Standard (default), Busy, Extended Absence, Holiday.

To Record/Change Greeting:

Access voice mail main menu.
Press 4 for Personal Options.
Press 1 for Greetings.
Select greeting type (1-4).
Follow prompts to record, listen, re-record, or delete.

Other Settings: Password change, notification preferences, message playback order, number of rings before voicemail.

Notification Indicators

How the phone alerts you to new messages.

Stutter Dial Tone: Heard when lifting handset (if enabled).
Message Waiting Light: Steady or flashing red light on handset or base.
LCD Icon: Envelope symbol appears on display.
Message Count: Number of new messages shown on idle screen (e.g., "3 New Msgs").
Email Notification: If integrated with email system (optional feature).

Tip: To turn off visual indicator after listening to messages, save or delete all new messages.

Remote Access

Access your voice mail from any telephone.

Dial your company's main telephone number.
When auto-attendant or general greeting answers, dial your extension number.
When your personal greeting begins, press * (star key).
Enter your voice mail password when prompted.
Follow standard voice mail menu options.

WARNING! Be cautious when accessing messages from public phones; ensure privacy.

Common Voice Mail Commands

Quick reference for touch-tone commands during a voice mail session.

Key	During Playback	In Main Menu
1	Repeat message	Listen to new messages
2	Pause/Resume	Listen to saved messages
3	Skip to next message	Advanced options
4	Envelope information	Personal options
5	Forward message	Greeting administration
6	Reply to caller	-
7	Delete message	-
8	Send a message	-
9	Save message	-
0	Help	Help
*	Previous menu/Exit	Previous menu/Exit
#	End call/Logout	End call/Logout

Care & Maintenance

Keep your phone and voice mail system functioning properly.

Unplug phone from power before cleaning. Use dry, soft cloth only; no liquids or aerosols.

Voice Mail Maintenance:

Regularly delete old messages to avoid mailbox full errors.
Update your password periodically.
Test your greeting monthly for clarity.
Ensure message waiting indicator is working after system updates.

CAUTION! Do not spray cleaning agents directly on phone; moisture can damage electronics.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business environments. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. Voice mail system may incorporate third-party software components. For technical support, contact your system administrator or visit www.mitel.com. For voice mail system issues, refer to your organization's IT help desk.

Voice Mail Troubleshooting

Symptom	Possible Cause	Corrective Action
Cannot access voice mail	Incorrect password/extension	Verify extension number; use password reset procedure; contact administrator.
No message waiting indicator	Feature disabled/mailbox full	Check personal options to enable MWI; delete old messages.
Callers cannot leave messages	Mailbox full/greeting not set	Delete messages to free space; ensure a greeting is recorded.
Messages cut off early	Message length limit	Inform callers of time limit; check system message timer settings.
Remote access not working	Outside line access restricted	Verify remote access code; ensure system allows external access.
Poor audio quality on messages	Network/phone issue	Check handset/speaker connection; report to IT for network check.
Forgotten password	User error	Contact system administrator for password reset.
Message count incorrect	Sync delay/system error	Log out and back in; if persists, contact administrator.

Reset: For phone-specific issues, unplug power for 30 seconds, then reconnect.

Administrator Support: Contact your organization's IT help desk or Mitel support at 1-800-MITEL-HELP.