Mitel 5320 IP Phone Manual

The Mitel 5320 is a feature-rich IP desk phone designed for business environments, offering high-quality audio, programmable keys, support for multiple lines, and integration with Mitel communications platforms. It features a backlit display, built-in Ethernet switch, headset compatibility, and extensive call management features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Backlit LCD display, Programmable Feature Keys, Handset with headset jack, Message Waiting Indicator, Built-in 10/100 Ethernet switch, Volume controls, Navigation keys.

Feature	Description
Display	Backlit 2-line LCD for call information and menus
Programmable Keys	6 keys configurable for speed dial, line appearances, or features
Handset/Headset Port	Standard RJ-9 handset and headset compatibility
Ethernet Ports	Two 10/100 Mbps ports for network and PC connection
Message Waiting Indicator	LED for visual voicemail notification
Volume Controls	Separate controls for handset, speaker, and ringer
Navigation Keys	Up/Down and Left/Right for menu navigation
MUTE	Mutes the microphone during a call
HOLD	Places an active call on hold
CONFERENCE	Initiates a conference call

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to Network: Plug Ethernet cable from network switch into LAN port on phone.
Connect PC (optional): Plug PC Ethernet cable into PC port on phone.
Connect Handset: Insert coiled handset cord into handset jack.
Connect Power: Use included power adapter or Power over Ethernet (PoE).
Power on: Phone will boot and attempt to register with the IP telephony system.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

After powering on, the phone will attempt automatic configuration. Follow on-screen prompts if required.

Network Registration: Phone obtains IP address via DHCP. Check display for registration status.
Extension/Line Configuration: Usually provisioned by system administrator via Mitel platform.
Set Language: Press MENU, navigate to Settings > User Preferences > Language.
Set Date/Time: Typically synchronized from network or telephony server.
Program Keys: Use MENU > Settings > Programmable Keys to assign functions.

CAUTION! Do not unplug during firmware update. Contact administrator for system-specific settings.

Specifications

Display: 2-line backlit LCD with adjustable contrast.
Network: 10/100 Mbps Ethernet with integrated switch, supports Power over Ethernet (802.3af).
Audio: Wideband audio support, G.711, G.729 codecs.
Ports: LAN, PC, Handset, Headset (RJ-9), Auxiliary (optional).
Programmable Keys: 6 physical keys with dual-color LEDs.
Power: 48V DC via external power adapter or PoE.
Protocols: SIP or Mitel proprietary protocol.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access menus via the MENU button. Navigate with arrow keys, select with the OK/SELECT button.

Key Functions: HOLD, TRANSFER, CONFERENCE, MUTE, VOLUME UP/DOWN, NAVIGATION ARROWS, MESSAGE, HEADSET, SPEAKERPHONE.

Settings Menu: User Preferences (Language, Ring Tones, Display Contrast), Programmable Keys (assign line, speed dial, feature), Call Features (Call Forward, Do Not Disturb), Network Settings (view IP, DHCP).

Connecting Devices

Network: LAN port to network switch. PC: PC port to computer Ethernet. Headset: Standard RJ-9 headset to headset jack.

Ensure phone is powered off or disconnected before making connections.
Use standard CAT5e or higher Ethernet cables.
For PoE, ensure network switch provides 802.3af power.
Select audio path: Use HEADSET button to toggle between handset and headset.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports standard and advanced telephony features.

Make Call: Lift handset or press SPEAKERPHONE, dial number.
Answer Call: Lift handset, press SPEAKERPHONE, or press corresponding line key.
Hold: Press HOLD button; resume by pressing flashing line key.
Transfer: During call, press TRANSFER, dial target, press TRANSFER again.
Conference: During first call, press CONFERENCE, dial second party, press CONFERENCE again to join.
Call Forward: Press MENU > Call Features > Call Forward, follow prompts.
Redial: Press REDIAL or navigate to call log.
Do Not Disturb: Press MENU > Call Features > DND to activate.

WARNING! Conference and transfer features depend on system configuration.

Accessibility Features

Adjustable Ring Tones: Select from multiple volumes and patterns in Settings. Visual Alerts: Flashing Message Waiting Indicator and line key LEDs. Hearing Aid Compatible: Handset is HAC rated. Large Font/Contrast: Adjustable display settings.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. For stubborn marks, dampen cloth slightly with water only. Do not use solvents or abrasive cleaners.

CAUTION! Never spray liquids directly onto the phone. Avoid excessive moisture.

Regulatory Information

FCC Part 15 & 68: Complies with rules for digital devices and telephone equipment. Industry Canada CS-03 compliant. CE marked. This device may not cause harmful interference and must accept any interference received. For support, visit www.mitel.com or contact your authorized Mitel dealer.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No display/power	Power source	Check power adapter connection; try different outlet; verify PoE switch is enabled.
No network registration	Network/DHCP	Check Ethernet cable; verify network connectivity; restart phone.
No dial tone	Line configuration	Verify extension is provisioned on system; contact administrator.
Poor audio quality	Network/connections	Check handset cord; ensure network QoS is configured for voice.
Programmable keys not working	Configuration	Re-program keys via menu; confirm system feature license.
Can't hear caller/they can't hear you	Mute/Audio path	Check MUTE is off; verify correct audio device (handset/headset/speaker) is selected.

Reset: Menu > Settings > System > Reset to Defaults (use caution, may require reconfiguration).

Service: Contact your system administrator or authorized Mitel service provider.