Mitel 5320e IP Phone Manual Voicemail

The Mitel 5320e is a business-grade IP phone featuring a high-resolution display, programmable keys, support for multiple lines, and integrated voicemail capabilities. This manual provides essential information for setting up, accessing, and managing voicemail on the Mitel 5320e IP phone, including configuration, retrieval, and common troubleshooting steps.

Voicemail Features at a Glance

Key voicemail components: Visual Message Waiting Indicator (VMWI), dedicated voicemail key, speakerphone for hands-free listening, and integration with the phone's display and menu system.

Initial Voicemail Setup

Configure voicemail for first-time use after phone registration.

1. Access voicemail: Press the voicemail key or dial the voicemail access number.
2. Set up mailbox: Follow voice prompts to create a password (default may be provided).
3. Record name announcement: Record your name for caller identification.
4. Record personal greeting: Choose and record a greeting for callers.
5. Configure notification: Set up how you want to be notified of new messages.

NOTE: Initial setup may require administrator assistance for system configuration.

Accessing Your Voicemail

Multiple methods to access voicemail messages.

1. From your phone: Press the voicemail key or dial the voicemail access number.
2. Enter password: Use your secure password when prompted.
3. Listen to messages: Follow voice prompts to play new and saved messages.
4. Remote access: Dial your office number from an external phone, then follow prompts to access voicemail.

TIP: Use the speakerphone for hands-free listening during message playback.

Voicemail Specifications

• Mailbox Capacity: System-dependent (typically 30+ messages).
• Message Length: Configurable, typically up to 3 minutes per message.
• Storage Duration: Messages saved until deleted or system limit reached.
• Notification Methods: Visual (LED/display), audible stutter dial tone, email notification (if configured).
• Supported Formats: Standard audio playback through phone speaker.
• Access Security: Password-protected with configurable complexity rules.
• Integration: Works with Mitel communication systems.
• Power Requirements: Powered through PoE or AC adapter.

Phone Controls for Voicemail

Physical and on-screen controls for voicemail management.

Phone Buttons: Voicemail key, speakerphone, volume controls, navigation arrows, soft keys.

Display Options: Message list with caller ID, time/date stamps, message length indicators.

Playback Controls: During message playback: 1=Rewind, 2=Pause/Resume, 3=Fast Forward, 4=Slower, 5=Return to beginning, 6=Faster, 7=Delete, 8=Save, 9=Repeat, *=Exit, #=Skip to end.

Menu Navigation: Use arrow keys and select button to navigate voicemail options.

Configuring Voicemail Settings

Customize voicemail preferences through phone menu or web interface.

1. Access settings: Press Menu > Settings > Voicemail Options.
2. Change password: Select password change option, enter old and new passwords.
3. Record greetings: Choose from standard, busy, extended absence, or holiday greetings.
4. Set notification preferences: Configure visual, audible, or email notifications.
5. Configure message forwarding: Set up automatic forwarding of voicemail to email or other extensions.

NOTE: Some settings may require administrator privileges.

Managing Voicemail Messages

Procedures for handling voicemail messages effectively.

1. Listen to messages: Access voicemail and select "New Messages" or "Saved Messages."
2. Message actions: During playback, use keypad commands to delete, save, or skip messages.
3. Return calls: Press specified key to return call to message sender (if caller ID available).
4. Forward messages: Select forward option during playback, enter destination extension.
5. Delete messages: Remove old messages to free up mailbox space.
6. Archive important messages: Save critical messages to prevent automatic deletion.

TIP: Regularly delete old messages to ensure mailbox doesn't reach capacity.

Voicemail Notifications

How the phone alerts you to new voicemail messages.

Visual Indicators: Voicemail LED flashes red; voicemail icon appears on display.

Audible Indicators: Stutter dial tone when lifting handset; optional alert tone.

Display Messages: "New Voicemail" notification with message count on idle screen.

Email Integration: Optional configuration to send voicemail messages as email attachments.

Care & Maintenance

Keep your Mitel 5320e phone functioning properly for reliable voicemail access.

Clean phone surface with dry, soft cloth; avoid liquids. Ensure proper ventilation around the phone. Regularly test voicemail functionality. Update phone firmware as recommended by administrator.

CAUTION: Do not use cleaning solvents on the phone. Avoid extreme temperatures.

Regulatory Information

FCC Part 15 Class B compliant. This device complies with Part 15 of FCC Rules. CE marked for European compliance. Manufactured by Mitel Networks Corporation. For technical support, visit www.mitel.com or contact your system administrator. Copyright © Mitel Networks Corporation. All rights reserved.

Troubleshooting Voicemail

Reset: For persistent issues, administrator may need to reset voicemail mailbox or phone configuration.

Support: Contact system administrator or Mitel support at www.mitel.com