Mitel 5320e IP Phone Manual

The Mitel 5320e is a feature-rich IP phone designed for business environments, offering high-quality audio, a clear display, programmable keys, and support for VoIP protocols. It provides essential telephony features such as call handling, conferencing, messaging, and network configuration. Below are key sections covering safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting to Network 7. Basic Call Handling 8. Advanced Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: LCD display with backlight, Handset, Speakerphone, Programmable keys, Navigation cluster, Ethernet ports.

Feature	Description
Display	Backlit graphical LCD for call information and menus
Handset	Wideband audio capable for high-quality voice
Speakerphone	Full-duplex for hands-free conversation
Programmable Keys	Configurable for line appearances, speed dial, features
Ethernet Ports	Two 10/100 Mbps ports for network and PC pass-through
Headset Port	3.5mm jack for optional headset connection
Navigation Cluster	Four-way navigation with OK and Back keys
Volume Keys	Rocker keys for handset, speaker, and ringer volume
MUTE Key	Red LED indicates when microphone is muted
POWER over Ethernet (PoE)	Supported for simplified installation (802.3af)

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

Connect to Network: Use Ethernet cable from switch/router to phone's LAN port.
Connect PC (Optional): Use second Ethernet cable from phone's PC port to computer.
Connect Handset: Plug coiled handset cord into handset jack.
Power the Phone: Connect AC power adapter or ensure PoE is active on network.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; it will attempt to boot and contact configuration server.

Network Configuration: Phone may obtain settings via DHCP automatically.
Check Registration: Observe display for extension number and registration status.
Set Language: Press Settings key, navigate to User Preferences > Language.
Adjust Audio: Set handset, speaker, and ringer volume using volume keys.
Program Keys: Assign functions (speed dial, call pickup) via Settings menu.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: 132 x 64 pixel graphical LCD with backlight.
Audio: Wideband handset and speakerphone, G.711, G.729 codecs.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE, VLAN support.
Protocols: SIP, MiNet (Mitel), TCP/IP, DHCP, HTTP/HTTPS.
Programmable Keys: Up to 24 configurable feature keys.
Physical Interfaces: Two RJ45 Ethernet, RJ9 handset, 3.5mm headset.
Power Source: 48V DC via PoE or external power adapter.
Operating Environment: 0°C to 40°C, 20% to 80% humidity.

Controls and Settings

Access menus via Settings key or softkeys under display. Front Keys: MUTE, Volume rocker, Navigation cluster, Speakerphone, Hold, Transfer, Conference, Redial, Message.

Softkeys: Context-sensitive functions shown on display (e.g., DND, Forward).

Settings Menu: User Preferences (Language, Time Format), Audio Settings (Volumes, Tones), Network Configuration (IP Address, VLAN), Feature Configuration (Speed Dials, Call Forwarding).

Connecting to Network

LAN: Primary Ethernet port. PC: Secondary port for daisy-chaining.

Ensure network switch/router is powered and operational.
Connect phone's LAN port to network switch using Cat5e/Cat6 cable.
For PC connection, link PC to phone's PC port.
Power via PoE or external adapter.
Phone will display boot progress and obtained IP address.

Tip: Verify network cable is securely plugged in if phone fails to boot.

Basic Call Handling

Make, answer, hold, transfer, and conference calls.

Make Call: Lift handset or press Speaker, dial number, or use speed dial.
Answer Call: Lift handset, press Speaker, or press flashing line key.
End Call: Hang up handset or press Speaker key again.
Hold: Press Hold key during active call; press again or resume from line key.
Transfer: During call, press Transfer, dial target, press Transfer again to complete.
Conference: During call, press Conference, dial second party, press Conference to join.
Redial: Press Redial to call last dialed number.
Mute: Press MUTE key; red LED lights. Press again to unmute.

WARNING! Avoid using phone during electrical storms for safety.

Advanced Features

Call Forwarding: Set via Settings > Call Forwarding (Always, Busy, No Answer). Do Not Disturb (DND): Activate via softkey or Settings; calls go to voicemail. Message Waiting Indicator: LED on handset lights for new voicemail. Speed Dials: Program keys for one-touch dialing. Headset Mode: Plug in headset; answer/end calls with headset key.

Care & Cleaning

Disconnect power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Never immerse phone in liquid. Keep vents clear of dust.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. CE marked for European compliance. This device complies with Part 68 of FCC rules; USOC jack is RJ11C/RJ14C. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source/cable	Check PoE switch or power adapter; reseat Ethernet cable.
No dial tone	Network/registration	Verify IP address and registration status in Settings.
One-way/no audio	Network/audio settings	Check network QoS settings; verify audio codec configuration.
Keys not responding	Phone lock/software	Check for key lock in Settings; reboot phone.
Cannot hear caller	Volume/mute	Increase handset/speaker volume; ensure MUTE is off.

Reset: Settings > Advanced > Reset to Factory Defaults (use caution).

Service: Contact system administrator or Mitel support.