Mitel 5330 IP Phone Manual Quick Guide

The Mitel 5330 IP Phone is a feature-rich business telephone supporting Voice over IP (VoIP) with a high-resolution display, programmable keys, integrated Ethernet switch, headset port, and support for multiple lines and call features. It is designed for use with Mitel communications platforms. Below are key sections for setup, features, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution backlit display, 24 programmable feature keys, integrated 2-port Ethernet switch (LAN and PC), headset jack, hands-free speakerphone, volume controls, and navigation cluster.

Installation & Physical Setup

Unpack phone and accessories. Choose a stable, well-ventilated location.

1. Connect to Network: Plug Ethernet cable from your network switch into the phone's LAN port.
2. Connect Computer (optional): Use a second Ethernet cable from phone's PC port to your computer.
3. Connect Handset: Plug coiled handset cord into jack marked with handset icon.
4. Power the Phone: Use Power over Ethernet (PoE) from switch, or connect optional AC power adapter.
5. Connect Headset (optional): Plug into 2.5mm headset jack.

WARNING! Use only approved power adapters. Ensure cables are securely connected.

First-Time Configuration

Once powered, the phone will boot and attempt to obtain network configuration.

1. Check Network Registration: Observe display for IP address and registration status.
2. Configure Extension/Line: Typically auto-provisioned by system administrator. Manual entry via Options menu may be required.
3. Set Language & Time: Use the Options menu (press the Options key) to set display language and time/date format.
4. Test Audio: Make a test call to verify handset, speakerphone, and headset audio.

NOTE: Most configuration is managed by your system administrator via the Mitel platform.

Specifications

• Model: Mitel 5330 IP Phone.
• Display: 320 x 160 pixel graphical LCD with backlight.
• Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE compliant.
• Audio: Wideband audio support (G.722), full-duplex speakerphone.
• Programmable Keys: 24 physical keys with dual-color LEDs.
• Connectors: Two RJ45 Ethernet, RJ9 handset, 2.5mm headset.
• Protocols: SIP, MiNet, TCP/IP, DHCP, HTTP/HTTPS.
• Power: 802.3af PoE (Class 2) or 48V DC external adapter.
• Operating Environment: 0°C to 40°C, 20% to 80% humidity.

Controls & Display

Primary controls are on the face of the phone. Access menus via the Options key.

Front Panel: Handset with indicator LED, navigation cluster (up/down/left/right, OK, Back, Exit), volume rocker, Mute key, Headset key, Speaker key, Hold key, Transfer key, Conference key, Message key, Redial key, and 24 programmable keys.

Display Areas: Title bar (time, extension), softkey labels (context-sensitive), call status/line information, menu lists.

Settings Menus: Options > Settings for User Preferences, Audio Settings, Display Settings, Network Configuration (admin).

Connecting to Network & Peripherals

Network: LAN port to network switch. PC: PC port to computer for pass-through.

1. Ensure phone is powered off before making connections.
2. Use standard CAT5e or higher Ethernet cables.
3. For PoE, verify your network switch provides 802.3af power.
4. For headset, use a Mitel-approved 2.5mm headset.

Tip: The PC port shares the phone's network connection. No separate network cable is needed for the computer.

Basic Call Handling

Making and receiving calls.

1. Make a Call: Lift handset or press Speaker/Headset key. Dial number using keypad. Press Dial softkey or wait for auto-dial.
2. Answer a Call: Lift handset, press Speaker, press Headset, or press the flashing line key.
3. End a Call: Replace handset or press the Speaker/EndCall key.
4. Hold: Press Hold key during a call. Press the held line's key to retrieve.
5. Mute: Press Mute key to mute your microphone. LED lights when active.
6. Adjust Volume: Use volume rocker during a call for handset/speaker volume, or when idle for ringer volume.
7. Redial: Press Redial key to call the last dialed number.

NOTE: Feature availability depends on system configuration.

Advanced Features & Programmable Keys

Programmable Keys: Can be set as Line Keys, Speed Dial Keys, or Feature Keys (e.g., Call Forward, Do Not Disturb). Configure via the Options menu or by system administrator.

Common Features: Call Forward (All Calls, Busy, No Answer), Call Transfer (Blind, Consultative), 3-Party Conference, Call Park, Pickup (Group, Directed), Do Not Disturb, Message Waiting Indicator.

Accessing Voicemail: Press the Message key or dial your voicemail access number.

Care & Maintenance

Unplug power/Ethernet before cleaning. Use a soft, dry cloth. Do not use liquid or aerosol cleaners.

CAUTION! Avoid extreme temperatures and moisture. Do not disassemble the phone.

Regulatory & Safety

FCC Part 15 Class B compliant. This device complies with Industry Canada license-exempt RSS standard(s). Contains FCC ID: [To be filled by OEM]. For EU, bears CE marking. Meets relevant safety standards (UL/CSA). For support, contact your system administrator or visit www.mitel.com.

Troubleshooting

Reset: Options > Settings > Advanced > Reset (may require admin password). A factory reset erases all local settings.

Support: Contact your system administrator first. For hardware issues, refer to www.mitel.com/support.