Mitel 5324 Phone Manual

The Mitel 5324 is a feature-rich digital business telephone designed for use with Mitel communications systems. It offers a clear display, programmable feature keys, speakerphone, headset compatibility, and support for multiple lines. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display with backlight, programmable feature keys, volume controls, speakerphone, headset jack, message waiting indicator.

Feature	Description
Display	2-line, 24-character backlit LCD for caller ID and feature status
Programmable Keys	6 keys for speed dial, call forwarding, or system features
Speakerphone	Full-duplex for hands-free conversation
Headset Jack	Standard 2.5mm jack for headset compatibility
Message Waiting Indicator	LED for visual voicemail notification
Volume Controls	Separate controls for ringer, speaker, and handset
Hold Key	Places active call on hold
Transfer Key	Transfers calls to another extension
Conference Key	Sets up multi-party conference calls
Mute Key	Mutes microphone during conversation

Installation

Unpack and inspect contents. Place phone on stable surface near power outlet.

Connect to network: Use provided Ethernet cable to connect phone to LAN port.
Connect handset: Attach coiled handset cord to handset and phone base.
Connect power: Use provided power adapter and plug into AC outlet.
Power on: Phone will boot and register with system.

WARNING! Use only Mitel-approved power adapter. Ensure cables are securely connected.

First-Time Setup

After powering on, follow prompts to configure basic settings.

Set language: Press MENU, navigate to Settings > Language, select ENGLISH.
Set date/time: Navigate to Settings > Date/Time, enter current values.
Program feature keys: Press MENU, select Feature Keys, assign functions.
Configure voicemail: Contact system administrator for mailbox setup.

CAUTION! Do not unplug during configuration to avoid corruption.

Specifications

Display: 2-line, 24-character backlit LCD.
Network: 10/100 Mbps Ethernet, DHCP support.
Audio: Wideband audio support, adjustable volume controls.
Connectors: Ethernet (LAN), handset, headset, power.
Programmable Keys: 6 configurable feature keys.
Supported Protocols: SIP, Mitel proprietary.
Power Source: 48V DC via power adapter or PoE (802.3af).
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menu via MENU key. Navigation: Use arrow keys and OK to select.

Key Functions: HOLD, TRANSFER, CONFERENCE, MUTE, VOLUME UP/DOWN, MENU.

Settings: Language, Date/Time, Ring Tones, Display Contrast, Feature Key Programming. Call Features: Call Forwarding, Do Not Disturb, Speed Dial, Call Log. System: Network Configuration (DHCP/Static), Firmware Update.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 2.5mm jack. Power: AC adapter or PoE.

Turn off phone before connecting devices.
Match cables to correct ports.
Power on after connections are secure.

Tip: Use Cat5e or higher Ethernet cable for optimal performance.

Advanced Features

Supports advanced telephony features for business use.

Speed Dial: Program frequently dialed numbers to feature keys.
Call Forwarding: Forward calls to another extension or external number.
Conference Calls: Set up multi-party conferences with CONFERENCE key.
Call Log: View missed, received, and dialed calls.
Do Not Disturb: Silence ringer for incoming calls.
Message Waiting: Visual indicator for voicemail messages.
Headset Mode: Toggle between handset and headset.
Display Settings: Adjust contrast and backlight timeout.

WARNING! Do not modify system settings without administrator knowledge.

Accessibility Features

Adjustable Ringer Volume: Set in Sound Settings menu. Visual Alerts: Message waiting LED. Large Font Display: Option in Display Settings.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry thoroughly.

CAUTION! Do not use abrasive cleaners or liquids on display or keys.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display	Power/connection	Check power adapter and connections; ensure phone is powered.
No dial tone	Network/cable	Verify Ethernet cable is connected; check network configuration.
Cannot make calls	Configuration	Verify SIP settings; contact system administrator.
Poor audio quality	Cables/network	Check handset/headset cables; ensure network quality.
Feature keys not working	Programming	Re-program feature keys via MENU > Feature Keys.

Reset: Menu > Settings > System > Reset to Factory Defaults.

Service: 1-800-MITEL-4U; www.mitel.com