Mitel 5312 IP Phone Manual Voicemail

The Mitel 5312 IP Phone is a feature-rich business telephone supporting VoIP communications. This section of the manual covers the voicemail system, including setup, access, configuration, and management of messages. The phone integrates with the Mitel Communications Director (MCD) platform for unified messaging, allowing users to retrieve, save, delete, and forward voicemails directly from the handset. Below are key sections for features, setup, operation, and troubleshooting specific to the voicemail function.

1. Voicemail Features at a Glance 2. Initial Voicemail Setup 3. Accessing Voicemail 4. Voicemail Specifications 5. Controls and Settings 6. Managing Messages 7. Voicemail Greetings 8. Notification Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Voicemail Features at a Glance

Key voicemail components: Message Waiting Indicator (MWI) light, Voicemail access key, Speakerphone for hands-free playback, LCD display for prompts, and numeric keypad for navigation.

FeatureDescription
Message Waiting Indicator (MWI)Red light on handset indicates new voicemail
Voicemail Access KeyDedicated button (or softkey) to dial voicemail system
SpeakerphoneFor hands-free message playback
LCD DisplayShows voicemail menu options and message details
Numeric KeypadFor navigating menus and entering passwords
Headset JackFor private listening to messages
Volume ControlsAdjust playback volume during message review
SoftkeysContext-sensitive keys for Save, Delete, Forward options
MuteMutes microphone during greeting recording
Message CounterDisplays number of new/saved messages on screen

Initial Voicemail Setup

First-time configuration required to activate voicemail box.

  1. Access voicemail: Press Voicemail key or dial voicemail access number (e.g., *97).
  2. Set password: Follow prompts to create a 4-10 digit security password.
  3. Record name announcement: Speak your name when prompted for caller ID.
  4. Record personal greeting: Choose standard or custom greeting; record after tone.
  5. Set message storage options: Configure number of messages and retention period.

WARNING! Choose a secure password; do not use obvious sequences (e.g., 1234).

Accessing Voicemail

Multiple methods to retrieve messages.

  1. From your phone: Press Voicemail key or dial voicemail access number (default *97).
  2. From another phone: Dial your extension, press * during greeting, enter password.
  3. Remotely: Call your company's main number, dial voicemail extension, enter password.

CAUTION! Ensure you are in a private area when listening to messages.

Voicemail Specifications

Controls and Settings

Access voicemail menu via Voicemail key or dial access number.

Key Functions: Voicemail key (direct access), Speakerphone (hands-free), Volume keys (adjust playback), Navigation arrows (scroll messages), Softkeys (Save, Delete, Forward, Reply).

Settings Menu: Password change, Greeting management (record, review, select), Notification preferences (MWI on/off, email notification), Message storage (set retention periods), Language selection (English default).

Managing Messages

Listen, save, delete, forward, or reply to voicemails.

  1. Listen: Press Play/Pause softkey or 1 to play messages.
  2. Save: Press Save softkey or 2 to keep message in saved folder.
  3. Delete: Press Delete softkey or 3 to remove message.
  4. Forward: Press Forward softkey or 4, enter extension, add comment if prompted.
  5. Reply: Press Reply softkey or 5 to call sender back directly.
  6. Skip: Press 6 to skip to next message.
  7. Repeat: Press 7 to replay current message.
  8. Envelope Information: Press 8 to hear message date/time/caller.

Tip: Use volume keys to adjust playback level during message review.

Voicemail Greetings

Customize greetings for different scenarios.

  1. Standard Greeting: Default system greeting with your name.
  2. Personal Greeting: Record custom message (e.g., "You've reached John...").
  3. Extended Absence Greeting: For vacations/long absences; activate via menu.
  4. Busy Greeting: Plays when line is busy (if enabled).
  5. Record: Press * after menu prompt; speak after tone; press # to end.
  6. Review: Press 1 to listen to current greeting.
  7. Change: Select greeting type in menu, re-record as needed.

WARNING! Keep greetings professional; avoid background noise.

Notification Features

Multiple alerts for new voicemails.

Message Waiting Indicator (MWI): Steady red light on handset. Stutter Dial Tone: Hear broken tone when lifting handset. On-Screen Icon: Envelope icon on LCD display. Email Notification: Optional integration to send message alerts to email (system-dependent).

Care & Maintenance

Unplug from power before cleaning. Use dry, soft cloth; avoid liquids.

CAUTION! Do not use aerosol sprays; keep away from moisture.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. Copyright © Mitel Networks Corporation. All trademarks are property of their respective owners. For technical support, visit www.mitel.com or contact your system administrator.

Troubleshooting

SymptomPossible CauseCorrective Action
Cannot access voicemailIncorrect password/networkReset password via administrator; check network connection.
MWI light not onFeature disabled/system issueEnable MWI in settings; contact administrator.
No sound during playbackVolume muted/speaker issueAdjust volume; test with headset; check speaker settings.
Greeting not recordingMicrophone blocked/permissionsEnsure microphone is clear; check recording permissions.
Messages fullMailbox at capacityDelete old messages; increase storage limit via admin.

Reset: Contact system administrator to reset mailbox if locked.

Support: System administrator; Mitel support: www.mitel.com

Mitel 5312 IP Phone Manual Voicemail © - All Rights Reserved 2025