Mitel 5320e Phone Manual

The Mitel 5320e is a professional IP desktop phone designed for business environments, featuring a high-resolution graphical display, programmable line/feature keys, support for multiple lines, integrated Gigabit Ethernet switch, Power over Ethernet (PoE) capability, wideband audio, headset compatibility, and advanced telephony features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Graphical LCD display, Handset, Programmable keys, Navigation cluster, Message Waiting Indicator, Integrated Ethernet ports.

Feature	Description
Graphical Display	High-resolution backlit LCD for call information and menus
Programmable Keys	Configurable for lines, speed dial, call features
Gigabit Ethernet	Integrated switch with PoE support (802.3af)
Wideband Audio	HD voice quality for superior sound
Headset Port	For hands-free operation (RJ9 connector)
Message Waiting Indicator	LED for visual voicemail notification
Navigation Cluster	Directional keys and soft keys for menu navigation
Volume Controls	Separate controls for handset, speaker, ringer
Mute Key	Quick mute during calls
Hold Key	Place calls on hold

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable from switch/router to LAN port on phone.
Connect Computer (optional): Use second Ethernet cable from PC port to computer.
Connect Handset: Plug handset cord into handset jack.
Connect Headset (optional): Plug into headset jack.
Power: Use PoE from switch or connect AC power adapter.

WARNING! Use only approved power adapter. Ensure cables are not pinched.

First-Time Setup

Phone will boot and attempt to register with IP telephony system.

Network Configuration: Typically automatic via DHCP. Check display for IP address.
System Registration: Enter extension number and credentials if prompted.
Set Language: Press Menu > Settings > User Preferences > Language.
Program Keys: Use web interface or phone menu to assign functions to programmable keys.
Set Date/Time: Usually synchronized from server; verify in settings.

CAUTION! Do not unplug during boot process.

Specifications

Display: 132 x 64 pixel graphical LCD with backlight.
Network: 10/100/1000 Mbps Ethernet, 802.3af PoE.
Audio: Wideband (HD) audio support, G.711, G.729 codecs.
Connectors: Two RJ45 Ethernet, RJ9 headset, RJ9 handset.
Programmable Keys: Up to 24 configurable feature keys.
Protocols: SIP, MiNet.
Power Source: PoE (802.3af) or 48V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via Menu key. Front Panel: Handset, Display, Soft keys, Navigation cluster, Volume keys, Mute, Hold, Headset, Speakerphone.

Key Functions: Redial, Transfer, Conference, Messages, Directory, Hold, Mute, Volume Up/Down.

Settings: User Preferences (Language, Contrast, Ring Tones), Call Features (Forwarding, Call Waiting), Network (IP settings, VLAN). Programmable Keys: Assign as line keys, speed dial, feature keys (BLF, Park, etc.).

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: RJ9 to headset jack.

Ensure phone is powered off before connecting.
Use standard CAT5e or better Ethernet cables.
For PoE, verify switch provides 802.3af power.
Connect headset for hands-free operation.

Tip: Label cables for easy identification.

Advanced Features

Supports advanced call handling and productivity features.

Call Transfer: Press Transfer, enter number, press Transfer again.
Conference Calls: Press Conference, call first party, press Conference again, call second party.
Call Forwarding: Menu > Call Features > Forwarding > set destination.
Speed Dial: Program keys for one-touch dialing.
Directory: Access corporate or personal directory.
Call Logs: View missed, received, placed calls.
BLF (Busy Lamp Field): Monitor status of other extensions.
Park Calls: Park a call for retrieval from another phone.

WARNING! Consult system administrator for feature availability.

Accessibility Features

Adjustable ring volume and tone. Display contrast adjustment. Hearing aid compatible handset. Optional flashing ringer alert for visual notification.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid moisture entering openings. Do not submerge.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. ICES-003 compliant. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power/PoE issue	Check Ethernet/Power connection; verify PoE switch is active.
No dial tone	Network/Registration	Check network cables; verify phone is registered to system.
Poor audio quality	Network/Handset	Check network for packet loss; ensure handset is properly connected.
Keys not working	Configuration	Reboot phone; verify key programming in administration tool.
Cannot make calls	SIP credentials/Network	Verify extension and password; check firewall settings.

Reset: Menu > Settings > System > Reset to default (requires admin password).

Service: Contact your system administrator or Mitel support.