Mitel 5320e IP Phone Manual Headset

The Mitel 5320e is a feature-rich IP phone designed for business environments, offering high-quality audio, programmable keys, and support for various telephony features. This manual focuses on headset integration, setup, and usage. Below are key sections covering safety, headset features, installation, configuration, operation, and troubleshooting specific to headset functionality.

1. Headset Features at a Glance 2. Headset Installation 3. First-Time Headset Setup 4. Headset Specifications 5. Headset Controls and Settings 6. Connecting a Headset 7. Using the Headset 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Headset Features at a Glance

Key components: Mitel 5320e IP Phone with headset port, compatible headsets (wired or wireless), headset adapter (if required), and programmable headset key.

FeatureDescription
Headset PortRJ-9 or 3.5mm jack for connecting wired headsets
Headset KeyProgrammable key to toggle between handset and headset mode
Audio AdjustmentVolume controls for headset audio level
Mute FunctionMute microphone during headset use
CompatibilitySupports industry-standard wired and wireless headsets
Noise ReductionBuilt-in noise cancellation for clearer audio
Headset IndicatorLED or on-screen icon shows headset mode status
Hookswitch ControlAutomatically answers/ends calls when headset is worn/removed
Power SourcePowered through phone's PoE or AC adapter
Wireless OptionSupport for DECT or Bluetooth headsets with adapter

Headset Installation

Unpack and inspect headset components. Ensure phone is powered off before installation.

  1. Connect wired headset: Plug headset cable into the headset port (RJ-9 or 3.5mm) on the side or back of the phone.
  2. Connect wireless headset: Pair Bluetooth headset via phone settings or connect DECT base station to headset port.
  3. Secure connections: Ensure all plugs are fully inserted and secure.
  4. Power on the phone: Plug into PoE switch or AC power adapter.

WARNING! Do not force connectors; match plug shape to port. Use only Mitel-approved headsets to avoid damage.

First-Time Headset Setup

Power on the phone; configure headset settings via phone menu.

  1. Enable headset mode: Press the headset key or navigate to Settings > Audio > Headset > Enable.
  2. Adjust audio settings: Set headset volume, microphone gain, and ring tone through audio settings.
  3. Program headset key: Assign headset toggle function to a programmable key if not pre-set.
  4. Test headset: Make a test call to verify audio quality and microphone clarity.

CAUTION! Set volume to a moderate level before use to prevent hearing damage.

Headset Specifications

Headset Controls and Settings

Access headset settings via phone menu or programmable keys. Physical Controls: Headset key, Volume keys, Mute key.

Phone Menu: Settings > Audio > Headset: Enable/Disable, Volume, Microphone Gain, Equalizer. Programmable Keys: Assign headset toggle, mute, or volume control. Audio Profiles: Normal, High Gain, Noise Reduction, Wideband (if supported).

Advanced: Hookswitch control (auto-answer), headset sidetone adjustment, ring tone selection for headset mode.

Connecting a Headset

Wired: Direct connection to headset port. Wireless: Bluetooth pairing or DECT registration.

  1. Turn off phone before connecting wired headset.
  2. For Bluetooth: Enable pairing mode on headset, go to phone Settings > Bluetooth > Add Device.
  3. For DECT: Connect base to headset port, register headset to base per manufacturer instructions.
  4. Select audio path: Press headset key to switch from handset to headset mode.

Tip: Use a headset adapter if your headset plug does not match the phone's port.

Using the Headset

Supports making and receiving calls, conferencing, and hold functions.

  1. Answer call: Press headset key or answer softkey when ringing.
  2. Make call: Dial number using keypad, then press headset key or dial softkey.
  3. Adjust volume: Use phone volume keys or headset inline controls during a call.
  4. Mute: Press mute key to toggle microphone on/off; mute indicator lights up.
  5. End call: Press headset key, phone key, or end call softkey.
  6. Switch to handset: Lift handset or press handset key to transfer audio.
  7. Conference: Use conference softkey while on a headset call.
  8. Hold: Press hold key to place call on hold; resume with resume key.

WARNING! Do not expose headset to liquids; avoid pulling cables forcefully.

Accessibility Features

High Volume Mode: Increase maximum volume for hearing impaired. Visual Alerts: Flash LED or screen for incoming calls when headset is worn. TTY Compatibility: Connect TTY device via headset port with adapter.

Care & Cleaning

Disconnect headset before cleaning. Wipe headset and cable with dry, soft cloth; use mild soap on damp cloth for headband and earpieces if needed. Do not submerge in water.

CAUTION! Avoid alcohol or abrasive cleaners; keep away from extreme heat and humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential use. CE, RCM, ICES-003 compliant. Copyright © Mitel Networks Corporation. For support, visit www.mitel.com or contact Mitel technical support at 1-800-MITEL-HELP.

Troubleshooting

SymptomPossible CauseCorrective Action
No audio in headsetConnection/volumeEnsure headset is plugged in; press headset key; increase volume.
Microphone not workingMute enabled/connectionDisable mute; check headset plug; test with another headset.
Static or poor audioInterference/cableMove away from electronic devices; check cable for damage; secure connections.
Bluetooth not pairingDistance/pairing modeEnsure headset in pairing mode; keep within 3 feet; restart phone.
Headset key not respondingProgrammingReassign headset function via phone menu; reset to factory defaults if needed.

Reset: Settings > System > Reset to restore headset defaults.

Service: 1-800-MITEL-HELP; www.mitel.com

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