Mitel 5330 e IP Phone User Manual

The Mitel 5330 e is a feature-rich IP phone designed for business environments, offering high-quality audio, a clear backlit display, programmable keys, support for multiple lines, and integration with Mitel communication platforms. It supports Power over Ethernet (PoE), HD voice, and various telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Backlit graphical display, programmable feature keys, handset with HD audio, Ethernet ports, headset jack, volume controls.

Feature	Description
Graphical Display	Backlit LCD for call information and menus
Programmable Keys	Configurable for speed dial, line appearances, features
HD Voice	Wideband audio for superior call clarity
Power over Ethernet (PoE)	Receives power via Ethernet cable (IEEE 802.3af)
Dual Ethernet Ports	10/100 Mbps for network and PC pass-through
Headset Port	3.5mm jack for hands-free operation
Message Waiting Indicator	LED for voicemail notification
Volume Controls	Separate controls for handset, speaker, ringer
Mute	Mutes microphone during calls
Hold	Places active call on hold

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect to network: Plug Ethernet cable from switch into LAN port on phone.
Connect PC (optional): Use second Ethernet port to connect computer.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect optional power adapter.
Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain network configuration automatically.

Check network connection: Ensure Ethernet link LED is lit.
Verify registration: Display should show extension number or "Registered".
Set language: Press Menu, navigate to Settings > User Preferences > Language.
Adjust audio settings: Use volume keys to set handset, speaker, and ringer levels.
Program keys: Press and hold a programmable key to assign a feature or speed dial.

CAUTION! Do not place phone near heat sources or in direct sunlight.

Specifications

Display: Backlit graphical LCD, 4 lines of text.
Audio: HD wideband audio (G.722), handset and built-in speaker.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP, MiNet (Mitel proprietary).
Programmable Keys: Up to 24 configurable feature keys.
Connectors: Two RJ45 Ethernet, RJ9 handset, 3.5mm headset.
Power Source: PoE (IEEE 802.3af) or 48V DC power adapter.
Operating Temperature: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menus via the Menu soft key or navigation keys.

Front Panel: Handset with indicator LED, display, navigation cluster (up/down/left/right, OK), volume keys, mute, headset, speakerphone, hold, programmable keys.

Basic Call Handling: Lift handset or press Speakerphone to get dial tone. Dial number. Press Hold to place call on hold. Press Mute during conversation.

Menu Settings: User Preferences (language, contrast, ring tone), Call Features (forwarding, do not disturb), Network (view IP address), Key Programming.

Connecting Devices

Network: Primary LAN port to switch. PC: Secondary Ethernet port to computer NIC. Headset: 3.5mm plug to headset jack.

Ensure phone is powered off before making connections.
Use Cat5e or better Ethernet cables.
For PoE, verify switch provides IEEE 802.3af power.
Select headset mode in Menu > Settings > Audio > Headset Mode.

Tip: Label cables for easy identification during maintenance.

Advanced Features

Supports call forwarding, conferencing, transfer, voicemail access, and speed dial.

Speed Dial: Program a key or use abbreviated dialing codes.
Call Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conf, dial second party, press Conf to join.
Call Forwarding: Press Menu > Call Features > Forwarding, set destination.
Voicemail: Press Msg key or dial voicemail access number.
Do Not Disturb: Press DND key or enable via menu to silence ringer.
Redial: Press Redial or navigate to call log.

WARNING! Do not use liquid cleaners on the phone. Keep liquids away.

Accessibility Features

Adjustable ring tone volume and pattern. Visual message waiting indicator. High-contrast display setting. Hearing aid compatible handset (HAC).

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. For stubborn marks, dampen cloth slightly with water. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto the phone. Avoid excessive moisture.

Regulatory Information

FCC Part 15 Class B: Complies with limits for digital devices. CE marked. Ringer equivalence: 0.4B. Hearing Aid Compatibility: Meets FCC standards. For technical support and documentation, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source	Check PoE switch or power adapter connection; try different cable.
No network registration	Network configuration	Check Ethernet cable; verify IP settings (DHCP/static); reboot phone.
No dial tone	Line configuration	Check extension is assigned and registered; contact system administrator.
Poor audio quality	Network/connections	Check for network congestion; reseat handset cord; adjust volume.
Keys not responding	Phone lock/defect	Check if key lock is enabled (Menu > Settings); reboot phone.
Can't hear ring	Volume settings	Increase ringer volume via volume keys during idle state.

Reset: To reset to factory defaults, press and hold # key during boot (check admin guide).

Service: Contact your system administrator or Mitel support.